Talkdesk
TalkdeskExternal reviews
2,471 reviews
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Very helpful
What do you like best about the product?
Easy to use and very user friendly, makes keeping track of numbers easy and also makes it smooth when talking on the phone
What do you dislike about the product?
it does glitch sometimes and has weird moments where customers may hear an echo or static
What problems is the product solving and how is that benefiting you?
Able to call all clients through one platform
Technical
What do you like best about the product?
Information about metrics. The girl voice.
What do you dislike about the product?
I would like to have an option to customize the theme.
What problems is the product solving and how is that benefiting you?
Technical problems.
Call routing is amazing!
What do you like best about the product?
Talkdesks unique ability for customer call routing is my fav feature yet! Such a great tool!
What do you dislike about the product?
Some of the reports are a bit complex for the average user or have limits but we have a great engineering team to help!
What problems is the product solving and how is that benefiting you?
Ability to monitor and coach my reps to improve our quality. Also managing to track and improve our missed call metrics.
Recommendations to others considering the product:
As long as you have opted for great Wifi, you will have no problems with this service.
Ease of use
What do you like best about the product?
I can find information easily without jumping through hoops.
What do you dislike about the product?
I really like this system. I have yet to find something I don't like.
What problems is the product solving and how is that benefiting you?
We can reach out to our customer base with ease. The call quality is great!
talkdesk
What do you like best about the product?
Easy to use and simple to log in, no problems
What do you dislike about the product?
I dislike nothing about it, it's great software very simple.
What problems is the product solving and how is that benefiting you?
make me have better communcation
Love love love
What do you like best about the product?
I absolutely love how straight forward talkdesk is!
What do you dislike about the product?
I have not experienced anything too terrible! Whenever a tech issue occurred I feel that everything was resolved rather quickly
What problems is the product solving and how is that benefiting you?
If I notice anything is off it is super easy to see who is available, away, and see service levels!
Talkdesk Is Useful For Clear, Effective Communication
What do you like best about the product?
The most helpful feature of Talkdesk is the user interface. It is really quick to learn and get into the rhythm of everything. Click to call dialing is great too.
What do you dislike about the product?
Every now and then we have issues with outages or calls dropping, but the ratio of successes to failures, paired with the quality of the service as a whole makes the few bumps very manageable.
What problems is the product solving and how is that benefiting you?
Talkdesk enables us to perform at our best. We have excellent employees, but we can only perform as well as the tools that we utilize, and using Talkdesk enables us to have a tool that is as good as those using it.
Recommendations to others considering the product:
Consider the quality of the service that you want to provide, and see if Talkdesk's model fits those needs.
User-Friendly
What do you like best about the product?
I like how easy it was to set up and begin using. I use TalkDesk everyday and it is a very easy to use/integrate program.
What do you dislike about the product?
I wish there were more customizable options but nothing that impedes my ability to do my job.
What problems is the product solving and how is that benefiting you?
We make a lot of out going calls at my company and TalkDesk's Salesforce integration far outweighs any negatives that lack of customization produces.
Talkdesk experience
What do you like best about the product?
It is very easy to use and the widget is small that it does not take up too much space on the screen.
What do you dislike about the product?
Sometimes the connects goes in and out and it becomes hard to hear the others on the other line.
What problems is the product solving and how is that benefiting you?
Working in customer service, talkdesk makes it easy to for customers to contact us with any questions and additionally, we are able to reach them in the even we need to contact customers.
Recommendations to others considering the product:
If you are having trouble with the widget, web mode works just as well.
Great Product! Great Integration!
What do you like best about the product?
Easy to use and easy to understand. Intuitive and easy to connect to salesforce. Great features for monitoring and tracking calls.
What do you dislike about the product?
Can sometimes be buggy. Occasionally have to restart the app.
What problems is the product solving and how is that benefiting you?
Solving problems related to customer support. Can quickly and easily communicate with customers. Can rely on the software to communicate with customers.
Recommendations to others considering the product:
Work on stability and integration with Jabra headsets and other headsets.
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