Talkdesk
TalkdeskExternal reviews
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AWESOME EASY TO USE TOOL!
What do you like best about the product?
Talkdesk allows us to make the connection with our customers a seamless experience. With all the tools you need in front of you, it makes my job a lot easier.
What do you dislike about the product?
Not very many dislikes with Talkdesk. More training videos would be nice.
What problems is the product solving and how is that benefiting you?
Being able to see and review call analytics has solved many problems and it also helps us in analyzing where and when our attention needs to be on calls.
Review
What do you like best about the product?
I absolutely love the integrations Talkdesk has with most CRM software. Plus, it allows me to work from wherever I am instead of being locked in an office every day.
What do you dislike about the product?
You guys should really ponder on integrating with other CRM that you currently don't work with - like Agile CRM, for an instance.
What problems is the product solving and how is that benefiting you?
As a business developer / salesperson, using Talkdesk is 80% of my daily work. I wouldn't be able to do it without this amazing piece of software.
A must have for every office!
What do you like best about the product?
TalkDesk drastically reduces my workload by consolidating my tasks through their software. It is a seamless transition when placing a call and recording my notes. I love how interconnected everything is.
What do you dislike about the product?
I had some call quality issues for a second there, but TalkDesk was great about getting the problems solved as soon as I made them aware of what was happening. They even came into my office one day to assess the problems first hand. Great customer service, I could tell they are very invested in their product.
What problems is the product solving and how is that benefiting you?
Having the ability to call straight from my desktop increases efficiency and is incredibly convenient. I love that I can place my notes in one place after my call and I know it will trace back to Salesforce.
Recommendations to others considering the product:
I would definitely recommend it. Great product, and get customer service. I can't imagine not using it in my day to day.
Full Featured Contact Center with a focus on Simplicity
What do you like best about the product?
Has all the features that a modern contact center might need -- we rarely find ourselves needing a feature that doesn't already exist. New feature development comes at a steady pace.
What do you dislike about the product?
The pricing structure makes it quite a bit more expensive as compared to other, newer entrants to the space, such as AWS Connect. However, these other solutions either lack as many features or are quite a bit more complex to operate.
What problems is the product solving and how is that benefiting you?
Hosted customer-facing contact center (phone support).
Typically works well as needed
What do you like best about the product?
I like the reporting aspect. Being able to pull reports is very helpful.
What do you dislike about the product?
Call quality issues which can be a pain point for customers and agents
What problems is the product solving and how is that benefiting you?
Scaling our department and using a tool that has reasonable trouble shooting.
Good product, but separate data analytics from rest of our CRM tools
What do you like best about the product?
I really liked that Talkdesk has robust data exports. The support was really quite good in comparison to other vendors we've worked with, i.e. communicative, a single, consistent point of contact, able to provide tailored advice per our unique account setup and business needs. The support was probably the single thing I liked most about Talkdesk.
What do you dislike about the product?
I think it was fairly ridiculous how much extra they charge to access your own data via API (this is not included), and the UI for setting up your phone tree is not exactly intuitive. The fact that our data was not easily integrated with Zendesk to give us a wholistic picture of what was going on was our biggest reason for leaving Talkdesk.
What problems is the product solving and how is that benefiting you?
We were solving for basic telephony needs that would pop a Zendesk ticket for tracking purposes. I WISH we had realized the benefit of being able to access all our data in one place, but this was not the case.
Recommendations to others considering the product:
Consider it in the context of what other CRM and communication tools you're using and how you want to be able to report on all of those communications with your users.
Best in space bar none
What do you like best about the product?
The best parts of Talkdesk: Easy integration, robust reporting, and GREAT CUSTOMER SUPPORT.
What do you dislike about the product?
Using ring groups is hampered somewhat because only admins can assign and un-assign agents from them. However, they are addressing this.
What problems is the product solving and how is that benefiting you?
Talkdesk saved us from being forced to use other inferior products. I use Talkdesk reporting and can easily tell whether or not my team is succeeding.
Recommendations to others considering the product:
You have nothing to lose by trying Talkdesk. Their account management and customer support is fast and accurate and attentive each and every time.
Easy to use and reliable.
What do you like best about the product?
It doesn't crash and easy to use., pretty fast too.
What do you dislike about the product?
Interface, maybe a smaller layout or a dark mode.
What problems is the product solving and how is that benefiting you?
It is easy to respond to calls and change the availability status.
Recommendations to others considering the product:
It's a great tool, pretty reliable and fast, the interface is clean and easy to understand.
TalkDesk Review
What do you like best about the product?
I think Talkdesk is very helpful logging and recording calls. It provides and collects very useful data. You are able to log and monitor issues with your calls. TalkDesk also has many functions that make life easier. I am pleased with the results of using Talkdesk.
What do you dislike about the product?
Sometimes TalkDesk has technical glitches, as does most anything now-a-days. This is obviously not 100% unavoidable. Apart from that, there is not much that I do not like about TalkDesk. Talkdesk support has always been timely in their responses and has a quick resoluition when things go wrong. For this reason I would reccomend talkdesk to other users.
What problems is the product solving and how is that benefiting you?
We are helping customers by using Talkdesk. Because talkdesk is so versatile and easy to use, cusotmers do not have to deal with as many inconcienvese. With Talkdesk, you can hold calls, transfer, ring to other lines along with the many other benefits. The benefits are exponential.
Talkdesk is Great for Business Communications
What do you like best about the product?
I find Talkdesk to be easy to use I like the way I can conference in calls and transfer calls.
What do you dislike about the product?
Keeping up with the updates, random call drops
What problems is the product solving and how is that benefiting you?
More clients are able to call in and get assistance because we have a team using Talkdesk
Recommendations to others considering the product:
It is a great tool for companies to use in serving their clients
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