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Great support and implementation team!
What do you like best about the product?
The people of TalkDesk really drive the software. The features are solid too!
What do you dislike about the product?
Still growing the feature-set. I don't love the Glance/chat solution.
What problems is the product solving and how is that benefiting you?
Omini-channel and CRM integration as well as an enhanced phone experience for our customers.
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Easy to Use. Easy to Manage. Terrible Implementation.
What do you like best about the product?
Talkdesk is extremely easy to learn. The UI and Admin structure are intuitive and modern. We don't need IT at all to configure IVR menus, greetings, manager users, or reporting.
Integration with Salesforce takes 10 minutes to install. Salesforce softphone and Omnichannel are not required for initial set up.
Integration with FRONT is also extremely easy.
Users find Talkdesk very easy to use and intuitive.
Integration with Salesforce takes 10 minutes to install. Salesforce softphone and Omnichannel are not required for initial set up.
Integration with FRONT is also extremely easy.
Users find Talkdesk very easy to use and intuitive.
What do you dislike about the product?
Talkdesk professional services did a poor job of setting implementing the system and setting us up for success.
Talkdesk does not currently have voicemail drop functionality, iOS and Android apps, and native Jira Service Desk integration.
The mobile apps are in closed beta as of the date of this review.
Talkdesk does not currently have voicemail drop functionality, iOS and Android apps, and native Jira Service Desk integration.
The mobile apps are in closed beta as of the date of this review.
What problems is the product solving and how is that benefiting you?
Before Talkdesk, we had a clunky CCaaS that was difficult to manage and needed heavy IT involvement. IVR menus were hard to change. Reporting and analytics were very limited to the point where we gave up on looking at them.
Recommendations to others considering the product:
Make sure the professional services contract and scope is well detailed and includes onsite services and adequate time for user acceptance testing.
Talkdesk Review
What do you like best about the product?
Ability to handle calls efficiently and with ease.
What do you dislike about the product?
Nothing - its a great service for our customers
What problems is the product solving and how is that benefiting you?
We are handling calls quickly and regularly - able to service customers quickly
Perfect solution for a customer-facing startup
What do you like best about the product?
Talkdesk is easy to use, and it has tons of features. The Talkdesk team is constantly coming out with new features. Their support is amazing. I've had a couple calls with Talkdesk employees to help figure out solutions and find features that solve issues.
What do you dislike about the product?
I haven't run into a downside with Talkdesk yet. Any issues or bumps that I've run into, Talkdesk's team has been able to fix or provide an alternative solution for.
What problems is the product solving and how is that benefiting you?
I'm able to constantly monitor service level, agent status, and more. Talkdesk allows me to use one number externally for customers, and another number internally.
Awesome call experience
What do you like best about the product?
It's very easy to use, reliable, the recording of the calls is also an amazing feature given that i talk for hours on end with our clients. Also the abiliti to integrate with other software is a huge plus. Using it together with CRM software such as Salesforce is such a powerful tool.
What do you dislike about the product?
There is the occasional drop in service, sometimes during calls which can be annoying. But it isn`t that frequent so it`s a kink that`s easily forgettable.
What problems is the product solving and how is that benefiting you?
Communicating with our clients on daily basis. This is literally my entire work load, Talkdesk is what i use to get in touch with our clients, manage their accounts, help solve their problems.
Recommendations to others considering the product:
Don`t even think about it. I have used other similar software and nothing even compares to Talkdesk. It is absolutely the best software of this kind.
Perfect CTI Solution
What do you like best about the product?
Talkdesk is very easy for integration with Salesforce. We have access a the big ecosystem by AppConnect or APIs
What do you dislike about the product?
Mobile Apps because it`s not simple for agent to answer call or others possibilty in the mobile phone.
What problems is the product solving and how is that benefiting you?
Scalability and you gain on NPS Score.
Great fit for all!
What do you like best about the product?
Account Management; Talkdesk have helped us best understand the product, and, therefore make the most of it. As a result, our Customer Experience Team is improving on a weekly basis.
What do you dislike about the product?
One technical issue took a while to resolve, however, it was unique in its problem.
What problems is the product solving and how is that benefiting you?
Customer Experience; reducing wait times; better producitivity; happier colleagues; and understanding the issues to enable us to proactively resolve issues.
Easy to use and intergrate
What do you like best about the product?
The salesforce intergration and ease of use
What do you dislike about the product?
Not being able to assign a call to a salesforce opportunity unless you access the opportunity whilst on the call.
What problems is the product solving and how is that benefiting you?
Knowledge of who is calling us and why
Talkdesk
What do you like best about the product?
Easy to use and implement, new features in every release, product team listens to us and we get them as features.
What do you dislike about the product?
Network issues, we want talkdesk on level where they tell us where is the issue in Network.
What problems is the product solving and how is that benefiting you?
taking CTI within Canon's landscape rather then using BPO's, adding value with the integration, making sure Salesforce is the only application which is used by agent.
Recommendations to others considering the product:
start using it, it simple to use
Great for soft phones, but some glitches or things to improve on.
What do you like best about the product?
I do think it's one of the simpler softphones, especially with the use of the callbar app. It helps to have the callbar always open to receive calls but it takes a couple of steps/clicks to do so every morning.
What do you dislike about the product?
I think it could be more seamless to setup, I feel that I miss a lot of calls. I wish there was text voicemails, to skip listening to all of them.
What problems is the product solving and how is that benefiting you?
Softphones, better communication without being tied to my desk to have access to my work phone
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