Reviews from AWS Marketplace
0 AWS reviews
-
5 star0
-
4 star0
-
3 star0
-
2 star0
-
1 star0
External reviews
External reviews are not included in the AWS star rating for the product.
TalkDesk is the best
What do you like best about the product?
I love how easy it to create and understand exactly what is happening on the sales floor. We're able to track everything much clearer and have a better overall understanding of our KPI's and metrics. I would highly recommend TalkDesk.
What do you dislike about the product?
I wish the mobile version was overall revamp. It can extremely difficult to get the information that I want when Im just using my mobile device. I think TD needs to create an app to help their users have a more streamlined experience.
What problems is the product solving and how is that benefiting you?
Being able to see everything
- Leave a Comment |
- Mark review as helpful
Talkdesk optimizes workflow and efficiency
What do you like best about the product?
Talkdesk is very easy to use and allows me to track metrics easily.
What do you dislike about the product?
There is nothing that I dislike about Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk allows me to optimize efficiency and get through calls quickly.
Nice app, nice design, easy to use, good quality of sound.
What do you like best about the product?
I like the device compatibility, and consistent connection once sustained
Easy to Install Innovative product Good integrations with Salesforce Responsive customer service
Ability to add numbers from various countries Visual IVR builder
Decent audio quality
Lots of features
Easy to Install Innovative product Good integrations with Salesforce Responsive customer service
Ability to add numbers from various countries Visual IVR builder
Decent audio quality
Lots of features
What do you dislike about the product?
Call quality issues are difficult to diagnose.
Like with any software, there have been some glitches but they are corrected quickly.
Sometimes, but rarely, the connection is bad. In these cases, I can redial and that usually fixes it.
Like with any software, there have been some glitches but they are corrected quickly.
Sometimes, but rarely, the connection is bad. In these cases, I can redial and that usually fixes it.
What problems is the product solving and how is that benefiting you?
The product is fairly robust and there are releases fairly often for improvements, minimal downtime and a nice UI/interface.
Love TalkDesk!
What do you like best about the product?
Easy to have extension into SF so you can easily just click on a number and it dials
What do you dislike about the product?
would love if it was easier to automatically log calls in SF. We've had trouble w that integration
What problems is the product solving and how is that benefiting you?
efficiency for the sales and customer service teams when calling. 1 click dial is the best!
Great Experience
What do you like best about the product?
Talkdesk is really easy to use. Haven't had any negative experiences with it. Most other systems users would see dropped calls, the system itself freezing and barely audible audio
What do you dislike about the product?
In all honesty, there aren't any downsides to talkdesk that I have come acrossed
What problems is the product solving and how is that benefiting you?
I use Talkdesk on a daily basis to communicate with our clients, and it makes it so easy to point and click and answer calls, but on top of that the program itself houses and communicates with our notation system saving time and energy that can be focused on our clients
Recommendations to others considering the product:
You won't be disappointed at all!
Excellent reporting detail
What do you like best about the product?
The ability to monitor and report very closely on the help desk agents .
What do you dislike about the product?
Not much. When we have issues or questions their support team is quick and very helpful to find a solution
What problems is the product solving and how is that benefiting you?
Consolidating all our phone numbers and ring groups in a manageable format.
Talkdesk is easy to use
What do you like best about the product?
It has a simple layout and anyone can learn to use it.
What do you dislike about the product?
sometimes the fetching data is annoying.
What problems is the product solving and how is that benefiting you?
We can take our calls and help our customers. easier than a hard phone
Recommendations to others considering the product:
It's a good product and easy to use.
Good tool
What do you like best about the product?
it has every feature that is required to do my job right
What do you dislike about the product?
My company uses Zoom, but I cannot mute myself in zoom and answer the talkdesk call. I must exit the zoom meeting to take the call and rejoin later.
What problems is the product solving and how is that benefiting you?
With the talkdesk, I can easily manage my work in Salesforce case.
Recommendations to others considering the product:
If you're using Salesforce, this is the best call provider. Their global support is amazing
Best phone system we ever used
What do you like best about the product?
Reliable, we virtually had 0 downtime in 3 years. Impressive array of out of box metrics! Sound quality is impressive too.
What do you dislike about the product?
Support at times can be sluggish, especially on changing multiple numbers/agents at once.
What problems is the product solving and how is that benefiting you?
Talkdesk serves as our main contact center infrastructure. It allows to maintain, improve and expand all our workflows.
My Talkdesk
What do you like best about the product?
It works well most of the time the mute and hold buttons really come in handy
What do you dislike about the product?
Sometimes it crashes and I’m no longer able to hear when a call has ended
What problems is the product solving and how is that benefiting you?
Quickly answer calls for fast response and resolution times
showing 1,801 - 1,810