Talkdesk
TalkdeskExternal reviews
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Simple and straight forward very easy to navigate.
What do you like best about the product?
The fact that you are able to aux quickly without any hassles and it does not automatically answer calls for you. It is also simple, straight forward and very easy to navigate.
What do you dislike about the product?
It sometimes does freeze and that prevents you from auxing on time and it also sometimes drops calls whilst you still speaking.
What problems is the product solving and how is that benefiting you?
It helps with making auxing swift and easy and that is benefitting me because I don't have troubles auxing should I be running late.
Great company to work with, easy to implement.
What do you like best about the product?
Everyone that works for the company is incredible. They come to solve your business problems not sell you something. They are hands on from the top down. The tool is quick to implement and easy to scale. We use it across all lines of our business and love it. Easy to integrate.
What do you dislike about the product?
I haven't experienced any problems with the tool.
What problems is the product solving and how is that benefiting you?
Easy to use dashboarding. Easy to scale and integrate. Agents like the interface.
Best talkdesk ever
What do you like best about the product?
Easy to use
Quick & convenient
No issues
Always updates when there are changes
Updates are not delayed
I like the fact that I can listen to my own calls.
Quick & convenient
No issues
Always updates when there are changes
Updates are not delayed
I like the fact that I can listen to my own calls.
What do you dislike about the product?
Nothing at all, Talkdesk is very simple & straight forward.
What problems is the product solving and how is that benefiting you?
I can listen to my calls
I can view my coaching & feedback
I can view my QA scores
It automatically counts my calls for the day & month
It shows a red dot when I have something updated on my talk desk
The best part for me is the warm transfer from one department to another.
I can view my coaching & feedback
I can view my QA scores
It automatically counts my calls for the day & month
It shows a red dot when I have something updated on my talk desk
The best part for me is the warm transfer from one department to another.
TalkDesk is a Wonderful Solution
What do you like best about the product?
Having used other Telephony systems in the past, Talk Desk is a wonderful solution to our everyday work. I love being able to customize the dashboards and how easy it is to create. I use this platform everyday as part of my role as a customer support supervisor. I love being able to quickly monitor calls to ensure that my agents are able to provide our customers with amazing service. It was easy to learn and modify.
What do you dislike about the product?
I believe that the AI tool could be enhanced upon as well as the reporting aspects. They are a bit clunky.
What problems is the product solving and how is that benefiting you?
The ability to monitor my associates calls in real time to ensure that they are providing world class customer service. The dashboards allow me to know my current business in real time.
Making our agents lives easier
What do you like best about the product?
I like copilot and the interaction summary
What do you dislike about the product?
Sometimes the AI is not as accuracte as we would like.
What problems is the product solving and how is that benefiting you?
We are able to add front end messaging quickly to address larger than normal quques or to put out important messages to our callers.
Best Experience with Talk Desk As a call Center Agent.
What do you like best about the product?
The quality of the calls are good , you can listen to your calls afterwork, and calls are recorded just to assure the customers that their personal information wont be shared to third parties . I also love the fact that it is easy to use and it has new features to help me navigate and give me time to record information about what was happening on the call before taking the next call , like After call work .
What do you dislike about the product?
So far I've had the best experience using talk desk at work .
What problems is the product solving and how is that benefiting you?
Currently it has added more features to accomodate me at a workplace ,timer to read time you have after call before taking next call and auxing to the right feature when pressed it before time for after call has finished.
My best Talkdesk review
What do you like best about the product?
I can view my Quality Score, Monthly stats and Calls for the day.
What do you dislike about the product?
System Issues(technical issues), the after call is too short
What problems is the product solving and how is that benefiting you?
It's helps companies automate customer interactions to improve their customer experience while it's minimize the operational burden.
Talkdesk review
What do you like best about the product?
Talkdesk is very easy to use and very user-friendly. We get notified when calls are coming in resulting in fewer missed calls and sellers waiting in the queue. We are also able to change to different status using the app
What do you dislike about the product?
It is not helpful when the system sometimes crashes and changes the status to offline due to system issues.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the issue of not being notified when calls come in as we get to see the sellers details and we get to see the call come in before we even answer which gives us a chance to be prepared for the call which enables us to assist the customers efficiently.
The best way to connect
What do you like best about the product?
It helps me maintain my AHT as I am able to track the amount of time I spend on a call. Helps me adhere to my work schedule, keeps me up to date with my quality scores
What do you dislike about the product?
Calls are not recorded immediately when you answer the call you have to wait at least 2 seconds before speaking for everything to be recorded
What problems is the product solving and how is that benefiting you?
Less dropped calls, minimizing the number of times I need to call the seller back. Therefore very effective and effecient production.
how useful is Talkdesk
What do you like best about the product?
I am able to see my update,it is easy to use and simple, i am able to see my Quality Assurance update everyday which motivates me the most.i am able to Aux for breaks and lunch using talkdesk. it's the most easiest system to use especially to see where i need to improve when i am assisting the customer on the call what i do wrong and when.
What do you dislike about the product?
nothing i dislike about it because it is an app that assist me with everything i need to do when i am at work.
What problems is the product solving and how is that benefiting you?
it assist in communicating with the sellers
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