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Great Telephony System for Smartly Scaling a Support Team
What do you like best about the product?
I love how easy it was to set up. The agent UI allows each member of the Support Team empower themselves to make decisions and track progress towards goals. I love that TalkDesk allowed us to bring our own SIP profiles as have a unique setup.
What do you dislike about the product?
Although, TalkDesk has some great canned reporting, it is difficult to build out reporting to track other metrics.
What problems is the product solving and how is that benefiting you?
We had switched to ZenDesk and choose to go with TalkDesk because of how strong the integration was between the two systems. It has allowed us to funnel feedback to our Product and Dev teams to drive a better customer experience.
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User Friendly And Reliable
What do you like best about the product?
Talkdesk is user-friendly and easy to learn.
What do you dislike about the product?
Talkdesk occasionally lags if our office internet is running slow.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for all client phone communications and rely on it to set up dedicated phone lines and distribute voicemails to the appropriate team member.
Great platform
What do you like best about the product?
TalkDesk has great data analytics and reporting which is helpful when you are trying to do more with less.
What do you dislike about the product?
The price is a tad up there, but you never choose the cheapest car or the cheapest house so why would you choose the cheapest phone solution.
What problems is the product solving and how is that benefiting you?
Shorter hold times, better reporting and better customer experience.
Say yes to Talkdesk
What do you like best about the product?
It's easy to use, it will show my whole team who is on a call and not. I like the fact that I can listen and download my calls easily. It will show my clients name on talkdesk as well if they created an account on my other system-it's linked!
What do you dislike about the product?
Sometimes it won't show the number when I am getting a call. When I refresh talkdesk to receive another inbound call it will show their number again.
What problems is the product solving and how is that benefiting you?
Can't think of any, keep up the great work!
Reliable and great design tool
What do you like best about the product?
I love that is really easy to use, has a lot of features included a way to add IVR messages. I think that it can save all the calls that you need. Furthermore you can have control of all your workers even monitor them.
What do you dislike about the product?
I think is a great tool that can be use in many markets, so you should have a versión in LA languages.
What problems is the product solving and how is that benefiting you?
Have a sales line for my costumers. I can have different numbers for different campaings in order to have a mesure for the succed of them.
Recommendations to others considering the product:
If you are starting a new business and you want give the best service to your costumers, talkdesk is a great option.
Amesome experince
What do you like best about the product?
The option to overhear phone calls as well as the option to listen to live calls. Insight in the metrics, reporting, and dashboards are extremely useful.
What do you dislike about the product?
Not having an option to filter calls per agent at a certain date. At the moment you have to go back page by page so you can get to the call from that particular day you are looking for.
What problems is the product solving and how is that benefiting you?
Proving amazing partner/customer experience.
Recommendations to others considering the product:
Easy to use, clear metrics, highly recommend it
Excellent
What do you like best about the product?
There are a few things I really like. Being able to monitor calls is great especially when I hear someone having issues with a client, I can jump right in and listen on the call without the agent nor the client knowing. I also like that i can go back and listen to recorded calls. One of the features is the console tells me which agent answered the call so instead of simply looking for a time frame, I can filter by agent and see the calls taken.
What do you dislike about the product?
There really isn't much I dislike about TalkDesk. If I have to choose, I would say it is simply that you must have internet connection, but that's sort of a given considering it is a soft phone.
What problems is the product solving and how is that benefiting you?
In terms of business, we can troubleshoot and be on long calls with the client without any issues.
The most beneficial!
What do you like best about the product?
Talkdesk dates back all my calls and lets me organize them accordingly for when I want to listen or download them later. It is very easy to navigate as someone who hasn't had a job with computers for too long. I highly recommend.
What do you dislike about the product?
When I need to listen to a voicemail that has just come in the recording will not have any data in it. and I have to exit that tab and go back in to refresh the page. (pressing the refresh button doesn't usually fix the problem).
What problems is the product solving and how is that benefiting you?
Working in real estate, some great benefits are how organized the whole system is. Needing to gather extra info on past calls of mine or my co-workers is always helpful.
Recommendations to others considering the product:
If you want something that goes above and beyond your needs, definitely use Talkdesk.
TalkDesk Review
What do you like best about the product?
The best features I like in talkdesk would be the dashboard monitor. I love being able to see where the service level is live and how many calls have been taken during the day. It's really an intuitive feature!!!!
What do you dislike about the product?
I don't like not being able to see live CSAT feedback after the customer ends the call. It is a rewarding experience to be able to see when the customer rates you positively or negatively.
What problems is the product solving and how is that benefiting you?
Amounts of calls answered/dropped/abandoned/handled;
Recommendations to others considering the product:
Be sure to utilize the dashboard...
Excellent Software
What do you like best about the product?
The easiness of use and almost no time it takes to get used to the software
What do you dislike about the product?
So far I haven't had any issues with the software
What problems is the product solving and how is that benefiting you?
Working as part of a call center, this helped our agents get acclimated to their positions faster as it decreased coaching time due to the easiness and quickness it took for everyone to get accustomed to the software.
Recommendations to others considering the product:
I would highly recommend this software as it's simplicity makes it easy tom use and cut above the rest
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