Talkdesk
TalkdeskExternal reviews
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Talkdesk Review
What do you like best about the product?
Talkdesk is easy to use as there are bright distinctive colors and characters to differentiate different tasks
What do you dislike about the product?
Calls frequently drop, call back request feature is heavily flawed, numerous outages and phone calls made to their client support line
What problems is the product solving and how is that benefiting you?
Payments for real estate, rental and property fees. Talkdesk provides easy transfers between property management companies and Clickpay.
Recommendations to others considering the product:
The client support is very helpful and easy to you use widget mode
Good overall software for calls and analysis
What do you like best about the product?
Talkdesk is simple to use and easy to train staff on. Easy ability to transfer calls between groups is great. Good analysis of daily, weekly calls including durations, avg wait times etc.
What do you dislike about the product?
Monitoring of calls is bulky, having to download the list of calls could be better designed. Searching for individual calls could also be better worked.
What problems is the product solving and how is that benefiting you?
Ability to monitor and analyse calls data enables us to see the impact of small changes across the week and better plan.
Great Product
What do you like best about the product?
I like that the application is easy to use. It is available anywhere you have your computer. I take my laptop with me so I can always use a company phone instead of having to use my own phone. I also like the ability to be able to use the call bar or login directly and use the web browser.
What do you dislike about the product?
If I had to say one thing I dislike is that I have to login to the portal every day. In reality that isn't a big deal to me , however. talkdesk is efficient and very effective for my every day use.
What problems is the product solving and how is that benefiting you?
I am a team lead and often need to go back and review previous client calls. WIth talkdesk this is easy to do. Aside from that, i can simply share the link to the recorded call with one of our managers/.supervisors so they can listen to the same call as well.
Finding the agent who took the call is easy and I can create a filter when needed.
Finding the agent who took the call is easy and I can create a filter when needed.
It just works
What do you like best about the product?
It integrates with Salesforce which makes it easy to pull up caller's information before I even answer. It is also easy to track which other agents are currently on calls, and how many agents we have available.
What do you dislike about the product?
Sometimes the lag can be bad, but I'm sure that comes with all voips. This is often fixed by a quick restart of the Talkdesk callbar, or by restarting my computer.
What problems is the product solving and how is that benefiting you?
Again being able to quickly pull up a contact's information in Salesforce makes doing my job infinitely easier.
Talkdesk has made working remotely so much easier!
What do you like best about the product?
Being able to connect anywhere I have internet connection.
What do you dislike about the product?
It does not always log calls that were made.
What problems is the product solving and how is that benefiting you?
Less dropped calls.
Great Product!
What do you like best about the product?
TalkDesk has such an enjoyable interface that makes it so easy to use.
What do you dislike about the product?
There aren't many things to dislike about the platform - it's very user friendly.
What problems is the product solving and how is that benefiting you?
TalkDesk allows me to communicate with candidates easily without having to disclose my personal phone number.
Recommendations to others considering the product:
Utilize their support whenever you have questions - they're great.
Have been using talkdesk and it is amazing.
What do you like best about the product?
The thing I like best in talk desk is we can connect to people, organizations, business partners anywhere in the world within seconds. We can effectively use it and can check the time date and how many calls we did and can keep check and record of it.
What do you dislike about the product?
I like everything about talkdesk the one thing which I dislike is we cannot get to know which are the agents who rejected the calls on talkdesk or sometimes the call record and the talkdesk status is not the same for the agent sometimes on agent talkdesk its different and on team lead talkdesk is different.
What problems is the product solving and how is that benefiting you?
We can monitor analyze the quality of the agent's calls which they make it to the organisations, business partners. The major problem which got solved is connecting worldwide within seconds and keep a track and record of the calls being made.
Very dependable uptime, and custom reports have improved significantly.
What do you like best about the product?
The ease of setup and use is attractive. Responsiveness of the support team exceeds expectations.
What do you dislike about the product?
If there were more customizable dashboard widgets in the Live tab, that would be great.
What problems is the product solving and how is that benefiting you?
Integrating with Zendesk is a priority, and we are seeking to achieve this in early 2020.
Talkdesk Review
What do you like best about the product?
The tool itself is easy to use and navigate.
What do you dislike about the product?
I have experienced a few "outages" where calls are dropped but the customer support team is quick to fix.
What problems is the product solving and how is that benefiting you?
Makes my phone-based job and workflow a breeze.
Recommendations to others considering the product:
A simple product with a great payoff. All technology experiences some level of issues which is the reason why the level of customer support must be great.
Overall good software, but not perfect.
What do you like best about the product?
Being able to record every call is super helpful with training new hires and when speaking to clients (if you forget something you can always go back and listen). Plus, it's also incredibly beneficial to have our entire company's phone system completely online. Since we're a tech start-up, we can often find ourselves taking work home with us. In addition, we have a good portion of our client base located around the world, namely Australia, Europe, and South Africa. Being able to speak to these clients from home and not have to use our personal phones is definitely a game-changer. Overall, it's nice having everything in one central place with a very user-friendly dashboard.
What do you dislike about the product?
We've been having issues with calls coming in but none of the lines are ringing. We don't see the calls until after the client has hung up. The price is also a little steep, but we find that (as long as everything is working properly) it's well worth the cost.
What problems is the product solving and how is that benefiting you?
I mentioned the main issue we've had with Talkdesk in my previous response, but we've had issues with phone calls not being picked up because no one's display is showing a call coming through. We benefit by having our entire organization on the same platform and by having the ability to playback calls. We see a lot of value in those features.
Recommendations to others considering the product:
Keep a close eye on which lines/numbers are working and which ones aren't.
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