Talkdesk
TalkdeskExternal reviews
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Efficiency in managing and documenting phone communications.
What do you like best about the product?
We have been able to bring communications to a single platform. Using it to make reporting more accurate.
What do you dislike about the product?
Difficult to get everything set up to accomplish what we needed. Basic transition definitely takes some time.
What problems is the product solving and how is that benefiting you?
The ability to have accurate reporting on all calls and having each calls dispositions and accomplishments recorded.
Superior Software
What do you like best about the product?
It is very efficient and a great tool for companies that are constantly receiving Inbound calls at a high volume - very organized and a great software
What do you dislike about the product?
I honestly do not have anything negative to say regarding Talkdesk, I have never encountered an issue while using
What problems is the product solving and how is that benefiting you?
Caller ID is a great benefit, problems are resolved quickly as everything is recorded and timed so we can easily address issues and reference for accuracy
Supportive and Efficient
What do you like best about the product?
The software is easy to use and navigate. Customer service is amazing.
What do you dislike about the product?
I like the software. I can not think of anything I dislike.
What problems is the product solving and how is that benefiting you?
I am a horrible not taker. Talkdesk helps with this by recording my calls very clearly. I quality sounds great and I can always go back and listen to any details I may have forgot about.
Recommendations to others considering the product:
Utilize customer support. They are very helpful.
Talk Desk is so easy
What do you like best about the product?
Talk Desk is so easy to use and dependable.
What do you dislike about the product?
I wish there was a way to see the last number that called me directly in the App.
What problems is the product solving and how is that benefiting you?
I can call straight from my computer with a wireless headset. No need for a desk phone.
Talkdesk Review, Love Talkdesk
What do you like best about the product?
I love how easy and accessible Talkdesk is! You are easily able to revisit calls, find contacts, look at when they have called, and so so much more. Talkdesk makes my job so much easier and I am able to put time and effort into other things because Talkdesk helps provide so much!
What do you dislike about the product?
This issue didn't happen often (like once every three months), there is a case that doesn't autogenerate in Salesforce and it is because they had a contact deleted. Talkdesk though was able to fix it so there is nothing to dislike!
What problems is the product solving and how is that benefiting you?
The benefits are endless. My favorite is being able to listen to back to phone conversations that you need to revisit because there was a lot of information discussed over the phone. This is amazing and I have used this feature too many times to count.
Will F - Great product. Use every day!
What do you like best about the product?
TalkDesk is easy to set up, reliable, and is not invasive on my machine
What do you dislike about the product?
I think I would like to see a bit more regular user reporting because the admin reporting is so good.
What problems is the product solving and how is that benefiting you?
I have not really encountered many problems. The quick and easy setup make it super convenient.
Recommendations to others considering the product:
Definitely ensure that you get the callbar app. It makes setup much much easier to user daily
TalkDesk Review - Scott J
What do you like best about the product?
TalkDesk provides a stable and approachable solution for client support. The quality is typically reliable and very user friendly.
What do you dislike about the product?
The only negative that I have experienced is when a client attempts to loop in a third-party for a conference, we can experience a dropped call.
What problems is the product solving and how is that benefiting you?
TalkDesk has streamlined our process and made the ability to support our client base achievable.
Talk desk is a very helpful app for call centers.
What do you like best about the product?
I really enjoy how talkdesk is displayed. I think it is very user friendly and I love the widget. It make it so easy to take calls and not have a full page opened when searching and working on other things. I really enjoy how basic but creative it is to answer calls and disposition them. There are a lot of cool metrics you can view as well for admin.
What do you dislike about the product?
I dislike how when searching for calls history you can not put a certain date. It makes you have to scroll all the way back. I do not get why this has not been changed yet. I do metrics and reviews for talkdesk and it is sometimes a hassle to find calls. Would be much more organized with a way to filter the calls when searching fro them.
What problems is the product solving and how is that benefiting you?
Problems that I am solving is I am able to gather all the metrics and do reviews on each employee to make sure they are doing their job correctly. We also are able to view how many people are on calls or how many calls are qued all in real time. This makes it very easy to understand our volume and we are able to provide excellent customer service using talkdesk.
Recommendations to others considering the product:
I would recommend using this as it is such an efficient way to have a call center and have it run smoothly. Rarely have an issues with it. Calls run smoothly and it really helps keep the flow going for a call center and keep the customer happy by answering all their calls at an efficient manner and for the employee it makes their lives easier as the app is very user friendly and makes it perfect for a work environment with the widget mode as you can take calls while multitasking on other things.
Great- User Friendly
What do you like best about the product?
Being able to click to call from my browser- super seamless
What do you dislike about the product?
having to reboot if someone can't hear me
What problems is the product solving and how is that benefiting you?
being able to call so much quicker and get so much done faster
Helpful for SDR teams
What do you like best about the product?
What I liked is that it enabled my SDR team to easily log their calls in Salesforce without having to go through a manual process of logging tasks. It sped up their workflow and allowed them to make more cold calls and concentrate of revenue generating activities
What do you dislike about the product?
I wasn't the main admin but eventually got admin access. Maybe having the backend admin page be a little more intuitive would have been helpful. After playing around with it I was able to do what I needed
What problems is the product solving and how is that benefiting you?
The problem of SDRs spending too much time logging salesforce activities, not having localized dialing, and not having calls recorded for training
Recommendations to others considering the product:
Have your SDR manager speak with them
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