Talkdesk
TalkdeskExternal reviews
2,499 reviews
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Easy to Implement
What do you like best about the product?
Talkdesk is simply easy to implement, integrate, and manage. Has platform partners to expand capabilities.
What do you dislike about the product?
Not necessarily TD's fault, but some international numbers are not available due to EU restrictions.
What problems is the product solving and how is that benefiting you?
Inbound corporate routing to internal depts/sales. MDR/AE call data/activity integrated to Salesforce. Click to Call list in Salesforce. Provides an easy step in maturity and capabilities for the business.
TalkDesk Review
What do you like best about the product?
Easy to use interface and great support.
What do you dislike about the product?
Not sure how to best optimize all the features,
What problems is the product solving and how is that benefiting you?
Occasional dropped calls.
Talkdesk Daily Usage
What do you like best about the product?
The Talkdesk software is very user friendly and integrates efficiently into every day work flow.
What do you dislike about the product?
As technology does, it breaks. On occasion, we have experience call outage or call drops.
What problems is the product solving and how is that benefiting you?
As mentioned, Talkdesk has created a streamlined process with a dialer to efficiently manage work flow.
Recommendations to others considering the product:
Aside from the ease of use and navigation, what really stands out when it comes to Talkdesk is the level of customer support. It is so important for companies to provide efficient and effective service, and Talkdesk does just that. Very rarely have we had to wait long to have any issues resolved.
Day to Day made easier
What do you like best about the product?
- The ability to no longer need a desk phone
- Ability to call a multitude of countries
- Great integration with Salesforce
- Call Logging
- Recordings
- Ability to call a multitude of countries
- Great integration with Salesforce
- Call Logging
- Recordings
What do you dislike about the product?
Every once in awhile there will be an interruption of service. Typically last anywhere between 30-60 minutes. Not incredibly long but always happens at the worst time.
What problems is the product solving and how is that benefiting you?
Being able to record the calls for training purposes is the biggest key we needed as a team. It allowed us to go back and listen to calls, make adjustments and master our sales techniques.
Talkdesk is Simple and Straightforward
What do you like best about the product?
i like how simple it is to use. it's not confusing and doesn't take any time to learn.
What do you dislike about the product?
i honestly cannot think of anything that I dislike.
What problems is the product solving and how is that benefiting you?
It is very easy for it to integrate with salesforce. it's easy to make calls and makes the process very easy.
Talk desk is fast and reliable!
What do you like best about the product?
I use Talk Desk for hundreds of calls daily and have found it to be a fast and reliable service for getting in touch with our customers and tracking past calls. We are easily able to search for callers and listen to previous calls quickly which is very important for Domio's customer service ratings.
What do you dislike about the product?
Occasionally, I will need to restart my call bar app if another agent answers a call very quickly.
What problems is the product solving and how is that benefiting you?
We are able to communicate with our guests during lock outs and semi emergency situations which provides comfort to our guests. We are also efficiently able to call back any missed calls immediately which our guests are always impressed by!
Easy to use
What do you like best about the product?
Talkdesk is easy to onboard for new staff members and functions smoothly
What do you dislike about the product?
No way to edit dispositions, bc our team works at a quick pace, they do occasionally not fill out these details. We would appreciate a way to edit these submissions
What problems is the product solving and how is that benefiting you?
Getting our clients fast answers while using our team members' time effectively
the best
What do you like best about the product?
really good tool to talk to my customers and avoid paying high prices when calling using a local simcard, I can call from whenever I am just by using Wifi and thats it
What do you dislike about the product?
nothing at all, it meets all that I need
What problems is the product solving and how is that benefiting you?
many problems, not paying high cost calls on calls
Recommendations to others considering the product:
go for it!
Good hard-phone alternative
What do you like best about the product?
does the job well enough, with easy to navigate web menu
What do you dislike about the product?
can be tricky at times, rings but no calls coming in
What problems is the product solving and how is that benefiting you?
none
Making everything just a little bit easier
What do you like best about the product?
Connecting a person's phone call to their person account with just one click saves a TON of time that i normally would have had to kill by making idle small talk while i searched their name. Now it's all straight to the point!
What do you dislike about the product?
Minor functionality issues that every application has, nothing particularly bad about TD whatsoever!
What problems is the product solving and how is that benefiting you?
Saves a ton of time, and it's great to be able to find recorded phone calls so quickly
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