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talkdesk is awesome
What do you like best about the product?
the fast taht is easy to use and very convenient, you can call any country from the platform
What do you dislike about the product?
sometimes, it gets forever to make a call,
What problems is the product solving and how is that benefiting you?
I have been calling my clients through talk desk and in the meantime made a lot of money
Recommendations to others considering the product:
a better design maybe
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tools o call and make outbounding calls
What do you like best about the product?
easy to invite guest on the call
easy to compose the number
easy to compose the number
What do you dislike about the product?
not easy to count how many call per day I have done
What problems is the product solving and how is that benefiting you?
I am calling customer for making business
Good outweighs the bad
What do you like best about the product?
I like Talkdesk for it's ability to track and record calls. I am not sure if it is my network or talkdesk specifically, but I am frequently having to close out of it and open it back up for it to work properly. I have talked to others on my team and some have experienced the same thing while others have had no problems with that.
What do you dislike about the product?
I don't like that talkdesk creates a duplicate ticket for every call and that I am constantly having to close out of it and reopen for it to work. I also find it difficult to transfer to someone else; if there are calls in the queue, they have no opportunity to set themselves to "available for transfer" before the next call is routed to them.
What problems is the product solving and how is that benefiting you?
We are now able to see what is driving the volume of our calls by selecting a disposition.
Gives us immediate access to recorded calls.
writes back to our ticket system.
Gives us immediate access to recorded calls.
writes back to our ticket system.
Recommendations to others considering the product:
I think it is capable of doing what we need it to do... it's just a learning process and a matter of getting things customized.
Very amazing tool
What do you like best about the product?
The platform is really intuitive and easy to use. I also appreciate the reporting tools to analyze my perfomances over the phone.
What do you dislike about the product?
Nothing ! I really appreciate the tool compared the other one we used before.
What problems is the product solving and how is that benefiting you?
I can contact all of my clients easily and I am also able to invite other people into the call. It's a lot of earned time when you are doing a lot of cold call.
Great Software
What do you like best about the product?
ease of use and great for connections with zendesk
What do you dislike about the product?
reporting is not great, it lacks a lot of features
What problems is the product solving and how is that benefiting you?
daily guests interactions
Recommendations to others considering the product:
Great tool, wont regret the decision
TalkDesk is great!
What do you like best about the product?
The tool is simple to set up and to use. It has been reliable 95% of the time. I love that I can work from anywhere and receive calls forwarded to my cell phone.
What do you dislike about the product?
I wish you could set up additional logic for incoming calls such as round robin instead of just having the phone ring to a group of people.
What problems is the product solving and how is that benefiting you?
We needed to set up a line for people to call in. I enjoy that TalkDesk helps us to answer the phone very quickly because it will ring everyone's phone at the same time and it's first come, first serve. Helps to create a competitive environment.
Great way to manage calls
What do you like best about the product?
Having the ability to see when a person calls from what number. International dialing is on point. Contact information is also valuable for us.
What do you dislike about the product?
No mobile app but I'm told it's coming soon. It often times will need to refresh when sitting open in a browser, it can range from needing to refresh after 10 minutes to 5 hours. It seems very random.
What problems is the product solving and how is that benefiting you?
Inbound sales/support, being able to effectively manage a high volume of calls. The ability to assign voicemails to specific users of TalkDesk is a huge bonus for us. It helps to quickly resolve support tickets as well as responding to potential sales.
Recommendations to others considering the product:
Is a fantastic way to use a computer for all calls.
Simple but Effective Call Management Tool
What do you like best about the product?
I like the record keeping in Talkdesk that allows you to see all previous calls, listen to the calls, and keep a thorough contact list.
What do you dislike about the product?
The biggest limitation is the lack of a plug-and-play integration with Client Success which is part of our relationship management solution. I know you can integrate Talkdesk with CS but there is some custom dev work that needs to be done.
What problems is the product solving and how is that benefiting you?
Again, simplicity is the key for us. We want to manage our calls and have full call records easily at hand so anyone can investigate call history and phone records if needed. Either for accountability or for referencing customer needs.
Recommendations to others considering the product:
Be sure to use the roles effectively for call routing and accountability.
Intuitive, smooth program.
What do you like best about the product?
Talkdesk makes reporting, tracking and connecting with clients easy with an intuitive UI and visually simple display.
What do you dislike about the product?
At the user scope, I find no issues with Talkdesk on a day to day basis.
What problems is the product solving and how is that benefiting you?
Talkdesk lets you easily connect with customers, allowing seamless communication and data collection.
Ease of a super helpful system!
What do you like best about the product?
Talkdesk continues to be the perfect tool for our team. It is not only easy to train with, use and customize but is reliable and integrates well with other tools.
What do you dislike about the product?
Without a secure connection you may encounter understandable network connections. To eliminate ensure you are hardwired in and you wont have any issues!
What problems is the product solving and how is that benefiting you?
We are solving customer support issues and have noticed that customers are extremely happy with our connections.
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