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TalkDesk Review
What do you like best about the product?
The obvious best feature for us was the integration with Desk.com which we had being using as our CRM for over a year. Switching from another 3rd party VOIP system to Talkdesk was seamless and getting our agent up to speed with new system took just a few hours.
What do you dislike about the product?
At random times the call would disconnect. Not sure if it was on our side or with Talkdesk but this seemed to be a common complaint online. The call quality was not the best but it was good enough to meet our needs for our Support Team.
What problems is the product solving and how is that benefiting you?
Using Talkdesk with Desk.com brought full circle, our ability to track metrics within our CS team. The reporting is adequate and provided an in-depth analysis of what our agents could only previously summarize in weekly written reports.
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Easy to use, streamlined process
What do you like best about the product?
The usability and the look of it. It's simple and sleek
What do you dislike about the product?
It can be a little buggy at times. Nothing too concerning
What problems is the product solving and how is that benefiting you?
customer service
Easy call center solution
What do you like best about the product?
The dashboard is easy to customize for your company's needs. There are multiple modules available, which I particularly enjoy, but nothing gets too overwhelming.
What do you dislike about the product?
Similar to most teleconferencing solutions, needing to setup your audio sources is always a pain, but this is not a problem unique to Talkdesk.
What problems is the product solving and how is that benefiting you?
The need to field phone calls on a mass scale (ie. for a call center).
Recommendations to others considering the product:
This seems like one of the more intuitive solutions for a call center environment.
Talkdesk for an Admin
What do you like best about the product?
Ease to setup IVRs and automated dashboards are amazing. I am also a fan of how intuitive the tool is for new users to become acclimated. The call bar extension is also great as it keeps inbound calls front and center for our reps
What do you dislike about the product?
At times there can be issues with small admin things. For example only talkdesk support can change an agents email login
What problems is the product solving and how is that benefiting you?
Call routing and reporting on inbound and outbound calls and historical volume
Efficient and intuitive but often small technical issues that could be resolved
What do you like best about the product?
How simple it is. I find even not using it before it was easy to get acclimated to.
What do you dislike about the product?
Having a conference call with two other people is not intuitive and neither is closing when technical errors arise.
What problems is the product solving and how is that benefiting you?
We work off a queue so I find it is beneficial to have hands on control of our status. It makes for a much easier work flow and being able to hold off on the next call manually is great.
Functional application with great features.
What do you like best about the product?
I like how you can swap between phone numbers easily for calling different markets. How you can transfer and see who is available. Also, how it works pretty well even over a mobile hotspot connection.
What do you dislike about the product?
I dislike that it does occasionally need to be reset but that's only like once a day.
What problems is the product solving and how is that benefiting you?
We're solving the problem of keeping track of call stats. It integrates seamlessly with Salesforce to keep count of call times, away times etc.
Talkdesk Review
What do you like best about the product?
I like that Talkdesk is straightforward and easy to use.
What do you dislike about the product?
There isn't anything I particularly dislike. I would say connecting a three way call isn't super intuitive--- although it makes complete sense once you know how to do it.
What problems is the product solving and how is that benefiting you?
easy to transfer calls!
Amazing
What do you like best about the product?
I like that talkdesk is very seamlessly integrated with my CRM. It helps my sales team spend more time on the phones and talking to clients rather than waiting for the call to connect.
What do you dislike about the product?
Sometimes talkdesk will present a staticky call, which in return then drops out. All you have to do in order to fix this is just reset the system and it is good to go.
What problems is the product solving and how is that benefiting you?
We are reaching all of our clients using Talkdesk. Every single call made between this company and the industry that we are trying to tap into is made and recorded on Talkdesk. This helps keep the sales floor honest and efficient.
Easiest Platform for quickly making a high volume of calls
What do you like best about the product?
The ease of making calls and then being able to track them with the analytics it provides.
What do you dislike about the product?
Sometimes calls drop unexpectedly and force me to redial.
What problems is the product solving and how is that benefiting you?
The need to contact many potential clients and be able to effectively track the results of these conversations.
Recommendations to others considering the product:
Use it for every call you make day to day and tracking becomes very easy. Recording and re listening to calls is made very easy and you never forget where you left off with a specific client.
Good platform!
What do you like best about the product?
I like that it is user-friendly and accessible to those who may have never used a platform like this before. Some of the more advaned features are way over my head so I am limited in what feed back I am able to provide. So far, my experience has been positive and an easy transitision from other postitions I have held.
What do you dislike about the product?
Talkdesk does not integrate with other platforms as much as I would like but I'm assuming that features like that will improve as more platforms become available. The callbar that is available as a chrome extention doesn't work as well as I would like it. It has crashed upon multiple occasions and doesn't ring through. One time I experienced the call bar dropping all audio notifications which caused me to miss a few calls. It would be nice to know how to find the proper support for that specific extention!
What problems is the product solving and how is that benefiting you?
I'm able to speed through calls and access previous calls more easily. The user interface is what is most beneficial.
Recommendations to others considering the product:
I would recommend checking out the call bar, if it works for you! The call bar will sit over top of all other applications that you have open on your desktop (I use a Mac, so I am not sure if it would be any different for Windows users). The call bar worked for me for a few weeks but recently had issues of not providing audio notificaitons.
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