Talkdesk
TalkdeskExternal reviews
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A Fluid Experience Overall
What do you like best about the product?
The entire application itself is very user friendly and easy to use. I don't think I have had many negative experiences with the application itself because it works every time I need it to. The interface is very stylish and makes the information available very presentable and easy to access. The metrics are easy to read and are presented in a stylish layout.
What do you dislike about the product?
Since it's been such a streamlined experience I really don't have any negative things to say about TalkDesk. Occasionally it may take a little longer than usual to load up but that's nothing a quick click to the refresh button can't solve.
What problems is the product solving and how is that benefiting you?
Sometimes it runs into some technical errors but all you have to do is force close the application and once it starts back up it's as good as new. I will say that having an app extension makes it very convenient to use while working. It reduced the amount of tabs I have to keep open and makes working that much easier. If we run into any major technical issues, the support line is fairly quick with its response time and we can generally get it back up and running within the hour.
Recommendations to others considering the product:
TalkDesk has its moments where it will get glitchy. Be patient with it, all you have to do is restart the app and everything works out just fine.
Talkdesk Review for SpotHero
What do you like best about the product?
helps answer our calls in a timely manner to help our customers
What do you dislike about the product?
there are some points where it is fetching data and it takes a minute to answer a call
What problems is the product solving and how is that benefiting you?
helps take care of our customers, helps makes answer calls simple and effective.
Easy & Efficient
What do you like best about the product?
The sound quality is really good and the interface is easy to use
What do you dislike about the product?
The method by which calls are exported can be messy
What problems is the product solving and how is that benefiting you?
Easier to make multiple calls and keep track of calls
Great tool so far!
What do you like best about the product?
Being able to go back and listen to calls taken by the agents.
What do you dislike about the product?
At this time, I have not had an issue with TalkDesk
What problems is the product solving and how is that benefiting you?
Confirming said information on calls.
TalkDesk Review
What do you like best about the product?
I love how easy it is to see what my agents are doing and to pull daily and monthly stats
What do you dislike about the product?
I wish there was more reports I could pull or that I could break down the reports a little more
What problems is the product solving and how is that benefiting you?
We have been able to lower our after call work and also to speed up our average speed of answer. Both of thees have allowed up to provide quicker service for our clients
Recommendations to others considering the product:
I think TalkDesk is great. They is a lot of great information you can gather from it. We have been able to improve our call time which in turn has allowed us to increase the number of call we talk and that allows us to increase our revenue.
best contact center software
What do you like best about the product?
I could easily manage all my calls with helpful contact info. The option with integration to CRM software is one of the best features that saves enormous amounts of time and work.
What do you dislike about the product?
There's not much to dislike. It just sometimes lags when receiving a call
What problems is the product solving and how is that benefiting you?
I'm managing three customer lines and transferring these calls between departments, and using it along with a CRM software with integration between the two software that saves a lot of time and effort.
Recommendations to others considering the product:
It is a handy product even within small organizations. It helps you to keep tracking and manage all the calls, and the integration with other software products is excellent.
Good SF Integration with Responsive Customer service
What do you like best about the product?
Good SF Integration with Responsive Customer service
What do you dislike about the product?
nothing in particular. Licence management between the tool and Salesforce.
What problems is the product solving and how is that benefiting you?
Complete integration with our CRM (Service cloud) + Analytics
TalkDesk - Not The Best In Connections
What do you like best about the product?
I like that it is easy to use and input numbers to call people, but to be honest, that's about the best part of this software overall.
What do you dislike about the product?
I dislike that my calls consistently get dropped no matter how strong my internet is. Who knows who's fault it is, but it is very hard to talk to people using this app because I cannot guarantee that the call will drop or not.
What problems is the product solving and how is that benefiting you?
I am solving the problem of not having to use my cell phone to call clients who I do not want to know my personal phone or cell phone number.
Highly useful for our daily routine
What do you like best about the product?
Talkdesk is great! Very useful for contacting clients and communications.
What do you dislike about the product?
Occasionally the sound distorts on incoming calls. Not sure if this is due to lack of connection or if it's more of a hardware issue. Also, sometimes when I call out the outbound call does not ring, the audio is completely missing until the call connects.
What problems is the product solving and how is that benefiting you?
I typically restart the callbar if I have any major issues. Ultimately, I feel like it may be a connectivity issue.
Recommendations to others considering the product:
Definitely worth a try. It's the best experience with any similar programs in my career.
Solid product, but lots of reporting challenges
What do you like best about the product?
Talkdesk Live Monitoring is pretty effective. Also, Talkdesk has had minimal downtime since we've been a customer (over the past few years). The Salesforce integration is also reasonably reliable.
What do you dislike about the product?
Talkdesk is unable to easily answer some fundamental queries, including:
What is my customer satisfaction per call? Talkdesk only supports a beta for SMS texts asking CSAT surveys, but not one for landlines (which are still the norm in most corporate settings)
What is my pickup percentage during business hours only?
When I have a missed call, which agent was rung and missed the call?
Which of my agents clocked in/clocked out on time?
What is my average hold time over time?
We really need more granular reporting. We have to run most of our reports in Salesforce instead.
There's also some simple functionality that's missing, like a phonebook in the Talkdesk Callbar.
Also, we have a lot of agents reporting bugs in the Callbar. We use the Callbar, but it's not very useful, comprehensive, or user-friendly.
What is my customer satisfaction per call? Talkdesk only supports a beta for SMS texts asking CSAT surveys, but not one for landlines (which are still the norm in most corporate settings)
What is my pickup percentage during business hours only?
When I have a missed call, which agent was rung and missed the call?
Which of my agents clocked in/clocked out on time?
What is my average hold time over time?
We really need more granular reporting. We have to run most of our reports in Salesforce instead.
There's also some simple functionality that's missing, like a phonebook in the Talkdesk Callbar.
Also, we have a lot of agents reporting bugs in the Callbar. We use the Callbar, but it's not very useful, comprehensive, or user-friendly.
What problems is the product solving and how is that benefiting you?
Talkdesk is a solution for our inbound and outbound phone calls. It is our contact center infrastructure for our customer success organization.
Recommendations to others considering the product:
Thoroughly evaluate your reporting needs before buying.
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