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Good Intuitive Software
What do you like best about the product?
I really enjoy that I get a phone number that is separate from my personal number. In previous jobs, it's been so stressful to have to give out my personal number-- even a google number attached to my phone-- to a client. Generally speaking, clients won't take advantage, but there is always those 1 or 2 that make life hell. TalkDesk allows me to screen calls more easily and even set myself as "away" if necessary.
What do you dislike about the product?
Minor complaint is that it doesn't recognize when my phone is presenting or casting to a different screen. It would be great if Talkdesk knew when I was doing a presentation and automatically turned off calls. Granted, this can be solved if I just remember to turn off manually or close a tab myself.
What problems is the product solving and how is that benefiting you?
Providing a line of communication for clients without having to give out personal contact info is a lifesaver. Also, it helps whenever an account manager is gone/on vacation to assign AM's to specific voicemails/phone calls.
Recommendations to others considering the product:
I'm sure there are other ways to integrate this software with a CRM, but we haven't taken the time yet to explore those options.
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Talkdesk makes managing my team easier
What do you like best about the product?
I like how Talkdesk makes recordings of calls very easy to find. This helps me manage my team more efficiently. I also like the service level and call quality. Their tracking and reporting is awesome too.
What do you dislike about the product?
I wish the integration with ZenDesk was more robust but beyond that I do not have any negatives when it comes to Talkdesk.
What problems is the product solving and how is that benefiting you?
Call tracking, reporting and recordings are really important for our business and management team. The monthly reporting is great.
Great tool for the team
What do you like best about the product?
I like that I can see at any time who is available and check the reports
What do you dislike about the product?
sometimes when I go to the reports it puts me back offline
What problems is the product solving and how is that benefiting you?
I am checking the stats of the day to plan for the other day
Talkdesk was easy to use!
What do you like best about the product?
I enjoyed that an incoming call would pop up on any screen to make it easier to answer. I also enjoyed the ease of downloading the conversation as an mp3
What do you dislike about the product?
It was sometimes difficult to search contacts in the system.
What problems is the product solving and how is that benefiting you?
Talkdesk made it easier for our members to reach out to us!
Easy to manage contact center
What do you like best about the product?
I like that I am able to review my team's metrics and help them to become more productive in their day to day interactions with our customers.
What do you dislike about the product?
I find it very easy to navigate. I don't have any recommendations for improvement at this time.
What problems is the product solving and how is that benefiting you?
I love being able to have a customer database for the history of conversations and training that we have provided.
Recommendations to others considering the product:
So easy to use!
Great Call Center Software
What do you like best about the product?
Before Talkdesk, my call center did not have measurable metrics or reliable recordings. Since implementing this software, it has been much easier to monitor employees and use the numbers to motivate productivity.
What do you dislike about the product?
At first it did seem like the cost was high, however since we have seen the benefits of this software, it is well worth it!
What problems is the product solving and how is that benefiting you?
We previously did not have an IVR for call routing. Since implementation, it has been easier to get our customers in touch with the right agent to solve their query.
Recommendations to others considering the product:
It is important to get he free trial and try this product out for yourself.
Easy to use!
What do you like best about the product?
The most helpful part of Talkdesk is being able to go back and listen to important calls on demand right after they happen.
What do you dislike about the product?
I dislike when Talkdesk will kick into "offline mode" for what seems like no reason, even when my internet doesn't go out.
What problems is the product solving and how is that benefiting you?
I'm honestly having no business problems with it other than it kicking into "offline" mode for no reason from time to time. The benefits I've realized from having the software is being able to get voice recording of clients so that we can go back and listen to the good and bad to grow from our conversations.
Recommendations to others considering the product:
Use the product for the purpose of ease of use and the ability to use the calls for training purposes
Intuitive App - Great for Business!
What do you like best about the product?
I like how easy Talkdesk is to use and that it's pretty intuitive to figure out. Never had an issue with it working!
What do you dislike about the product?
There's nothing I really dislike. The only thing I would recommend is to have a way to do a warm transfer while someone is still on hold rather than having to take them off hold and then put them back on to transfer.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to integrate with ZenDesk and communicate with our customers without having to ask a bunch of verification questions, it's great since people are busy!
Recommendations to others considering the product:
I think it's a great service and works well for customer contact needs!
Talk Desk Review
What do you like best about the product?
I love being able to pull call reports on my team. It makes it so easy to track Number of calls, After work and average speed of answer
What do you dislike about the product?
I do wish I could customize the reports a little more
What problems is the product solving and how is that benefiting you?
I am learning what I need to have my team work on to get more efficient with answering the calls as they come in
Recommendations to others considering the product:
It is very easy to use and the reports are great
Changing Customer Service
What do you like best about the product?
What I enjoy the most about Talkdesk is the ability to listen to a phone call after you ended the conversation. I use this as a tool to make sure my customer service for the client is as great as it can be. I also use it to learn how to project more confidence over the phone with clients.
What do you dislike about the product?
The only thing I dislike if you don't close out the reason for call screen you will not be able to receive any new calls. This is a minor issue.
What problems is the product solving and how is that benefiting you?
Customer Support for websites is what we solve. Having the ability to listen to calls when a client has several changes cut down on having to reach back out which then saves time.
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