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Talkdesk is great!
What do you like best about the product?
We have really enjoyed the ease of use and user friendly layout.
What do you dislike about the product?
So far no complaints! We love Talkdesk and so far have no further features needed.
What problems is the product solving and how is that benefiting you?
Talkdesk has boosted overall efficiency and has positively effected our workflow.
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User friendly and Convenient
What do you like best about the product?
Talkdesk help us communicate properly with our clients. With its user friendly interface, you easily navigate from 1 section to another. This is what i liked most in using Talk desk.
What do you dislike about the product?
The downside of this is that the call bar is highly dependent to stable network connection so there would be times in where we would have issues once the network connection fluctuates.
What problems is the product solving and how is that benefiting you?
We usually solve problems with client satisfaction using talkdesk.
Great User Experience!
What do you like best about the product?
This is one of the best call center programs I've used for maintaining statuses and taking calls. It's clear, clean, and visually appealing.
What do you dislike about the product?
User-error is my only issue, especially when it comes to forgetting to change a status. There doesn't seem to be an easy way to edit these stats.
What problems is the product solving and how is that benefiting you?
This is keeping our call center easily taking calls and managing time between work.
Recommendations to others considering the product:
This is a great program for reps!
Easy navigation
What do you like best about the product?
Since I'm using a different app like this one I can say that Talkdesk is so far the best one. Checking missed calls, call logs, durations in three clicks is the best thing ever.
What do you dislike about the product?
There is nothing really to dislike here. The widget would crash sometimes but there is always a web mode.
What problems is the product solving and how is that benefiting you?
Working as a Sales rep and calling for 8 hours straight I can say that Talkdesk was the best way to do so. Benefits of easy transferring calls, doing conference calls and checking your own duration, missed calls, re-listening to calls made it very easy.
Recommendations to others considering the product:
Make your job easier and use this feature! Best thing ever!
Talkdesk is the way to go!
Qu'aimez-vous le plus à propos de the product?
It works successfully all the time, very little issues and logging out and logging back in fixes most issues if any.
Que n’aimez-vous pas à propos de the product?
There's not much to dislike about talkdesk! The only issue is one call a day may get stuck on the fetch screen and usually pops up after a few rings. It almost never goes down.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
By using talkdesk it gives my company an opportunity to help our customers in a speedy time frame on a reliable service.
Recommandations à d’autres personnes envisageant the product:
I would advise to use this service for your company as I have used quite a few different services in my line of work and this is the easiest, most reliable one I have come across.
Great phone system
What do you like best about the product?
Good functionality and great reporting.
What do you dislike about the product?
Can be expensive! We have a lot of users so this adds up quickly.
What problems is the product solving and how is that benefiting you?
We are able to have a complex call flow/
Easy to use system.
What do you like best about the product?
I like the widget that stays at the top of all of my windows. It helps me get the right thing quickly. It has helped with how quickly I work.
What do you dislike about the product?
I wish that we could change the hold music or the ringtone. It also takes longer when it is fetching data.
What problems is the product solving and how is that benefiting you?
It makes documentation easier with the way it works with Zendesk.
Recommendations to others considering the product:
I would see what options there are in integrating it into the systems you are current;y using.
Customizable and easy to use
Qu'aimez-vous le plus à propos de the product?
What I like best about Talkdesk is the Callbar application, it's easy to use for agents since the design is simple and straightforward. I also really like the built-in reports Talkdesk provides, as they help achieve our KPIs.
Que n’aimez-vous pas à propos de the product?
There isn't something I necessarily don't like, but an idea for improvement is to be able to track in reports how many missed calls are missed per agent.
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Through Talkdesk we are able to use the Pick Up Rate report which really helped us improve efficiency by providing visibility to our agents of their answered call rate. This visibility improved their answered call rate by almost double.
Next Gen, Cloud based, easy to use. What more could you want?
What do you like best about the product?
I love how easy it is to administrate Talkdesk. We came from a different old school phone system that was a PAIN to administrate. Talkdesk makes life lovely!
What do you dislike about the product?
In a word, groups. If you don't make sure that you track and organize your phone groups well, you can make a mess of it, and make it hard to admin.
What problems is the product solving and how is that benefiting you?
We use talkdesk to run our call center. The best part about it for us is how fast this product allows us to juke around and solve problems. We can easily assign new groups, create IVRs for new numbers, and setup support for new countries very easily.
Recommendations to others considering the product:
Get it. But when you do, just make sure that you don't go hog wild. Track your call groups!!!
Outstanding Service
What do you like best about the product?
Love the transparency of Talkdesk. It is extremely insightful and pulling reports is user-friendly.
What do you dislike about the product?
I haven't come across any downsides to Talkdesk.
What problems is the product solving and how is that benefiting you?
QA for my customer service team has been improved so much with Talkdesk. The call recording feature really gives me insight into what is happening within my call center.
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