Talkdesk
TalkdeskExternal reviews
2,471 reviews
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Ease of Integration, Ease of Use, user friendly, easy to navigate
What do you like best about the product?
Talkdesk is a very efficient tool for calls, pops up each time you get a call. Easy to understand and good for call center beginers.
What do you dislike about the product?
It sometimes takes too long to load, freezes interminnetely
What problems is the product solving and how is that benefiting you?
Solves all the interminnetly freeze up
Talks desk is easy to use, efficient and user-friendly
What do you like best about the product?
I like that I can view my performance score and how I have been marked regarding call quality and profile verification. Also, I'm able to read feedback and fix where I need to fix on my calls to improve my call quality score
What do you dislike about the product?
Sometimes it can freeze and have some technical issues
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What problems is the product solving and how is that benefiting you?
Quality scores and coaching. talk desk notifies you once your call is marked and the call quality assurer can write feedback based on your call and note down errors to fix and areas of development, that way you will know what you need to do on calls to provide the best customer service.
Talkdesk makes our life easier as agents.
What do you like best about the product?
The fact that it gives us access to aux our current status we don't have to request from anyone.
What do you dislike about the product?
When there is an internet issue the Talkdesk takes us to missed rejected without the call ringing which affects SLA.
What problems is the product solving and how is that benefiting you?
It makes things easier in our lives at the workplace because the you can be able to aux to the current status as an agent and the TL be able to change the status for you maybe if you exceeding admin they can change you to available.
Quick and efficient.
What do you like best about the product?
Easy to use, we are able to consult each other. Customers can hear us clearly and it is time efficient. It has a lot of features which make it easy for us to use.
What do you dislike about the product?
The new update doesn't have the live option.We are unable to see the live and unable to check our working progress which slows down the efforts.
What problems is the product solving and how is that benefiting you?
Connection issues... It's beneficial because we won't be experiencing connectivity issues and will speed up the process of answering calls.
TalkDesk is exceptionally user-friendly!
What do you like best about the product?
TalkDesk is a very reliable and user-friendly platform! I use this applicaiton everyday for my position. The interface is very clean and intuitive - it's super easy to navigate and I enjoy that it offers customizable features. The integration and implementation of Talkdesk into our call center was seamless.
I have been using this application for a few years now, and I can attest to its reliability. We encounter large volumes and Talkdesk handles it with ease. Whenever a technical issue is reported, it is resolved with efficiency. I 'm pleased that our company has chosen this application!
I have been using this application for a few years now, and I can attest to its reliability. We encounter large volumes and Talkdesk handles it with ease. Whenever a technical issue is reported, it is resolved with efficiency. I 'm pleased that our company has chosen this application!
What do you dislike about the product?
I feel as though I am updating Talkdesk quite frequently which can disrupt my workflow (which is barely a complaint!).
What problems is the product solving and how is that benefiting you?
Talkdesk solves key problems in our call center by improving our call handling, offering real-time analytics, and integrating seamlessly with our CRM. It enhances collaboration and supports remote work, making our jobs easier and helping us deliver better customer service!
Talkdesk review from a Customer Service Representative
What do you like best about the product?
With Talkdesk my favourite parts are the new AI generator that helps make my calls more efficient. I also like all the transfer options it provides as well as multiple dashboards I can create. As a customer support representative, I do like how Taskdesk provides us a few seconds before each call before picking it up. This helps us feel supported by the software and ready to talk those calls. It is also very useful how it then automatically picks it up for us.
What do you dislike about the product?
I do not like how slow it is on the activities option for me to find past phone numbers. I also do not like how sometimes the AI generator does not come up with anything.
What problems is the product solving and how is that benefiting you?
Talkdesk helps me become very efficient with my job by providing me the AI generator option as well as tracking my conservations with their text option. This allows me to reread my phone calls and double check any spelling confusion or lost information I may have missed in my own personal notes.
Efficient and Lightweight
What do you like best about the product?
Talkdesk doesn't overcomplicate the phone agent experience, calls a breeze even when dealing with high volumes. Supporting customers is easy with the ability to integrate CRM data and natively being able to review past phone calls. We switched from an older system to Talkdesk and it was easy to hit the ground running with minimal support from our implemenation team. The modular dashboards are fantastic and simple to configure.
What do you dislike about the product?
Our teams have had issues with maintaining connection to their headsets, but basic troubleshooting usually resolves the issue. A few outages/bugs have occurred that disrupted our workday, however they normally don't last any more than a few hours.
What problems is the product solving and how is that benefiting you?
Talkdesk's integrated CRM capabilities cut down interaction time by providing key information at the top of a call, making it easier and faster to help our customers. It's a great benefit to have both an in-browser option and a desktop app!
Review of TalkDesk
What do you like best about the product?
- user friendly, straightforward
- excellent capabilities
- integrated seamlessly with Salesforce
- overall very reliable
- excellent capabilities
- integrated seamlessly with Salesforce
- overall very reliable
What do you dislike about the product?
- audio call recording quality was not great
- certain features can only be changed by contacting TalkDesk directly
- technical support wasn't easily accessible
- certain features can only be changed by contacting TalkDesk directly
- technical support wasn't easily accessible
What problems is the product solving and how is that benefiting you?
I used Talkdesk while working as a Customer Support phone agent. It saved me time and increased efficiency in my role by making call taking and transfers seamless. The customizable dashboard was also very helpful.
talk desk it helps to improve interactions with their users through access to call center.
What do you like best about the product?
talk desk is most helpful when talking to the seller and is also easy to use since every status is straightforward when auxin
What do you dislike about the product?
I dislike that at times it loses connection and is unable to hear the seller or you can hear them but when giving a response they are unable to hear you on the other side
What problems is the product solving and how is that benefiting you?
talk desk solves problems by providing contact solutions, it helps the company to improve interactions with the users. By offering a better experience, personalized interaction and improving customers experiences
Easy and simple navigation
What do you like best about the product?
It record calls, easy to use, display the seller information which makes it to find profiles, I can change status(aux) eg:lunch, breaks, meetings, training,coaching
What do you dislike about the product?
it does not record emmediately on calls it takes few seconds before recording. When transferring we unable to have the seller and the consultant on the line same time
What problems is the product solving and how is that benefiting you?
It makes it easy for me to control when answering calls since it does not automatically answer for you, it makes it easy for me to control my incoming calls.
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