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Excellent!
What do you like best about the product?
Being able to see call history makes it easy for my team to manage guest conversations without having to overcommunicate.
What do you dislike about the product?
Web mode does not allow users to take notes during the call. Widget mode doesn't allow users to see call history during the call.
What problems is the product solving and how is that benefiting you?
We are able to manage multiple locations nationwide easily, and the reporting function is so simple to use.
Recommendations to others considering the product:
This software is super user-friendly both as a day-to-day user and as an Administrator.
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Typically works well!
What do you like best about the product?
Easy to navigate. Always loads quickly- which is helpful when we get busy.
What do you dislike about the product?
Rarely, the customer cuts in and out so I have no idea what they are saying.
What problems is the product solving and how is that benefiting you?
Clarity, resolving customer issues quickly.
Talk Desk allowed me to streamline my process and reach more customer
What do you like best about the product?
This tool has allow me to stream line my process, reach my customer quicker and get accurate reporting on my metrics.
What do you dislike about the product?
AT this moment I haven't identified anything that frustrates me about the tool or that slows me down.
What problems is the product solving and how is that benefiting you?
Integrated tool with Salesforce that allows me to quickly access my customers, track my calls and repond quickly to customer inquiries
Talkdesk
What do you like best about the product?
Talkdesk is very user-friendly. I use it to monitor my team's productivity and with Talkdesk's Reporting feature is monitoring has become so easy. My team loves it and as its pretty self explanatory and doesn't take much of time to learn to use it for new hires. Monitoring the calls and call quality has become so easy with Talkdesk. It allows us to call stakeholders from Local Numbers which I think is the best part as it helps us build trust among our stakeholders.
What do you dislike about the product?
At times, Talkdesk experience Connectivity issues resulting in Call drops and poor connection. Once connectivity issues happen it takes a much longer time to fix them that affect overall Service Level. Also, the service level is never accurate and there is an error with Status feature. It some irrelevant status of agents leading to confusion and misunderstanding among our team.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to call our stakeholders and contacting stakeholders via phone calls is a big chunk of our department. Tallkdesk is the only tool we use and our business depends on it.
Recommendations to others considering the product:
It is a great tool and easy to use. I would definitely recommend to new business as it makes monitoring and training of employees less time consuming with its "Recording feature".
Consultants Use of Talkdesk
What do you like best about the product?
I like using the call-bar widget as it is efficient and integrated into our other applications we use for outreach to borrowers. You can simply click on the number and it will dial for you - you do not have to type the numbers. I like the ability to set a disposition for each call. Talkdesk has never been delayed, has great wait music while you look for information on the borrower. Also if the number the client calls on has a file with us it will link it very easily for us to click on through talkdesk.
What do you dislike about the product?
I dislike how every now and again it will automatically set your status to away. Also I don't like that for the autodialer widget you have to have both the call-bar and talkdesk browser up on your screen which may take up space.
What problems is the product solving and how is that benefiting you?
We have been able to assign different call line and know who the client is potentially calling for, this has allowed us to provide more coverage to serve clients where demand is needed most. Also we have been able reduce wait times and through the transfer feature which allow you to know if an agent is online or not without having to us another application.
Easy to use software, with good and clean UI.
What do you like best about the product?
Ease of service, and the ability to listen to your calls.
What do you dislike about the product?
Sometimes the Talkdesk Chrome Extension was crashing and you had to restart the app.
What problems is the product solving and how is that benefiting you?
Very useful app for Call Center type of business.
Good talkdesk experience
What do you like best about the product?
Talkdesk is leaps and bounds better than our previous telephony system. We have had a couple of outages, which is typical with any technological system and talk desk support has been diligent in getting issues resolved in a very timely fashion
What do you dislike about the product?
Some reporting things could be a bit easier to navigate, but I am sure this will come with time
What problems is the product solving and how is that benefiting you?
In a call center environment, call Quality and timeliness is of the utmost importance comp with topdesk were able to get to customers faster and it integrates with Salesforce nicely.
Simple and Reliable
What do you like best about the product?
Talkdesk makes our life is easier as it has got all the features which are needed in this era of call of centre business. The best thing about talkdesk is that I can relie on it and focus on my work without worrying about technology.
What do you dislike about the product?
Sometimes I’ve seen that reporting is little glitchy and it gets super annoying. You get incorrect status of agents, in order to fix it you have to logout and start over. I hope in coming time they can resolve this issue.
What problems is the product solving and how is that benefiting you?
Working without worrying about the technology and focusing on clients and their needs really helps solving the problems. The user interface is super simple and keeps you on the go!
Best for the BPO Industry
What do you like best about the product?
I love how easy it is to use talkdesk. It’s very user friendly
What do you dislike about the product?
There are still a few bugs but its quite normal
What problems is the product solving and how is that benefiting you?
It’s better than using a hard phone as a hard phone takes up a lot of space. With talkdesk, you just pull up the website and login.
Great communication tool
What do you like best about the product?
The easy features to call with a click.
What do you dislike about the product?
Dialing tone. Connectivity issues sometimes, but rarely.
What problems is the product solving and how is that benefiting you?
Restaurant partnership. It's the main service that we use.
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