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Easy to use and Operate
What do you like best about the product?
I like the fact it is overall easy to use and operate. Having multiple teams use it and being able to view specific teams or multiple teams have been very useful.
What do you dislike about the product?
I wish Talkdesk could be more customizable especially when it comes to viewing rejected calls and specific agent actions.
What problems is the product solving and how is that benefiting you?
Being able to run our entire support team on one phone system has been extremely helpful.
Recommendations to others considering the product:
make sure you can customize as you need. Depending on reporting and needs TD may or may not be able to accommodate your needs.
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Very simple and easy to use
What do you like best about the product?
The ability to edit and customize my dashboard
What do you dislike about the product?
I would not say there is anything I dislike
What problems is the product solving and how is that benefiting you?
Call control, I am able to maximize my impact.
Best VOIP software
What do you like best about the product?
Live Reporting, Live listening, lots of easy, useful integrations, immediate access to call recordings, new numbers are affordable. We have total buy in from our employees and it is used to make 100% of our sales. Talkdesk is as vital to our company.
What do you dislike about the product?
Sometimes call quality is bad. It isn't often but when it happens the system is unusable and it is hard to diagnose. You never know if it the the computer, the internet, the headset, talkdesk etc.
What problems is the product solving and how is that benefiting you?
Sales lines, service lines, IVR, call center forward before and after hours, forward to sales cell phones. The product is well thought out and managing multiple teams is a breeze.
Recommendations to others considering the product:
If you want your phone to work with the rest of your business and be more than a phone, this is a great option.
It is very efficient and easy to use
What do you like best about the product?
User friendly, it's easy to use, connect easily
What do you dislike about the product?
The way it lags sometimes. It doesn't read the report properly
What problems is the product solving and how is that benefiting you?
Communication
A truly effective SaaS platform in a sea of wannabes
What do you like best about the product?
Some people have a misconception that out-of-the-box solutions are somehow inferior to tools that require you to hire someone just to customize and administer them. They just haven't looked hard enough. Talkdesk has made my life running call centers easy. I didn't have to stumble during set up because the UI is clear. Reporting is straightforward, but allows you to see the big picture or get as granular as you like. Also, their customer service and success teams are dazzlingly responsive and are experts in their own product. I will always be a net promotor for Talkdesk.
What do you dislike about the product?
Dislike is not a word I'm comfortable with when it comes to Talkdesk. They do have an opportunity to help their customers more when they want to connect Talkdesk to another tool. For example, we moved from Desk to Salesforce and we've had some issues recreating the integration we had with Talkdesk when we were on Desk. Having someone at Talkdesk walk us through it would have helped.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for inbound and outbound calls. It has an extremely fast interface and training agents is simple and quick. Our team can now make and take tens of thousands of calls per week.
Recommendations to others considering the product:
Always do your homework of course, but Talkdesk offers a free trial so there's nothing to lose. Have your agents do lots of test calls. Check out the responsiveness of their success team. Run some reports. Then compare to others you're considering. At the end of the day I bet you choose Talkdesk.
Very reliable and easy
What do you like best about the product?
I use Talkdesk every week for 40 hours/week and never have a problem with their services and connection. It is a very easy service to use.
What do you dislike about the product?
I personally wouldn't change anything about the service they offer.
What problems is the product solving and how is that benefiting you?
Able to track calls incoming and outbound in real time. I also love that you can monitor calls in real time as well.
High quality calling
What do you like best about the product?
Good audio and quality and a great phone interface. Very easy to administer to users. I love he ability to easily jump into calls and listen in to how my sales guys are doing.
What do you dislike about the product?
No integration into Close.io. When asked if this was possible they just said, no one has asked, so no.
What problems is the product solving and how is that benefiting you?
Making sales calls to lists of customers.
TalkDesk helps you Connect with Customers!
What do you like best about the product?
I like how efficient talk desk is! It makes my job tremendously easier by being able to see the reports of who is available for calls! Talkdesk makes it easy to connect with customers and provide solutions!
What do you dislike about the product?
I wish I could have reporting up for both companies (Gentux and Menguin) at the same time without lagging!
What problems is the product solving and how is that benefiting you?
I work in customer service so I deal with a variety of issues! The status bar is helpful, I use Outbound a lot so that I can make cold calls and not be interupted with real time calls until I am ready for them!
Recommendations to others considering the product:
DO IT!
Works well
What do you like best about the product?
The talkdesk system works well for all my sales calls and helps keep track
What do you dislike about the product?
Sometimes the system has a hard time integrating with salesforce
What problems is the product solving and how is that benefiting you?
Talkdesk helps with organizing and logging calls on salesforce instead of manually logging calls
Great App!
What do you like best about the product?
I am using Talkdesk at work for almost 2 years and I can say that this app is really easy to use and the quality of the calls is great. What I like best is that I can keep track of my calls and I can check recordings at any time.
What do you dislike about the product?
When using Callbar, sometimes even If you are on a call it is showing that you missed a call.
What problems is the product solving and how is that benefiting you?
As a customer service representative every day I am working with thousands of customers and until now everything is working great.
Recommendations to others considering the product:
I think Talkdesk is great decision for every company.
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