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Simple and easy to use
What do you like best about the product?
The integration with Salesforce is very seamless. Very efficient in terms of making things easier for the person who takes the call by allowing her/him to access all the callers data right before answering the call.
What do you dislike about the product?
Round robin functionality hasn't been working for us as we would like to. Talkdesk is still investigating why this doesn't for account.
What problems is the product solving and how is that benefiting you?
Our company's Tech Support, Sales, Billing and Scheduling departments use Talkdesk. The ability to related call records (Talkdesk Activities) with Cases, Opportunities, Leads, and Contacts objects in Salesforce is huge for us.
Recommendations to others considering the product:
Talkdesk is improving all their services and products and I think it is definitely an awesome telephony tool for any departments in your company.
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Great tool for sales team
What do you like best about the product?
Talkdesk makes it super easy to find recorded calls and to live monitor calls to use for ongoing sales training. You can also set up ring groups to streamline your inbound sales process. Purchasing new phone numbers, especially when you need a local number is really easy. Voicemail is easily accessible and emails/slack notifications for missed calls and voicemails are really simple to set up.
What do you dislike about the product?
I wish that there was an iOS app for talkdesk.
What problems is the product solving and how is that benefiting you?
We recently switched to sales pods, so talkdesk made it really easy to set up ring groups for each of the pods.
Super easy to use!
What do you like best about the product?
The fact that it's super simple and easy to use, and it takes a few minutes to learn how everything works, no need of training. I can keep track of my team's numbers, duration of calls, pull reports, etc. Also, the widget is seriously making our lives easier!
What do you dislike about the product?
One thing I've noticed lately, when I'm calling someone, they can't hear me well for the first few seconds. I thought it was my headphones/microphone at first, but the same thing happened with a new pair. Not a deal-breaker, just a bit annoying sometimes.
What problems is the product solving and how is that benefiting you?
Our company mostly uses Talkdesk for customer service, and considering the fact that we use it 24/7, you would think there would be problems - surprisingly it is working extraordinarily well! We can pull reports of the team, keep track of the time we need to solve a customer's issue, as well as see how many customers we have in queue.
Recommendations to others considering the product:
Any company whose main job is done through the phone should not hesitate to use this platform. Talkdesk is amazing for keeping track of your team's numbers, and helping your clients fast and easy!
Easy to use and very integrated
What do you like best about the product?
What I like the most are the following features : History of the calls, integration with our marketing automation tool (infusionsoft) and slack, click to call from our PSA (Autotask), possibility to monitor calls for training purposes
Pricing is fair and the platform is always available
Pricing is fair and the platform is always available
What do you dislike about the product?
It would be interesting for us to have the platform in our own language which is French
What problems is the product solving and how is that benefiting you?
More productivity and a better internal collaboration
The integration with our PSA makes our follow up calls more relevant
The integration with our PSA makes our follow up calls more relevant
Talkdesk
What do you like best about the product?
I really like the fact tat talk desk makes it easy.
What do you dislike about the product?
When it logs you off at a random in between calls.
What problems is the product solving and how is that benefiting you?
Taking calls and booking reservations
Super intuitive software
What do you like best about the product?
I have been using Talkdesk for about a year, but I have had contact center roles at other companies which used different software in the past. Talkdesk is by far the most intuitive contact center software I've used. The interface is easy to navigate, it integrates seamlessly with Zendesk, and I find that a lot of the time I can answer my own questions just by taking a moment to explore the settings and options. I can also easily monitor the productivity of my team, and rarely have complaints about call quality.
What do you dislike about the product?
Very occasionally there are issues where agents may get stuck in aftercall or away, and updating their status does not actually put them back in the call rotation. However it is nothing that re-starting doesn't typically fix.
What problems is the product solving and how is that benefiting you?
Talkdesk makes training and coaching my team really simple. Administrators can monitor real time stats/productivity, review call recordings with agents, and have them listen in to the calls of their teammates for experience.
Recommendations to others considering the product:
This is a very easy to use, quick to learn tool for users of all experience levels.
Greatest SaaS phone service you can get!
What do you like best about the product?
This software allows you to properly manage phones and back it up with tremendous reporting. I would heavily suggest using it, no matter the size of your organization.
What do you dislike about the product?
My only complain is the delayed releases but that comes with software.
What problems is the product solving and how is that benefiting you?
The ability to audit and maintain out inbound support. Once we have mobile, we will do the same thing with outbound sales!
Recommendations to others considering the product:
If you are vetting multiple software companies to replace your PBX, I highly suggest Talkdesk. CSMs and Sales will make sure you have what you need to be successful.
Excellent Tool
What do you like best about the product?
User friendly, simple and easy to use. Great for reporting and managing agents. It has been the easiest phone tool I've used.
What do you dislike about the product?
The Web mode phone should be displayed on all screens for easy access.
What problems is the product solving and how is that benefiting you?
Simple to identify Aux levels and agents not making a bad use out of them since the system detects who should be next to take a call.
Easy to use, fair bills, excellent customer service, some connectivity issues
What do you like best about the product?
I really like the extreme ease of use by itself or connected to the CRM software we use to organize our task.
And everyone in my team is impressed by the everlasting availability of the customer service, either if there is any issue or if we need help to set up something.
And everyone in my team is impressed by the everlasting availability of the customer service, either if there is any issue or if we need help to set up something.
What do you dislike about the product?
Some connectivity issue and delay on response during the calls, especially for MEAST countries and Russia and the no full availability of phone lines around the world (for some countries, we needed to use an external provider).
What problems is the product solving and how is that benefiting you?
More call efficiency at a lower price than other competitors
Simple and Smart
What do you like best about the product?
is simple, fast and synchronized with sales force
What do you dislike about the product?
sometimes the quality of the calls in not very high but i'm not sure if the problem come from talk desk
What problems is the product solving and how is that benefiting you?
we are calling our students
Recommendations to others considering the product:
Anything to recommend i'm very satisfied about this product.
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