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Great solution for inside sales!
What do you like best about the product?
Ease of use for agents; increased efficiency of our sales desk
What do you dislike about the product?
Currently no complaints; this tool has worked well for our team
What problems is the product solving and how is that benefiting you?
Managing calls for our inside sales team; less missed calls and time on hold for our customers
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USER FRIENDLY!
What do you like best about the product?
TalkDesk platform was very easy to learn. From someone coming in with no call center experience this platform was very easy to learn to use! I LOVE the reporting. I love how easy it is to navigate. Learning comes quick- its very straightforward and user friendly. It is easy when teaching and training others. Software links well with Salesforce. They are constantly updating and making things better every day!
What do you dislike about the product?
Once upon a time, we would get dropped calls or data that wouldn't fetch which would lead to "missed" calls which skew numbers- But te last 6 months or so have been completely different and these occurrences are less and less
What problems is the product solving and how is that benefiting you?
Callbar makes TalkDesk access easy no matter what screen your on or what your working on- its always there- When working call center platform- this comes in handy! Also, tagging calls to cases is a great benefit!
Recommendations to others considering the product:
This software is amazing. We absolutly love it!
Talkdesk is extremely user friendly
What do you like best about the product?
Talkdesk allows us to connect with our clients with ease on a simple to use platform.
What do you dislike about the product?
Theres not really anything I can see from the way I use Talkdesk that could improve the quality. Simple and straight forward to use with what I need to get done.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to organize our department in how we work and operate. It allows us to break down our work on a more micro level to help not only our clients but our department to find better ways to assist them.
user friendly and easy to use
What do you like best about the product?
how simle ot is to use talkdesk its options the way it connects with other software and how updated it is
What do you dislike about the product?
lack of some buttons like call lg directly from the call bar and ringingtone that i cant call while its in the backgroun and everytime i have to press dismiss after a call
What problems is the product solving and how is that benefiting you?
calling various clients or better said huge amount of clients and talk desk is awesome reliable and has minimal issues wth call quality
Recommendations to others considering the product:
its the best in its sector
Talkdesk has shown to be relevant, effective and very easy to use and explore.
What do you like best about the product?
The accessibility of Talkdesk is great, it easily allows merging with other software and it's quality has proven to be consistent. When issues to arise the customer support is responsive and attentive and problems are fixed accordingly.
What do you dislike about the product?
At times there may be lagging, this is not a frequent issue however it may affect the usibility and stability
What problems is the product solving and how is that benefiting you?
The company uses Talkdesk for multipurpose communication and engagement
Recommendations to others considering the product:
It is really easy to use and covers all the requirements
The best way to organize a busy line
What do you like best about the product?
One feature I appreciate about Talkdesk is it shows what everyone in the office is currently working on at the moment. This allows everyone to use their time efficiently, and to create a balance demand and work needed as the workday progresses.
What do you dislike about the product?
I'm not a fan that there is no way to switch to a different status quickly, and that you have to look for it and select it manually. This can usually take a bit of time, as some of the categories tend to blend together, and if there is a long list, can be tricky to spot the one you want
What problems is the product solving and how is that benefiting you?
It is a solid way to maximize time and efficiency for an entire floor, especially since it can
Talkdesk makes things simple
What do you like best about the product?
Talkdesk perfectly functional and customizable, our office handles hundreds of inbound and outbound calls daily and it's hard to imagine doing it without Talkdesk. Customizable statuses allow us to track individual performance and ensure that all of our agents are working as efficiently as possible.
What do you dislike about the product?
It's more related to some of our older computers than talkdesk itself, but sometimes there is a struggle for computer resources and talkdesk becomes non-responsive. On the bright side of this, it's easy for one person to pass the call on to the next agent so the inbound call is never really lost.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to provide world-class support to our customers and partners. On top of that, the excellent monitoring tools allow us to track our agents work so we don't burn them out.
Recommendations to others considering the product:
I think Talkdesk sets the bar.
More visibility into information I need
What do you like best about the product?
The most helpful thing so far has been reporting. Although the reporting interface could be better, I am able to request the specific data I need and run reports on-demand through the Talkdesk interface or Salesforce. There are scheduled reports we run weekly like the agent status report which allows you to see what status an agent is in and know how long they are in that status for the time frame you run the report for.
What do you dislike about the product?
There are many UI/UX changes I would like to see to make the UI more friendly and lessen the number of clicks it takes to accomplish certain tasks. I don't dislike the reporting but in general there could be more user friendly ways to generate the reports you need without forcing an export. They could add more reporting in the UI to accomplish what the exports do.
What problems is the product solving and how is that benefiting you?
I did not have visibility into any agent reporting with our old phone system. Talkdesk allows me to easily check agent status over periods of time along with nice live reporting features.
Recommendations to others considering the product:
N/A
Great for remote teams
What do you like best about the product?
I like how simple the UI is and the ability to easily change your online status. The metric/reports are also very easy to track and run.
What do you dislike about the product?
No mobile app. Would be awesome to have an app to view metrics, resolve voice messages and even have the ability to make calls through so you don't need to use your personal line.
What problems is the product solving and how is that benefiting you?
Using a centralized area for remote sales reps and inbound follow-ups.
Recommendations to others considering the product:
Mobile app would be awesome to have!
Talkdesk reliability!
Qu'aimez-vous le plus à propos de the product?
Let me start first by stating TalkDesk Support is AMAZING! anytime I have a question or an issue and I reach out to their support team they respond promptly and do everything they can to resolve an issue or answer a question. This type of support is beneficial for a call centre like the one I manage.
Que n’aimez-vous pas à propos de the product?
The only dislike is pricing, however, reliability is a huge piece that needs a price!
Quels sont les problèmes que the product résout, et en quoi cela vous est-il bénéfique?
Inbound/Outbound customer support. easy setup, user-friendly. reporting is amazing as well as their integrations with Salesforce and Slack.
Recommandations à d’autres personnes envisageant the product:
If you need a reliable VoIP service with outstanding customer support, Talkdesk is the tool for you - it is important you invest in your internet service when running VoIP as well as avoid WiFi connectivity - this is not a Talkdesk problem but a common problem with business and VoIP service
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