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Talk Desk
What do you like best about the product?
The ability to communicate effectively with our customers to resolve their issues without having to resort to landlines and capability to utilize this tool anywhere with an active connection.
What do you dislike about the product?
Sometimes not all calls connect or there are one way calls. Have to disconnect, then reconnect headset in order to communicate with the individual on the other side of the line.
What problems is the product solving and how is that benefiting you?
Billing inquiries, refunds/ reimbursements, DMV paperwork cases, general inquiries, interdepartmental communication to resolve issues/ collaboration
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Micah's review
What do you like best about the product?
Ease of use. Finding calls in general is very simple
What do you dislike about the product?
Delay in audio on calls and delay in accessing calls.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for all of our communication
Best phone solution for SME's looking for a way out of old phone systems
What do you like best about the product?
What I really like the most would be the near seamless integration that the software has wit hour ticketing system. Plus it's very easy to use and do not consume too much PC memory which is a Plus
What do you dislike about the product?
one of the thing I did not like would be the disconnections of call every time there is a fluctuation of internet speed, I know this is unavoidable but there should be an auto reconnect feature, well that's something to look forward to in the future updates
What problems is the product solving and how is that benefiting you?
It would be the sporadic transfers of phone calls that our previous soft phone was unable to handle, back then using that other system, the phone calls would not be systematically distributed to appropriate agents but would be sent to the first one on the queue list which is bad in a working environment.
Regarding benefits, well one thing is for sure and that would be better call managing and tagging of leads since after the new update we were able to add dispositions as well as being able to tag particular calls to cases (if there is one). Another benefit would be, from before it was very hard to manage Agent availability and resources including analytics and recording. Now after a bit of getting used to how it work everything is a breeze and it could have never been better
Regarding benefits, well one thing is for sure and that would be better call managing and tagging of leads since after the new update we were able to add dispositions as well as being able to tag particular calls to cases (if there is one). Another benefit would be, from before it was very hard to manage Agent availability and resources including analytics and recording. Now after a bit of getting used to how it work everything is a breeze and it could have never been better
Recommendations to others considering the product:
it is best to those that does not want a system with many twist and turns and simply want's to get the job done. What I recommend when you are planing ot get this service is to communicate with them first and inform them of your needs, they are very accommodating and most of the time would oblige to your companies requiremetns
Why I [refer TalkDesk vs my last VOIP supplier
What do you like best about the product?
The convenience of the App and clarity of the sound.
What do you dislike about the product?
I would prefer that the Callbar was smaller and I would like each user to have their own favorite contact list. Right now it is universal to the entire team.
What problems is the product solving and how is that benefiting you?
Cost cutting and easier set up for new remote users
Recommendations to others considering the product:
I feel at this point that TalkDesk was the right solution for our current growth path.
Talkdesk is great
What do you like best about the product?
I really like that Talkdesk integrates seamlessly with Salesforce. I am able to run reports to help me keep track on my team, the calls they are making, and live SLA as well.
What do you dislike about the product?
I dislike how slow AutoReach is with Salesforce. It could also be a computer issue but the product itself is great
What problems is the product solving and how is that benefiting you?
Reporting has been a great solution. I’ve used it to better staff our busiest hours, both on the east & west coast, as well as staying up to date with live SLA
Great Experience
What do you like best about the product?
I like how simple the interface is to use and that you can keep track of employee's statuses.
What do you dislike about the product?
My only real complaint is that it would be great if you could do a transfer while someone was on hold rather than having to take them off hold and then transfer.
What problems is the product solving and how is that benefiting you?
Allows us to see what our colleagues are doing at a glance!
Talkdesk Review - Easy to use and great integrations.
What do you like best about the product?
I have been using talkdesk for more than 2 years. It is part of my daily job now and without talkdesk my job would be unimaginable. It is super easy to reach out to people, it integrates with a lot of other platforms like Salesforce and Kustomer and others and all of this as a new user is great. The quality of voice and sound is amazing and the fact that it is recording is amazing. For training purposes the live call features are the bomb. Super simple and very effective to use. The click to call function and its integration with Salesforce has definitely shaved some time off when it comes to sales reps reaching out to leads.
What do you dislike about the product?
The reporting is sometimes slow, but the scheduled reports are a great way to track team performance.
What problems is the product solving and how is that benefiting you?
Talkdesk does a good job in what it claims to do. It's integration with Salesforce and Kustomer tracks all activities on a timely manner. It helps me accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way and at the same time keep track of everything that we have done and how we have reached out to people to make sure everything is correct and on point.
Recommendations to others considering the product:
Simple, easy to use and effective.
Easy and simple to use!
What do you like best about the product?
Everything is organized and coordinated it's really easy to use. Reporting and tracking calls are really simple you can do everything just with a click.
What do you dislike about the product?
Sometimes it's not showing all calls to a certain numbers, not sure why?
What problems is the product solving and how is that benefiting you?
Communicating with our partners on a daily basis/
Great phone provider! Works well for a big team
What do you like best about the product?
Extremely easy to use and navigate in a quick customer service environment.
What do you dislike about the product?
Callbar sometimes needs to be restarted but not too frequently.
What problems is the product solving and how is that benefiting you?
Large team with departments spread around a few offices that all need to talk to the same accounts.
Powerful; but with caveats
What do you like best about the product?
Clean, easy to read design and layout. Customizable goodness.
What do you dislike about the product?
Sometimes slowish and laggy, though this may not be a Talkdesk issue.
What problems is the product solving and how is that benefiting you?
It's like being connected without the strings. Eyes on everyone in realtime, regardless of where.
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