Talkdesk
TalkdeskExternal reviews
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Great program.
What do you like best about the product?
It's simple and easy to handle.
We really enjoy using it because we can manage a high volume of calls through the day.
We really enjoy using it because we can manage a high volume of calls through the day.
What do you dislike about the product?
We just had few issues in the past when Talk-desk went down.
What problems is the product solving and how is that benefiting you?
We can control the customer service and volume of calls.
TalkDesk can handle many updates.
TalkDesk can handle many updates.
Powerful, easy to use
What do you like best about the product?
Simple UI and real-time reporting options. Allows me to keep an on demand overview of my team ans ring groups.
What do you dislike about the product?
Not much to dislike. Sometimes the reporting times out. Simply needs a browser refresh to resolve the issue.
What problems is the product solving and how is that benefiting you?
Click to dial, call management, workforce management
Recommendations to others considering the product:
Easy to use and implement.
Talkdesk offers so much flexibility.
What do you like best about the product?
I think the stats on talkdesk are really valuable to manage team performance.
What do you dislike about the product?
Talkdesk could integrate more easily with our internal systems to recognise customer names from numbers provided.
What problems is the product solving and how is that benefiting you?
Inbound customer queries, quality monitoring and team management.
Quick, easy and sophisticated. The best way to communicate to our customers.
What do you like best about the product?
One of the best things is being able to customise ring groups and online statuses. This measn you can mange your workflow effectively.
What do you dislike about the product?
Sometimes, calls ringing through can drop off, or be infrequent. Possible improvements to usage would be good.
What problems is the product solving and how is that benefiting you?
We can categorise our incoming queries which makes data analysis and product improvement much easier
Simple and effective
What do you like best about the product?
I like the additional features such as making call notes and categorizing calls. It makes tracking easy.
What do you dislike about the product?
There sometimes can be IT glitches - for example, it telling you that you're offline when you're online. But potentially that is IT issues on our side.
What problems is the product solving and how is that benefiting you?
We are finding out which category of call we get the most so we can pin-point potential issues.
Easy to use App for Communication
What do you like best about the product?
Calls can be made and received easily from a headphone that is connected to your computer. I love that I received the voicemail recordings via email which allows me to always be up to date with any calls I get when I am away from my desk.
What do you dislike about the product?
I dont have anything i dont like about Talkdesk at the moment.
What problems is the product solving and how is that benefiting you?
Talkdesk allows all calls made in the company to be recorded. This is super beneficial since it allowed to hear historical call with clients. Particularly, when the client claim they spoke with someone that is no longer with the company.
Recommendations to others considering the product:
I will recommend you to a demo so you can see how easy it is to use Talkdesk. I really enjoy using Talkdesk for my role who makes calls to clients on a daily basis.
Talkdask has been a useful and reliable tool for my team.
What do you like best about the product?
One of my favorite things about Talkdesk is the clear reporting. It's very easy to read and offers me real time stats which is invaluable. I also love the call quality; it's the best I've experienced thus far with any phone app.
What do you dislike about the product?
Sometimes there can be a bit of lag with the calls. It can also be able to navigate the dashboard and know where to find what you are looking for. This is especially true for someone new; there's a little bit of a learning curve to be aware of.
What problems is the product solving and how is that benefiting you?
It's been a lot easier to handle call volume. Additionally, one of the biggest benefits (because of reporting) is being able to adjust coverage quickly and simply.
Recommendations to others considering the product:
Spend some time training your team on how to use all of its features.
Excellent!
What do you like best about the product?
I love the Salesforce integration, the ease of use, and the reporting available.
What do you dislike about the product?
There is sometimes a slight lag on calls, which is to be expected with any internet-based phone solution.
What problems is the product solving and how is that benefiting you?
Talkdesk has made it easier to parse client data and follow up on calls. The option to track client interactions makes it easier to follow up!
Talkdesk Makes My Job Easier!
What do you like best about the product?
I like that TalkDesk is very easy to use! I appreciate the easy setup, call logging and the the fact that you can drop the phone number right in the callbar!
What do you dislike about the product?
I dislike that since Talkdesk is internet-based if there is a network issue, you're completely offline, which can really delay business.
What problems is the product solving and how is that benefiting you?
We are helping to train new staff by having them listen to recorded calls. It also helps keep everyone accountable and on the same page when problem-solving, or when a staff member is out of the office and someone else handles their case because they can be filled in on the details.
Great tool to use for your daily needs
What do you like best about the product?
it is very well organised, easy to work with and to understand. you can see who is on the call, for how long and who is available.
What do you dislike about the product?
there is nothing i do not like about it as it works perfectly
What problems is the product solving and how is that benefiting you?
You are able to reach out to your clients and talk directly about the "business"
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