Talkdesk
TalkdeskExternal reviews
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Good hard-phone alternative
What do you like best about the product?
does the job well enough, with easy to navigate web menu
What do you dislike about the product?
can be tricky at times, rings but no calls coming in
What problems is the product solving and how is that benefiting you?
none
Making everything just a little bit easier
What do you like best about the product?
Connecting a person's phone call to their person account with just one click saves a TON of time that i normally would have had to kill by making idle small talk while i searched their name. Now it's all straight to the point!
What do you dislike about the product?
Minor functionality issues that every application has, nothing particularly bad about TD whatsoever!
What problems is the product solving and how is that benefiting you?
Saves a ton of time, and it's great to be able to find recorded phone calls so quickly
My daily using of Talkdesk
What do you like best about the product?
changing the status, the country code search - the archives of calls
What do you dislike about the product?
the display - not friendly - a bit cold
What problems is the product solving and how is that benefiting you?
I can call fast-and put automatically the country code
Recommendations to others considering the product:
Good and efficient support tool
Great features, good recording but frequent technical issues and additional tasks formed thst seem
What do you like best about the product?
Live call feature and recording links for calls
What do you dislike about the product?
Frequently goes down and additional talkdesk tasks besides Salesforce's tasks that need to be dis positioned and closed
What problems is the product solving and how is that benefiting you?
I manage a team so helps me to give feedback on calls
Great Connectivity / Spotty Connection
What do you like best about the product?
I love how It connects to all important applications and softwares we use. It makes keeping notes, and issue tracking very simple, and readily available from anywhere.
What do you dislike about the product?
There have been latency issues with my personal usage. Delays in when I talk to customers response.
What problems is the product solving and how is that benefiting you?
Customer Service reach outs, and communications between different outlets of business. Brokers, and Orginizational communication to solve issues for buyers and sellers. I have realized it makes keeping track in our CRMs very easy.
Talkdesk feedback
What do you like best about the product?
It is user-friendly and easy to navigate. I also like how all phone calls are being recorded, in our work we need to document everything so if I missed any information or need to double-check on something I can always listen to my call. I also like how it integrates with our Zendesk tool - it is very convenient for us as once we document or complete our note via Talkdesk- it will integrate with our Zendesk.
What do you dislike about the product?
To be honest, nothing. Maybe just wait time/delay for the notes to be transferred to our Zendesk
What problems is the product solving and how is that benefiting you?
We provide support to our customer and when we're OOO Zendesk creates tickets for the voicemails being forwarded by Talkdesk which really helps us be prepared before contacting our customers
Recommendations to others considering the product:
Easy to use and navigate
Satified user of Talkdesk
What do you like best about the product?
Easy to onboard to new hires and from an admin standpoint appreciate that the software was easy to learn and manage
What do you dislike about the product?
When there is a delay in the line between client/prospect and our sales or support teams. Delays can occasionally exist and makes it harder to have a conversation that flows...
What problems is the product solving and how is that benefiting you?
We have sales and support staff in multiple offices and multiple locations/countries...Talkdesk allows us to level the playing and make sure prospects and clients receive the attention they need from whoever is available, regardless of location.
Customer Hero
What do you like best about the product?
I love that Talkdesk is so user friendly and it makes my day go by so smoothly!
What do you dislike about the product?
Nothing! I love Talkdesk! I use it everyday and it makes my workday go by with ease!
What problems is the product solving and how is that benefiting you?
Talkdesk helps me keep my work day organized and transitions between calls so easy!
Talkdesk Omni-Channel Sync for Salesforce is wonderful
What do you like best about the product?
The omni-channel sync feature has allowed us to implement chat while keeping our two support channels separated.
What do you dislike about the product?
There is nothing that I dislike at the moment. Setting up new users can be a little tricky having to do so in both Salesforce and Talkdesk
What problems is the product solving and how is that benefiting you?
CTI and Omni-Channel
Talkdesk
What do you like best about the product?
Coming from the customer success team, we use talkdesk on a daily basis. It serves as our main tool where we document customer interaction and use the soft phone to receive and make outbound calls. Talkdesk is very easy to use and for the past two years, I cannot even recall a time where Talkdesk is down. Awesome Job Talkdesk!!! :D
What do you dislike about the product?
Maybe the reporting side. If we can provide specific data to report then that would be very helpful.
What problems is the product solving and how is that benefiting you?
Almost all of the challenges our customers are experiencing we document it using talkdesk.
Recommendations to others considering the product:
It's a nice platform, very user-friendly and informational.
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