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TalkDesk to us from 0 to 100 (real quick)
What do you like best about the product?
Very easy set-up and customization. Getting started with TalkDesk was a painless process with the help of a implementation specialist. Training for my support team was minimal as the interface is so lightweight. Connection with Zendesk was straightforward and allows us to capture key metrics in both systems. The best thing, is definitely the access admins have to fine-tune their TalkDesk instance as their business needs change (even in a moment to moment basis).
What do you dislike about the product?
I've hit very few roadblocks with TalkDesk. I would like to have an easier way to temporarily suspend our phone service, though this feature is easy enough to configure in the TalkdDesk interface via 'business hour' schedule.
What problems is the product solving and how is that benefiting you?
We came to TalkDesk from a pair of handset phones passed from one support agent to another, so TalkDesk has literally solved all of our phone issues. We find that 1/3 of our customer support request per week are via phone, so having a system that can queue call, allow for callbacks, etc. with a diverse team of agents working on-site or remote is key.
Recommendations to others considering the product:
Use an implementation specialist.
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A simple, detailed, user friendly way to monitor one's time.
What do you like best about the product?
Talkdesk has a layout that is very user friendly. It allows for an easy flow between monitoring stats and assessing call volume. This makes for easy monitoring of associates and performance as a whole at a glance..
What do you dislike about the product?
There is only one thing that I would say I dislike about Talkdesk. The callbar does not have a timer for how long an associate has been in a status. Adding a timer to the callbar, I feel, would increase performance because one's time in a status can be clearly seen.
What problems is the product solving and how is that benefiting you?
Talkdesk has made monitoring other associates time far easier! Due to the easy flow of Talkdesk, you feel like you can monitor numerous different things in one location. As well as giving you a simple, yet detailed, depiction of the current situation.
Recommendations to others considering the product:
Simple, detailed, user friendly way to monitor associates time and for assessing call volume.
Awesome!
What do you like best about the product?
Talk Desk is easy to use and intigrates nicely with our systems
What do you dislike about the product?
Nothing at all, it was all good and as I expected.
What problems is the product solving and how is that benefiting you?
We are able to call more people, be faster and are more efficient with TalkDest.
Great platform
What do you like best about the product?
Consistent and simple, always works. Have really enjoyed it
What do you dislike about the product?
The ring noise can sometimes be a bit unpleasant
What problems is the product solving and how is that benefiting you?
Call quality issues
Good but not reliable
What do you like best about the product?
the part of Talkdesk that i Like the best is how easy it is to use
What do you dislike about the product?
Sometimes the calls drop or its hard for the person on the other end to hear me
What problems is the product solving and how is that benefiting you?
Outward bound selling
Recommendations to others considering the product:
It is very easy to use
Great Customer Service Capabilities!
What do you like best about the product?
Intuitive caller ID, auto ticket creation in our ticketing system (Zendesk), Intuitive call routing (giving the customer to the last agent they talked if calling in again), good Admin access and visibility. Transferring calls is easy, too! The ease of use in a fast-paced customer service environment is massively helpful.
What do you dislike about the product?
Semi-frequent errors with settings not saving after the computer is restarted or headset is unplugged. Occasionally it will need to be restarted, but most applications encounter that same error.
What problems is the product solving and how is that benefiting you?
We use talkdesk alongside zendesk to provide (fantastic) customer service. Talkdesk certainly helps by automatically pulling up customer information and creating tickets in Zendesk. The ability for agents to transfer calls between each other and to management is certainly appreciated in our office.
Recommendations to others considering the product:
I'd love to see the sound settings actually save when the computer it's running on restarts. Sometimes it does, some times it does not. Call quality can sometimes drop but of course there are many factors that go into that. Occasionally when trying to pause recording, the TD client will crash and end the call.
Talk desk is alright
What do you like best about the product?
I like that it is just an app on your computer
What do you dislike about the product?
It has BAD connection issues, half the time the customer cannot hear me or vice versa. they end up having to call several different times to talk to someone because of this
What problems is the product solving and how is that benefiting you?
All business problems I solve with Talkdesk because we are only allowed to use talk desk
Talk Desk Review
What do you like best about the product?
Super easy to use, easy to connect and chnage staus.
What do you dislike about the product?
Has bad connection, disconnects. Takes me out of after call work.
What problems is the product solving and how is that benefiting you?
It divides up the calls well between agents
Great product
What do you like best about the product?
It is very simple and convenient product
What do you dislike about the product?
I don't think there is a downside for the product
What problems is the product solving and how is that benefiting you?
It helps me to connect with my client in a simple and convenient manner
Plain and Simple
What do you like best about the product?
No extensive setups required, easy installation and User Interface.
What do you dislike about the product?
I do not dislike it but I could have appreciated to be able to look at the call logs on the Desktop App
What problems is the product solving and how is that benefiting you?
The simple setup and user interface make it easy for us to get an employee started with ease
Recommendations to others considering the product:
If you do not need any extensive setups, go for TalkDesk, easy to setup and get started with
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