Talkdesk
TalkdeskExternal reviews
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An amazing experience using Talkdesk
What do you like best about the product?
hwhat I like the most about talkdesk is how user-friendly is the program and easy to learn. So any new joiner in the company can learn fast how to use it.
What do you dislike about the product?
Some inprovement can be done to avaoid any occasional problem.
What problems is the product solving and how is that benefiting you?
It saves a lot of time when recording the calls and the information during and after the call. The telephone number, the result of the call, etc.
Recommendations to others considering the product:
If you want a tool that really works and can be integrated with other programs in your company to record and save data, Talkdesk is the tool that you definitely need.
Talkdesk Hawkers
What do you like best about the product?
Being able to link calls with Salesforce to have all the data on a single platform. Having all the customer information with their phone numbers is an easy and quick experience.
I also like that phones from all over the world can be linked.
We currently have it linked in 3 international projects and it is very easy.
By being able to link with accounts, we can have different contacts within the same account, so large companies are registered by their phone at each of their locations.
I can control the call time per agent, which allows us to measure the work of each agent separately and the traffic of each phone line.
The automatic responders are very useful, although it might be interesting to make them dynamic and connect them with Salesforce's EINSTEIN AI to achieve better engagement.
I also like that phones from all over the world can be linked.
We currently have it linked in 3 international projects and it is very easy.
By being able to link with accounts, we can have different contacts within the same account, so large companies are registered by their phone at each of their locations.
I can control the call time per agent, which allows us to measure the work of each agent separately and the traffic of each phone line.
The automatic responders are very useful, although it might be interesting to make them dynamic and connect them with Salesforce's EINSTEIN AI to achieve better engagement.
What do you dislike about the product?
I would improve the report and dashboard section to have even better control over everything that happens with our potential clients.
What problems is the product solving and how is that benefiting you?
Being able to talk to our B2B clients and have them in Salesforce accounts. Being in the optical market, it is of great help to us.
Recommendations to others considering the product:
The ease of synchronizing with other applications like Salesforce, very useful for connecting with your accounts.
I use Talkdesk everyday for work! It is very easy to use!
What do you like best about the product?
The features are easy to access! Talkdesk is much simpler than using a hard phone in an office setting! Talkdesk does not have "extra" features, which makes it feel organized.
What do you dislike about the product?
Sometimes, Talkdesk will momentarily stop working. Occasionally, Talkdesk will ring, but will not allow me to answer the call. I have also dropped calls on occasion. It is an easy fix but does take a few minutes to get up and running again!
What problems is the product solving and how is that benefiting you?
Anytime we have a problem, we force close the application through task manager. We also log out/in. Both help in resetting Talkdesk. I seem to have more problems when I have not restarted my computer for a few days, so I assume that the blame is not purely on Talkdesk itself.
Recommendations to others considering the product:
I absolutely recommend using talkdesk!
Easy to set up, great customer service
What do you like best about the product?
Implementation was a breeze and the knowledge base is extremely helpful and thorough. There are so many features make assessing quality assurance easier and more straight forward.
What do you dislike about the product?
We would like to be able to customize the warm transfer process more than we are able to.
What problems is the product solving and how is that benefiting you?
We are able to view live reporting and engage with our agents in real-time.
Talkdesk over the rest
What do you like best about the product?
I love how user friendly the Talkdesk callbar is and the reporting that comes along with it.
What do you dislike about the product?
I wish the redial button could redial incoming calls instead of only being able to redial outgoing calls. We get a lot of incoming calls and sometimes get disconnected so when we call the client back, we have to find their phone number and paste it into the callbar.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to communicate with our clients and resolve technical issues over the phone.
Talkdesk has been awesome!
What do you like best about the product?
Talkdesk has been very reliable, there has been some updates pushed out so it is great to see that they are actively bringing new things out/ adding in new features. The call bar is very easy to use thanks to its seamless UI
What do you dislike about the product?
There are not many things that I dislike but one thing can be the admin panel.
What problems is the product solving and how is that benefiting you?
creating VIP numbers, tracking calls and live reporting- talkdesk has made our workflow a lot more efficient.
Recommendations to others considering the product:
Their support is great! there engineers are quick to hop on a screen share with you to solve any problem!
TalkDesk a very good System
What do you like best about the product?
I do not have problems using it. I have been working with TalkDesk for a while and I never had any issues using. A system which work smoothly is the best.
What do you dislike about the product?
I think that more updates would be good or even more tutorials about what each options does and where they are would be usefull. TalkDesk has a lot of options and know how to use each of them is good
What problems is the product solving and how is that benefiting you?
I am solving server issues with a webhosting platform, the best benefits using it is because everything can be done fast.
Recommendations to others considering the product:
Understand what each options does
A. B. Easy to use
What do you like best about the product?
I like the connection speed between the click with the lead and the beginning of the call
What do you dislike about the product?
nothing for the moment it is fine!!!!!!!
What problems is the product solving and how is that benefiting you?
I can do a lot of calls
TalkDesk makes managing large teams easy
What do you like best about the product?
Live reporting screen is easily customisable so you can keep track of what is important to you. You can also pull lots of different reports for all your needs.
What do you dislike about the product?
I would like to be able to see when an agent was set to which status without having to pull the data, rather than just what proportion of the hour they were set to each status. The individual graphs that show that an agent was set to (e.g.) available for 20 minutes during 9-10am are useful but I want to know WHEN they were available.
What problems is the product solving and how is that benefiting you?
I am able to tackle issues of productivity by easily tracking each individuals performance with great ease. Not only can I track how many calls they are making, but I can easily track how long they are spending on and off the phones, among many other things.
Great experience overall!
What do you like best about the product?
TalkDesk is very easy to use and is typically always online, with very little downtime. The metrics are always helpful for my team.
What do you dislike about the product?
Not many thing that I dislike, it intergrates well with our system.
What problems is the product solving and how is that benefiting you?
It allows our team to more effectively cover the inbound calls due to displayed metrics.
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