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Super user friendly, customizable, easy to navigate.
What do you like best about the product?
I appreciate the reports customization, how easy it is to keep certain aspects of TD visible at all times without them being cumbersome or obtrusive, and how easy to navigate/manipulate the widget/talk bar.
What do you dislike about the product?
logging in. The order in which you must do it in order to sync the widget and call bar is frustrating and unnecessarily clunky. Automatic ticket population is unpredictable, and often slow for my purposes.
What problems is the product solving and how is that benefiting you?
TD has made it incredibly easy to spot trends in call traffic throughout any given week/day/hour, which then leads our team to full preparedness.
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Talkdesk is efficient and easy to use!
What do you like best about the product?
Talkdesk makes it very easy to navigate calls I've made, voicemails I have, and to monitor my efficiency in my work flow!
What do you dislike about the product?
There isn't anything I really dislike. The system is so easy to use, anyone could do it!
What problems is the product solving and how is that benefiting you?
One of the biggest benefits from Talkdesk, which also has helped me solve many business problems, is the aspect of being able to review my calls. I can evaluate my own time on the phone, as well as receive feedback easily from my superiors!
Talkdesk is so user friendly
What do you like best about the product?
I have used Talkdesk for close to 2 years now. It has impressed me not only how easy it is to use, but how helpful the talkdesk team is. I have never had poor quality issues, and I find it very simple to maneuver within the software itself.
What do you dislike about the product?
I have yet to find something that I dislike about Talkdesk
What problems is the product solving and how is that benefiting you?
The benefits our business sees include fast service with customers, reliable transferring, and stable connection to calls.
Recommendations to others considering the product:
Talkdesk can provide easy and fast communication between you and your customers. It has proven to be very reliable and easy to use, and if there is a problem (which is rare) they find a solution to it quickly. Talking to the Talkdesk support team is very easy and actually fun, as they are always cheerful and so willing to help in any way possible. A must have for any business.
Fantastic Product
What do you like best about the product?
I love the ease of use and that it allows me to help my customers efficiently.
What do you dislike about the product?
There isn't anything that I have come across that I dislike.
What problems is the product solving and how is that benefiting you?
Allows me to keep good track of my calls and communications.
Talkdesk
What do you like best about the product?
Talkdesk makes organizing call volume and tracking metrics easy and simple for organizations such as our call center. It is a very flexible and customizable way to display metrics for both our managers and our specialists, which also makes it great for startups that are forever changing.
What do you dislike about the product?
At times, I wish there was an information 'key' or 'tool' for certain features so that it makes it easy for all to understand the metrics that are displayed.
What problems is the product solving and how is that benefiting you?
For the most part, Talkdesk helps serve an organization with a call volume, call times, how long someone is waiting on the call for, and tracks how long it can take someone to answer the call. It really helps us keep in check where we need to improve, as it tracks all aspects of the call.
Recommendations to others considering the product:
If you want a simplified way of handling day to day call center oriented task and tracking, this is for you!
Talkdesk is the best way to stay connected!
What do you like best about the product?
Easy to use easy, no delays no noise, I love it!
What do you dislike about the product?
Nothing, everything is perfect, since there is no delays or noise i reccomed Talkdesk to any company.
What problems is the product solving and how is that benefiting you?
Well, it helps me to stay connected with all of the Pizzeria owners.
Recommendations to others considering the product:
There is no mistake with Talkdesk, it's a simply amazing tool.
Talkdesk Review
What do you like best about the product?
I particularly like the ability to see who is active and when, and how many people are on/what they are doing. Also being able to find my call history quickly is very helpful.
What do you dislike about the product?
I sometimes have sound issues, but that is probably the headphones we use.
What problems is the product solving and how is that benefiting you?
The ability to remain immediately available at a 24/7 call center
Recommendations to others considering the product:
It works well and is intuitive to use, it is only when the call volume gets out of control or there are bugs(which is very rare) that it can be difficult as it can take some time to correct.
Easy UI, good product.
What do you like best about the product?
I like how talk desk is easy to use in both widget and the web-based mode. I also like how the dashboard is easy to customize and understand at a glance.
What do you dislike about the product?
Sometimes the lag of accepting a call and hearing the tone to start speaking is pretty delayed although this might just be our office internet.
What problems is the product solving and how is that benefiting you?
We work in a high volume, fast-paced call center. Talk desk is effective for keeping to our service level agreement.
Reliable and Easy to Use
What do you like best about the product?
Reliable and easy to use . Customer support is immediate and resolves any issues fast.
What do you dislike about the product?
Nothing. Support is always prompt and affordable.
What problems is the product solving and how is that benefiting you?
Provides are inbound and outbound calls
Recommendations to others considering the product:
The ease of use and reliability is key.
Talkdesk Review
What do you like best about the product?
It works well, keeps communication streamlined between our offices across the world.
What do you dislike about the product?
When refreshing the page, it sets an agent to an unnecessary status. Also, system issues do occur and can be inconvenient when they happen.
What problems is the product solving and how is that benefiting you?
As stated before, it helps us to keep in constant communication with our other offices across the world. It has been handy to find out who is available, who is present, and generally helps with organization in staffing.
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