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Has boosted insight on how our team is doing.
What do you like best about the product?
I really like the fact that we are able to analyze on a very detailed level our call data. Before Talkdesk we really didn't have an idea of how many calls we were getting each day and how long it was taking us to get to them. Talkdesk has allowed us to gain better insight on that data.
What do you dislike about the product?
I would say the biggest negative is its reliance on the internet. We have had connectivity issues before and that can be really harmful when they disconnect you from a call you are already on.
What problems is the product solving and how is that benefiting you?
We have been able to add a call queue which has been instrumental in us not sending customers
Recommendations to others considering the product:
Make sure you have a very strong internet connection. Since these are softphones it does require a strong connection to make sure it works properly. I would also recommend having a team test it out before implementing it to the whole staff as for us it was a big change going from traditional phones to talkdesk.
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Makes collaboration seamless
What do you like best about the product?
Love that I can submit or review tickets easily and collaborate with our support team on issues clients are experiencing. It also keeps them organized and responsible for tickets, as well as helps to weed out calls that are fake or telemarketers, which helps our call queue remain more manageable
What do you dislike about the product?
Occasionally logged calls dont show, making it hard for me as an account manager to see current activity from our support center.
What problems is the product solving and how is that benefiting you?
Keeping support reps accountable and organized so issue get resolved
Recommendations to others considering the product:
I would definitely recommend trying it out if you want to improve productivity
Great Software
What do you like best about the product?
Talkdesk has made our lives so much easier. The simplistic design and easy accessibility has been great.
What do you dislike about the product?
Nothing at all, the fact that we can view statistics of who is doing what and for how long has been awesome.
What problems is the product solving and how is that benefiting you?
We are able to manage our incoming calls and track statistics on everyone taking calls.
Awesome experience!
What do you like best about the product?
- Great user friendly UI.
- Light tool to be installed on Windows or Mac.
- Light tool to be installed on Windows or Mac.
What do you dislike about the product?
Nothing I can think of right now. Talkdesk Support helps me with anything I need.
What problems is the product solving and how is that benefiting you?
With the "Request a callback" feature, we had our missed calls reduced to a large extent.
Technically Simple
What do you like best about the product?
The Link it creates with different CRM tools.
What do you dislike about the product?
Awesome product..Have found nothing to dislike.
What problems is the product solving and how is that benefiting you?
Solving multiple issues on answering how to's using this fantastic communication tool. Contacting Clients and logging the communication on the same platform.
Simply love it!
What do you like best about the product?
I've been using talk desk for more than 2 years now and I simply love it! I am always able to really easy find my calls, or pull up reports for the whole team. I really love the reports since I can see how long I've been on the phone, or how long I was away, on a break or lunch. We are always checking the reports together with the team and it really gives you a clear picture of the duration per rep and it's really easy so you can make sure you are fulfilling your calls goal.
What do you dislike about the product?
Honestly, I can't think of anything right now hahaha. I just can't think of anything at this moment since I never really had a problem with talkdesk. So far it's been great!
What problems is the product solving and how is that benefiting you?
We are usually on the phone talking to our customers. Whenever an issue is reported to us, we call and resolve it. Other times its just customers calling us, and the line goes to the next available agent. The line and the connection are great, don't remember having a problem.
Recommendations to others considering the product:
DO not think about it twice! From my own experience, I can promise that you will be satisfied 100%
Awesome Communication Software
What do you like best about the product?
This software has treated us so good. It integrates beautifully with our software we use to create tickets.
What do you dislike about the product?
I love everything. No negative comments.
What problems is the product solving and how is that benefiting you?
We are able to manage and split up our call queue appropriately and allow callback requests with ease.
Could be more user friendly
What do you like best about the product?
I like the fact that for the most part, it connects back to Salesforce and logs your calls on accounts.
What do you dislike about the product?
It's quite glitchy. I was constantly losing connection even when I was on strong WiFi. The support team while quick to respond was never able to assist. It also often disconnected with Salesforce.
What problems is the product solving and how is that benefiting you?
Visibility into how accounts were contacted. We also use the call recording to do QA for our Customer Success team. It's very beneficial having the calls on Salesforce but it does not always log.
Talk Desk is simple to use, and has a low profile.
What do you like best about the product?
I like how everything works so well, the call quality, the way it's just a dial pad, and how easy it is to integrate with other applications.
What do you dislike about the product?
When you log in, it takes you to a webpage to sign in. It would be nice if the application didn't have to do that
What problems is the product solving and how is that benefiting you?
It's easy to take call after call, the queuing system is easy to see. We can see who is available, and who is not
Recommendations to others considering the product:
Make sure you get everything integrated before you make the switch. That will make it easier on you in the future
A Problem Solver
What do you like best about the product?
It's faster than other dialers i've worked with, much more secure and so easy to work with.
What do you dislike about the product?
sometimes it took some time to sinc some info,
What problems is the product solving and how is that benefiting you?
I've been working with Talkdesk for almost a year, it solved all the problems we had with other dialers, working almost 5 years in my actual company, we faced so many issues, but with Talkdesk we were able to get back our job quality, made our daily work much smoother than ever.
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