Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Great Tool
What do you like best about the product?
It's easy to use and has all of the features that are needed to be a great tool for a call center.
What do you dislike about the product?
There are some issues with the audio quality but nothing too bad.
What problems is the product solving and how is that benefiting you?
it easily allows me to take inbound and outbound calls.
Talkdesk, the solution to handsfree customer communication
What do you like best about the product?
The functionality to go from agent to agent the next available is very helpful in evenly distributing calls across the team and spreading the workload more evenly.
What do you dislike about the product?
I do believe there is room for manipulation from lazier agents to change their status to unavailable for longer periods of time.
What problems is the product solving and how is that benefiting you?
We counter the issue above by having a specialised monitor to ensure people are not abusing the status changing functionality
No Complaints Here
What do you like best about the product?
It's easy to use and makes my job easier. No real issues since I have been using it on a daily basis for over a year.
What do you dislike about the product?
Once in a while there will be a small problem with syncing to Salesforce, but that is rare and it seems like they always resolve any problems promptly.
What problems is the product solving and how is that benefiting you?
It makes my job easier when I'm making a high volume of dials each day.
Timesaving and simple to use
What do you like best about the product?
Great functionality for the large number of outbound I daily make. It is also easy and simple to use and the Callbar interface integrated with Salesforce is brilliant.
Federico B.
Federico B.
What do you dislike about the product?
That sometimes it switches on other statuses by itself
What problems is the product solving and how is that benefiting you?
The Talkdesk Callbar is incredibly timesaving. I can do many actions in the meanwhile I am using the Callbar.
Nothing beats Talkdesk!
What do you like best about the product?
I enjoy the easiness and user friendly capabilities that it offers. When you're moving quick through work, it makes the best option to make a quick call
What do you dislike about the product?
I wish the waiting time in the beginning was cut shorter
What problems is the product solving and how is that benefiting you?
Being able to interact with our customers without having hearing issues
Recommendations to others considering the product:
Combining talkdesk with the Callbar widget works perfectly! Calls are fast and reliable. I use it all the time and keep it on my desktop at all times. Their customer service is also reliable and if you're stuck, give them a call and theyll help out.
Easy to use and set up
What do you like best about the product?
A lot of integrations with other services (Salesforce). It's extremely easy to set up and add new members.
What do you dislike about the product?
Members have complained about call quality and having to switch from using the widget to the web version.
What problems is the product solving and how is that benefiting you?
The combination of using Talkdesk with Salesforce is life changing. This allows our members to respond quickly and efficiently to our customers. This has also allowed managers to view performance and provide necessary feedback in order to improve quality,
Recommendations to others considering the product:
Take advantage of the awesome integration capabilities
Very good program
What do you like best about the product?
I really like how easy it is to transfer calls. No complicated process like on a traditional phone.
What do you dislike about the product?
There are occasional bugs that happen. They usually are resolved quickly but it can be very disruptive to operations.
What problems is the product solving and how is that benefiting you?
It's much easier to manage calls and see how many people are in queue with Talkdesk.
Reliable and Efficient
What do you like best about the product?
Great overall product. Very efficient, organized and user-friendly.
What do you dislike about the product?
The only thing is that it sometimes crashes.
What problems is the product solving and how is that benefiting you?
Easy way to communicate with customers.
Very helpful
What do you like best about the product?
Easy to use and very user friendly, makes keeping track of numbers easy and also makes it smooth when talking on the phone
What do you dislike about the product?
it does glitch sometimes and has weird moments where customers may hear an echo or static
What problems is the product solving and how is that benefiting you?
Able to call all clients through one platform
Technical
What do you like best about the product?
Information about metrics. The girl voice.
What do you dislike about the product?
I would like to have an option to customize the theme.
What problems is the product solving and how is that benefiting you?
Technical problems.
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