Talkdesk
TalkdeskExternal reviews
2,471 reviews
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Great tool to manage your calls from PC
What do you like best about the product?
It is very easy and intuitive and was easy and fast to set up the first time.
I like the way it integrates with our Salesforce, creating cases automatically when I call a client.
I like the way it integrates with our Salesforce, creating cases automatically when I call a client.
What do you dislike about the product?
Didn't find anything I don't like so far.
What problems is the product solving and how is that benefiting you?
It is the main tool to manage calls from our laptops.
Efficient
What do you like best about the product?
Talk Desk is super easy to use. It's the only form of communication I use at work.
What do you dislike about the product?
Nothing negative significantly stands out to me.
What problems is the product solving and how is that benefiting you?
Documentation is key to my line of work. Being able to add phone recordings to refer back to is very beneficial.
Great software
What do you like best about the product?
It is super easy to use! Super simplified! User friendly. Not many dropped calls. Easy to trouble shoot. Quick and efficient way to stay connected with clients. Syncs with Salesforce which is a huge plus.
What do you dislike about the product?
Sometimes it gets stuck in a "fetching data" status. The login and connection with Salesforce is kind of cumbersome. Connect issues. Head phone connection issues as well.
What problems is the product solving and how is that benefiting you?
Getting a call when you're on a call. Talk desk getting stuff in a "fetching data" status. Talkdesk freezing or not letting you change your status.
Amazing and very helpful !!
What do you like best about the product?
Very easy to use , the application is very secured as well and the quality of calls is very high
What do you dislike about the product?
Maybe the fact that we can't give more than one call at the same time.
What problems is the product solving and how is that benefiting you?
Obviously the application help me a lot to get sales :)
Good App
What do you like best about the product?
Talkdesk Live Monitoring is an intuitive application,
It's simple and easy to use with my CRM
It's simple and easy to use with my CRM
What do you dislike about the product?
Honestly, nothing except it's difficult to connect sometimes but it depends of your data internet
What problems is the product solving and how is that benefiting you?
when you are new in the company, you can easily listen your coworkers to learn faster the speech
Recommendations to others considering the product:
A good costumer service team
Works Well
What do you like best about the product?
The ability to set up different ring groups within teams makes the facility ideal to use throughout the business.
What do you dislike about the product?
Changing settings can be a bit tricky however their customer service team are always able to help.
What problems is the product solving and how is that benefiting you?
Moving from hard phones to an online system throughout the whole company making it easier to transfer calls both between departments and offices.
Also great quality when I speak to my customers.
What do you like best about the product?
I love that I can use it whenever and wherever around the office or when I am working from home.
What do you dislike about the product?
Some times the update can last longer than I would like but not too bad usually always have a great experience.
What problems is the product solving and how is that benefiting you?
I am able to resolve issues with customers and easily transfer calls to the right department. Easy to use never crashes.
Talkdesk is fantastic, definitely recommend
What do you like best about the product?
Talkdesk is fantastic since it allows us to choose which region you want to call from so you can be a local caller
What do you dislike about the product?
Sometimes it acts a little weird, but like any application, restarting it once in a while does wonders.
What problems is the product solving and how is that benefiting you?
I get to make impactful calls.
Good Platform
What do you like best about the product?
The dashboard is easy to set up, it is easy to navigate however the phone tree is a bit hard to set up and track, and if it has any issues it is hard to see where it stems from.
What do you dislike about the product?
The phone tree is a bit hard to set up and track, and if it has any issues it is hard to see where it stems from. The admin side is also not so easy to work with.
What problems is the product solving and how is that benefiting you?
TalkDesk has helped us transition our call center into a HIPAA compliant environment and improve the way we track our call center metrics.
Recommendations to others considering the product:
Make sure that they truly understand the need to change-.
Talkdesk Review from Everyday User
What do you like best about the product?
I like that it is easy to identify who is calling through the Talkdesk callbar. I have it up on my screen all day so I do not have to have an extra tab open in my browser
What do you dislike about the product?
We have run into a couple of hiccups with cases being created post-calls. Talkdesk has since released a fix
What problems is the product solving and how is that benefiting you?
Easy and direct way for the support team to communicate with clients calling in. Talkdesk allows us to transfer calls between agents, and put clients on hold/mute when necessary
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