Talkdesk
TalkdeskExternal reviews
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Talkdesk is amazing and efficient app to use
What do you like best about the product?
It is a user friendly app that made the business much easier on day to day business, you can almost call any destination with no problem and the voice quality is always perfect.
What do you dislike about the product?
the call in the app sometimes repeat and I am not sure if this is because of the mobile network we call or from the service, but anyway this happens very rarely.
What problems is the product solving and how is that benefiting you?
calling in all times of the month with no problem, and I have realized the voice quality would not change no matter where you call or when you call it is always perfect.
A decent experiance with Talkdesk
What do you like best about the product?
I very much appreciate that Talkdesk is a very user-friendly platform. I always feel comfortable while using Talkdesk but exploring the features of it as it feel fully in control.
What do you dislike about the product?
The only downside I have come across while using Talkdesk is that I find it disconnects frequently. This usually tends to happen when making a call rather than receiving one. There are often times where I have to restart my Talkdesk as it will either disconnect my call, or even that the call may go through and the customer can hear me but I can not hear them.
What problems is the product solving and how is that benefiting you?
Talkdesk has been a very helpful tool in helping our work flow with recognizing and accommodating the volume of calls we have incoming and give.
AMAZING!!
What do you like best about the product?
The fast connections when a customer is calling!
What do you dislike about the product?
Sometimes it flashes fetching data but only once has it happened to me in the last 6 months.
What problems is the product solving and how is that benefiting you?
Reservation!
Good
What do you like best about the product?
It makes my day to day job so much easier
What do you dislike about the product?
There can be hiccups that causes more stress in my day to day job.
What problems is the product solving and how is that benefiting you?
Contacts don't always sync
Easy to use and reliable
What do you like best about the product?
The Salesforce integration is great and eliminates manual work for reps. Real-time reporting makes it easy to track performance.
What do you dislike about the product?
No cons, any problems have been resolved quickly!
What problems is the product solving and how is that benefiting you?
Internal operations have improved. Reps can listen to call recordings at anytime to recap a past conversation and plan for upcoming calls.
Easy to use
What do you like best about the product?
It displays all of the statistics needs, it's easy to navigate and has a lot of good features such as graphs, call monitoring, average performance percentage during certain time periods etc
What do you dislike about the product?
Sometimes calls will come through when I am still on 'after work call'
What problems is the product solving and how is that benefiting you?
Really useful for training - monitoring calls
Able to see your stats compared to others which can boost performance levels
You are also able to see how customers are rating you - shows areas for improvement
Able to see your stats compared to others which can boost performance levels
You are also able to see how customers are rating you - shows areas for improvement
Recommendations to others considering the product:
Ensure that you set your objectives and what you want to achieve before utilising it so you get the best results
Talkdesk Recommendation
What do you like best about the product?
The ease of administration and ongoing support has been a big plus for us. We're looking forward to future enhancements, at this helps us continue to be efficient. The timeliness of responses from the TalkDesk Support team has improved greatly. As our company has grown, TalkDesk has been on pace with our needs and has made great recommendations that feel like they are custom-designed.
What do you dislike about the product?
Some custom report requirements are not easily accommodated but only in rare instances.
What problems is the product solving and how is that benefiting you?
Multiline IVR routing, Multi-skill based routing, QA recorded calls and live monitoring, performance reporting.
Recommendations to others considering the product:
Talkdesk is pragmatic in their approach to designing features. It is very stable, efficient, and intuitive. This solution can accommodate operations varying in size from startup to enterprise level.
A useful tool for customer interaction
What do you like best about the product?
I like that the metrics are readily available and it is very user friendly
What do you dislike about the product?
I do not like the format of the 'on a call' page as it does not display the callers' information in a very useful way
What problems is the product solving and how is that benefiting you?
We are resolving issues around measuring productivity and our ability to meet our customers' needs within our targeted times
TalkDesk
What do you like best about the product?
The interface is very clean and easy to navigate. It offers call based routing and reporting abilities.
What do you dislike about the product?
The overflow and call based routing is very limited and the reporting is minimul.
What problems is the product solving and how is that benefiting you?
We use Talkdesk as our main call system in Workfront Support.
Recommendations to others considering the product:
It is a simple system, but does not leave much room for configuration and customization. It provides basic functionality though and is easy to integrate with, and the support team at Talkdesk is really good and helpful
Simple to use and versatile
What do you like best about the product?
Allows you to easily pull call recordings and download for review.
What do you dislike about the product?
No physical phone which would allow you to hear the ring without other noises coming from your PC.
What problems is the product solving and how is that benefiting you?
Allows people to work from home easily.
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