Talkdesk
TalkdeskExternal reviews
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Innovative way to have a business phone and not have to pay for phone lines.
What do you like best about the product?
That its all online and can use my computer since im on my computer all day everyday.
What do you dislike about the product?
It has technical problems sometimes, like cutting out. But it doesn't happen very often. I really dont have any complaints to speak of.
What problems is the product solving and how is that benefiting you?
its great for a company whose people work remotely. Benefits are that we do not have to purchase phones and phone services for all of our employees, and its great that its online as we are a tech company,
Recommendations to others considering the product:
Find out all of the features, Im sure it does alot more than im using if for.
Talkdesk's setup and tools are easy to use and support is friendly and prompt
What do you like best about the product?
Reporting is very quick and easy to pull with insightful graphs and chats built in.
Requests for support have been answered promptly and in a friendly manner.
Requests for support have been answered promptly and in a friendly manner.
What do you dislike about the product?
although reporting is intuitive and easy to use, cannot build custom reporting easily.
Initial setup of call routing can be a bit confusing during initial setup.
As it is web based agents can sometimes have challenges due to internet latency.
SSO not supported with Zendesk.
Initial setup of call routing can be a bit confusing during initial setup.
As it is web based agents can sometimes have challenges due to internet latency.
SSO not supported with Zendesk.
What problems is the product solving and how is that benefiting you?
Supporting a contact centre of 30+ employees.
we have been able to implement proper call routing.
Pull detailed reports.
Setup personalized voicemails for agents.
And easily change our business hours.
we have been able to implement proper call routing.
Pull detailed reports.
Setup personalized voicemails for agents.
And easily change our business hours.
Talkdesk
What do you like best about the product?
It is easy to use, that is the most important thing. In the customer service field you need something that is easy to manipulate so that you can get back on the phone and assist the customers.
What do you dislike about the product?
I really haven't had any major issues using the systems.
What problems is the product solving and how is that benefiting you?
none currently.
Recommendations to others considering the product:
It is an easy system to use, especially in our field where you are always hiring and training new talent. This product is simple enough for the non tech savvy individual to learn to use with ease.
Great Tool To Have
What do you like best about the product?
What I like best is how easy it is to use Talkdesk. It is easy to call out, transfer and even the voicemails are easy to get to and close.
What do you dislike about the product?
Something I dislike is how when you answer a call it can still ring on my end a few times and I'm not sure if the other person on the line can hear me or not.
What problems is the product solving and how is that benefiting you?
TalkDesk had made it easy to answer our clients when they call in. There isn't much fuss unless something doesn't work.
Perfect solution for your call center
What do you like best about the product?
The features, services and integrations that they offer, the responsiveness of their support staff and their constant updates and upgrades
What do you dislike about the product?
Not having a mobile app and not being able to monitor multiple call centers separately.
What problems is the product solving and how is that benefiting you?
Better call distribution, on demand control of our IVR and messaging to customers. Reporting and improved efficiencies, cost reductions.
Recommendations to others considering the product:
Better integration with other software, constant support and recommendations of services and software to resolve your needs. Ease of use to tailor your IVR to your needs.
Very Capable Platform
What do you like best about the product?
The system has a very intuitive UI on the operator side, allowing for ease of use. -Kenny L.
What do you dislike about the product?
Could use better integration with other platforms. -Kenny L
What problems is the product solving and how is that benefiting you?
We assist resident with navigating our payment platform. We assist with any thing from, password resets to submitting payments. Talkdesk allows us to successfully navigate our clients to where they need to be.
-Kenny L.
-Kenny L.
Talkdesk A+
What do you like best about the product?
I like that it iis very user friendly! I can receive and place calls all from my computer and best of all it integrates with the notation system that I use so its streamline
What do you dislike about the product?
The only downside of talkdesk is that it is a VOIP system so if the network has issues, the program will too (but that is true of any VOIP system as they run using the internet connection)
What problems is the product solving and how is that benefiting you?
Working in an office building we rarely have internet outages so talkdesk is always working for us. It allows me to communicate with our clients and troubleshoot their software/ computer systems on a call that is static-free and clear of any choppiness.
Recommendations to others considering the product:
Make sure that your network connection is smooth as it is a VOIP system that will use the internet connection to run.
Reliable and easy to use in our team
What do you like best about the product?
We just need something that is viable for our team and can easily turn off/on
Just needs to reliable for us so we can make sure we get all of our clients calls
Just needs to reliable for us so we can make sure we get all of our clients calls
What do you dislike about the product?
Honestly not sure I can think of much! I think one thing is that the play back of phone calls doesn't work sometimes or takes a while to load up
What problems is the product solving and how is that benefiting you?
We are able to report on how many calls we are getting to try and reduce the need for our customers to have to call us in the first place.
Be able to reduce operational costs.
Be able to reduce operational costs.
Administrator for 2 years ( Steven B ), a good product always looking to improve
What do you like best about the product?
The deployment of TalkDesk is simple and they always seem to have features on the roadmap that are requested and needed.
What do you dislike about the product?
Sometimes features do get pushed out further than initially promised
What problems is the product solving and how is that benefiting you?
Employees can work from anywhere.
I use talk-desk on a daily basic. It is fun, easy, and simple to use.
What do you like best about the product?
I like the fact it's so easy to use. On a daily basis we have to transfer customer's to the locksmith and it is a very simple and fast process. I haven't yet experience no major issues while using the Talk-desk.
What do you dislike about the product?
Sometimes the quality of sound could better, which I believe is due to the customer's phone connection or just in general bad reception. On one occasion i received a phone call however, talk-desk did not allow me to answer the call for some reason. Other than that no complaints.
What problems is the product solving and how is that benefiting you?
We use talk-desk to communicate with our clients and also our locksmith's. On a daily basis the majority of the work we do is through talk desk. It is helpful because it is fast and easy to use and allows our conversations to go smoothly.
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