Talkdesk
TalkdeskExternal reviews
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Outstanding
What do you like best about the product?
Easy to use, we can monitor the whole operation in real-time. Also, the reports are very helpful.
What do you dislike about the product?
Nothing, but it would be great to have an app.
What problems is the product solving and how is that benefiting you?
IVR set-up, Quality assurance, reports, call routing.
Recommendations to others considering the product:
I really recommend Talkdesk. I have used other platforms and I can assure this one if not the most reliable, complete and easy to use that you can find in the market.
Talkdesk
What do you like best about the product?
I like being able to see how long the call has been waiting, and the ring groups it comes on. I also like that you can work from the widget or website, its very convenient.
What do you dislike about the product?
I have no negative comments or any suggestions here, we have been using this service for almost two years and the support has been great.
What problems is the product solving and how is that benefiting you?
NA
Recommendations to others considering the product:
keep up the great work
Great for Reporting!
What do you like best about the product?
The reporting content of Talkdesk is very helpful. Having the ability to create reports and run them throughout the day has been a game changer in our center
What do you dislike about the product?
When there is an outage the status page is not updated in time and it is hard to reach a representive
What problems is the product solving and how is that benefiting you?
We are solving issues with reps avoiding calls and helping to forecast properly
Seamless
What do you like best about the product?
ease of use and reporting makes for the best use
What do you dislike about the product?
the integration within Salesforce causes conflicts in our system
What problems is the product solving and how is that benefiting you?
immediate call review is available - reporting- trending and customer satisfaction survey
Recommendations to others considering the product:
better marketing - all contact centers should be using this tool
My Six Months with Talkdesk
What do you like best about the product?
Talkdesk is very easy to work with, if the need is straightforward. Currently, my company has probably one, if not THE, most complex and customized environment I've ever seen! To the credit of Talkdesk, their engineers worked until the result was right. I look forward in the future to having the same Admin capabilities, to be able to do more work at the line level.
What do you dislike about the product?
Because my introduction to Talkdesk is also a highly customized view, it is hard for me to provide a 'dislike' that would apply to other companies. However, not having root access is problematic, as any request from my customers requires engineers resources from Talkdesk, and the delay to completion has a negative impact on my deliverable. Also, there are basic GUI features that are not yet enabled, like a prompt before backing out of a change to make sure I hit SAVE. That alone would save so much frustration!
What problems is the product solving and how is that benefiting you?
Talkdesk was brought in to replace an on-prem Mitel PBX, and has been the primary source for our Admissions, Student Success, Faculty Support, and Placements contact groups. Due to miscommunications that occurred before I started, Talkdesk got a bad 'rep', which I am now actively chipping away at by highlighting out functions that haven't been researched yet, but would greatly benefit the organization!
Good quality on calls
What do you like best about the product?
Support team about the time to solve problems
What do you dislike about the product?
Project Manager dos not so qualifyed to help us. Reporting systems can be better.
What problems is the product solving and how is that benefiting you?
The bad point is the problems about sip trunk with ONI.
The good point is that we can adopt Softphones for everyone.
The good point is that we can adopt Softphones for everyone.
Recommendations to others considering the product:
The report session can be improved. We have a lack of reports on this tool.
Easy to implement. Callbar works great with good quality internet.
Easy to implement. Callbar works great with good quality internet.
Gives businesses excellent flexibility to make calls anytime, anywhere
What do you like best about the product?
The ease of use, and the fact it allows us to make calls anytime, anywhere. This has streamlined the processes of our business.
What do you dislike about the product?
The only down side, and it is certainly not a major thing, but sometimes when the internet quality drops it can make call quality poor
What problems is the product solving and how is that benefiting you?
Being able to work on the go and not be tied to a hard phone
Reliable and efficient system
What do you like best about the product?
Ability to set different ring groups
Easy reporting - ranking of operators etc
Easy reporting - ranking of operators etc
What do you dislike about the product?
Downloading of call recordings is exported into a messy excel sheet - I’m sure they could find a more efficient/user friendly way
What problems is the product solving and how is that benefiting you?
Sometimes the export of call recordings takes up to 6 hours to come through
Recommendations to others considering the product:
N/A
Flexible calling solution
What do you like best about the product?
Talkdesk integrates with our existing ticketing software. It offers all the needed call functions and stores call recordings. It also offers numerous add-ons, some of which are quite sophisticated. The reporting provides us with basic required stats such as SLAs.
What do you dislike about the product?
The integration can be a little buggy, sometimes we see unexpected behavior from the software that is inconvenient. These are minor issues, however, and don't impact our overall ability to use the software.
What problems is the product solving and how is that benefiting you?
We are an inbound call center and we needed call software that could integrate with our existing ticketing system, provide call functionality such as transfer and 3 way calling, and also store call recordings. Talkdesk does all of these things.
Recommendations to others considering the product:
Talkdesk is a good solution for managing incoming calls. Administration is straightforward and support is excellent. Reporting is available, with some limitations. It has useful integration with other systems, including ticketing systems.
Efficiency Is Key!
What do you like best about the product?
Talkdesk is easy to use and the system is so efficient.
What do you dislike about the product?
Better communication when site goes down.
What problems is the product solving and how is that benefiting you?
We have realized having talkdesk is helpful and very easy to use.
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