Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
Solid Software
Qu'aimez-vous le plus à propos de the product?
For my purposes, being able to see any live calls, see who's available and see how we are meeting goals when it comes to serving clients.
Que n’aimez-vous pas à propos de the product?
Their Application functionality is very simple, and often times we have some issues connecting with clients. Would like an in-house VoIP option for mobile use which currently talkdesk does not provide
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Being able to answer more phone calls and avoiding clients not waiting for someone for assistance.
Recommandations à d’autres personnes envisageant the product:
It's a user-friendly software, it works well and it does allow for any of those on it to be able to support whatever community is needing service
- Leave a Comment |
- Mark review as helpful
So easy and complete!
What do you like best about the product?
It's just so easy to use and understand. Setting up new phone numbers takes 30 secons, works immediately and without any issue. Also, the analytics dashboard is really complete, we can analyze with just one look what happened on the past days, and what's happening on real time. Status Reporting. Makes it very easy and transparent to see what status you are in/have been in and the amount of each status time. Great for tracking breaks.Definitely great for teams and for managing an incoming call queue with different times that they are available. Talkdesk works great for a smaller call center like ours. I don't have a lot of experience with large call centers, but I would imagine they work well in that scenario as well.
What do you dislike about the product?
Unless you're looking at the real time dashboard, you can't see if anyone else is on the line.
I'd like to see Talkdesk make it easier to update our custom IVR. At their last conference, they talked about adding some functionality for drag and drop IVR adjustments. I hope they come out with that feature soon.
I'd like to see Talkdesk make it easier to update our custom IVR. At their last conference, they talked about adding some functionality for drag and drop IVR adjustments. I hope they come out with that feature soon.
What problems is the product solving and how is that benefiting you?
With the integration with Salesforce we can actually see if our customers have already called us apart from contacting us via email. With the Chrome extension Click-to-call we can just contact the customer with one click, to solve all their queries.
Love Talkdesk
Qu'aimez-vous le plus à propos de the product?
I love how we can easily go back and listen to all of our calls. I also love the extension into salesforce. it makes it really easy to dial quickly!
Que n’aimez-vous pas à propos de the product?
Not much! I wish the reporting was a little easier to build but the Ytica dashboards are great
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
many many many users for a low cost! we need to record the calls for quality assurance. we have also integrated with our backend system to easily review calls on our "admin"
Recommandations à d’autres personnes envisageant the product:
Easier integration with salesforce w many users and calls
User Friendly + Outstanding Customer Support
What do you like best about the product?
Talkdesk provides a very user friendly interface, both in the web mode and while using the app on my desktop. I have used a number of phone services over the years, and they truly stand out as one of the best out there. Their customer support is unmatched; very efficient in their helpfulness, I have jumped on a quick phone call if needed, or they are more than happy to assist via email as well. I manage a support team, and am always impressed with how they support their customers.
What do you dislike about the product?
Every now and then an issue pops up (which is usually due to our internet), they are able to help me through the issue, which is good.
What problems is the product solving and how is that benefiting you?
We receive a high volume of inbound calls on a daily basis, which Talkdesk helps us easily handle, as well as returning voicemails. We have also integrated Talkdesk with Salesforce, which is helpful.
Recommendations to others considering the product:
We are a medium to small size company, in terms of reps on the phones, so I am not familiar with how Talkdesk functions with a larger size company. This review should apply to similar size companies, with 10 or less reps on the phones at a given time.
Great Product...Great Service Support
What do you like best about the product?
I can't say enough about the customer support...it's refreshing to know when a tech tells you that they are going to look into a problem for you...they not only do that, but they get back to you in a timely fashion.
What do you dislike about the product?
I really haven't any major concerns as of yet. I guess the only issue I have as of right now, is the Callbar's limitation in regards to the "favorite" contact section. Each rep cannot have one of their own. Also the reporting is not customizable as I would like to see it.
What problems is the product solving and how is that benefiting you?
So far my team is far more efficient in handling and making calls and I have seen a difference in their daily performance progress.
Recommendations to others considering the product:
Talk a look at Talkdesk...it might surprise you
This cloud based telephone platform is very good.
What do you like best about the product?
The administration panels are easy to use and change settings. It integrates easily with my CRM.
What do you dislike about the product?
I'd like to have a re-dial feature so that I can call the same number repeatedly with just one mouse click.
What problems is the product solving and how is that benefiting you?
In general it speeds up my work.
Recommendations to others considering the product:
Simply go forward and enjoy the experience. Managing the account has been easy with a good customer experience.
Very Accessible and Helpful for Monitoring Work
What do you like best about the product?
What I like best about TalkDesk is that it is as accessible as it is helpful for monitoring the quality and statistics of your work. The Reporting tool is really helpful to have open for a quick report of the status of the lines and makes it really easy to coordinate timing and tasks!
What do you dislike about the product?
What I dislike is the call ringtone. I doubt it bothers everybody, but it would be pretty cool if it was changeable. I guess I would also add more diverse TalkDesk statuses because I think there are lots of instances you'll need to step away from you desk working all day (Coaching and Training or other) that shouldn't be harmful to the performance of your work. It's a bit tight when you have to worry about a yellow status when you shouldn't need to.
What problems is the product solving and how is that benefiting you?
We really have the benefit of having a direct line with Talkdesk and since SSENSE has many customers from different places around the world which allows us to use an accessible and optimal tool to communicate with them in our 24 hr office. The numbers state where the caller is calling from so that usually gives us a little context about what the purpose of their call might be.
Talkdesk is a great tool!
What do you like best about the product?
I love using Talkdesk, it is easy and fast. It is an indispensable tool in my workplace and we have never experienced any technical issues with it. I like that there are detailed statistics evaluating multiple metrics that are available.
What do you dislike about the product?
I dislike that you have to be on the Reporting Page to pick up calls, as sometimes I am on the Sentiment page. If a call comes in at that moment, I cannot pick it up directly, I have to go back on the reporting page to pick it up, hence makes my pick up time longer
What problems is the product solving and how is that benefiting you?
We are solving multiple business problems with this tool as it is the main method of direct communication with our customers. We resolve return problems, product issues, and assist our clients on purchasing on the website.
Recommendations to others considering the product:
Highly recommended!
Talk desk review
What do you like best about the product?
Talk desk is very user friendly and intuitive. Pairs up very nicely with other tools like zendesk.
What do you dislike about the product?
It doesn’t happen too often
But when there are glitches or it freezes it effects the functionality of everything else.
But when there are glitches or it freezes it effects the functionality of everything else.
What problems is the product solving and how is that benefiting you?
No business problems.the benefits are that it’s a great phone support system that makes transferring calls and changing statuses very easy
Talk desk expirience
Qu'aimez-vous le plus à propos de the product?
Its a great tool for comunication inbound and outbound calls and a good quality of voice
Que n’aimez-vous pas à propos de the product?
sometimes needs to be refreshed but usually do not fail
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
We have direct lines to solve problems with our customers also we use it to call new customers
Recommandations à d’autres personnes envisageant the product:
An awesome tool that allows communications in an expedited way to take inboun and outbound calls
showing 1,731 - 1,740