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Talkdesk

Talkdesk | 1

Reviews from AWS Marketplace

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External reviews

2,199 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Bianca D.

Easy to use

  • March 08, 2019
  • Review verified by G2

What do you like best about the product?
Very easy to use, you can track and monitor the calls, easy access to all of the recordings
What do you dislike about the product?
Everything works smoothly, I love the callbar.
What problems is the product solving and how is that benefiting you?
I am using for B2B and B2C calls
Recommendations to others considering the product:
Keep up with the good work

    Adis P.

Clean , simple . high quality

  • March 08, 2019
  • Review provided by G2

What do you like best about the product?
I like the sharp design and the contrast of the colors of talk desk, the options you have for transferring calls, speed to answer, quality of the sound, stability, information of the other person on the line, and a really good feature to mention is the shortcuts you can use to keep it simple. Thumbs up
What do you dislike about the product?
Not a lot to say in regards to Disliking tall desk. I find it a little complicated having to use a browser to log in to talk desk even though you have installed the application. Also, I could say using the statuses Available going to Away without missing any calls, that could be improved a little more.
What problems is the product solving and how is that benefiting you?
We as business usually use Talkdesk to contact our customers also our partners and sometimes calling both of them at the same time. And for more of it, you can also make a live call being the third party which I find pretty cool.

    E-Learning

Very Good

  • March 07, 2019
  • Review provided by G2

What do you like best about the product?
Fast reliable and absolutely easy to use
What do you dislike about the product?
Nothing i think its very good and nothing negative
What problems is the product solving and how is that benefiting you?
no wasting time and quick callings with no disruptions
Recommendations to others considering the product:
All good

    Alyssa G.

Best I've used

  • March 07, 2019
  • Review verified by G2

What do you like best about the product?
I like the ease and how user friendly it is
What do you dislike about the product?
Every now and again it glitches and I can't accept calls
What problems is the product solving and how is that benefiting you?
Allows us to reach our customers with ease and connects to our other systems flawlessly

    Retail

Great Service

  • March 07, 2019
  • Review verified by G2

What do you like best about the product?
Very easy to make calls and document notes during and after the calls. I like that you can view your call history log to keep track of your daily calls. The quality of the calls are very high, I have never faced any issues while talking on the phone, talkdesk provides you with all the data of your calls, you can also record the calls so you can listen them after the call in case you forgot anything on the call.
What do you dislike about the product?
So far I don't have anything negative the experience, until now everything have been awesome. I haven't noticed any bugs or issues. However, you do not get a separate notification saying that someone is calling and when you miss that call it only shows that you have a missed call and not the number that called. I also does not allow you to record outgoing calls.
What problems is the product solving and how is that benefiting you?
We use talk desk to speak with our customers and it works really well! We rarely have any issues with it which makes our jobs easier.
Recommendations to others considering the product:
Talk desk is the right decision for every company which works with clients and customers. Vert user friendly and will handle everything you need!

    Information Technology and Services

Best VoIP software for a tech SaaS business.

  • March 06, 2019
  • Review provided by G2

What do you like best about the product?
Talkdesk is a best in class phone solution for SaaS companies that require flexibility and integration with other tools in the tech stack. The highlights of Talkdesk for me are:

• Integration with Zendesk and Salesforce - automated ticket creation and activity logging increases efficiency and the customer facing teams benefit from elimination of manual tasks.
• Salesforce dialler - click to call and stand alone dialler that lives outside of SF eliminates issues with page loads
• User friendly UI and comprehensive reporting
• Continuous improvement of the software and great customer service
What do you dislike about the product?
I wish there was a more flexibility in setting up routing rules (i think it's on the road map) and we would benefit from Intercom integration.
What problems is the product solving and how is that benefiting you?
Getting a reliable phone system that supports the needs of our sales and success teams that integrates with our CRM and other tools. We have seen increase in productivity by eliminating administrative tasks and we have provided our team with user friendly solution that makes their lives easier.

    Grant P.

Talkdesk is Great

  • March 06, 2019
  • Review verified by G2

What do you like best about the product?
I like how I can record conversations and go back to listen to later on. This is incredibly beneficial for conversations where a lot of info is transmitted.
What do you dislike about the product?
I cant really say there is anything about the app that I dislike. Sometimes I have a hard time dialing out to countries with a weird code.
What problems is the product solving and how is that benefiting you?
I like how Talkdesk integrates with Desk which we use as our CRM tool. It is very beneficial to log cases for missed calls and voicemails.

    Krista M.

Getting Better

  • March 06, 2019
  • Review verified by G2

What do you like best about the product?
Works well most of the time, getting more stable as time goes on but definitely still a work in progress.
What do you dislike about the product?
Still has issues with lagging, sudden drops or dead air.
What problems is the product solving and how is that benefiting you?
N/A

    Computer Software

We like Talkdesk

  • March 06, 2019
  • Review provided by G2

What do you like best about the product?
Automation (has saved us lots of time), syncs well with Zendesk and Salesforce
What do you dislike about the product?
Their routing is confusing - it would be great if we could specify our desired routing behaviour.
What problems is the product solving and how is that benefiting you?
Automation, control over call routing

    Computer Software

BEST SERVICE EVER

  • March 05, 2019
  • Review verified by G2

What do you like best about the product?
This has simplified our processes and made our company more efficient and productive. This is an unparalleled service and I don't think we will be moving away from this anytime soon.
It makes it significantly easier for representatives to write notes and keep organized and maintain a good process
What do you dislike about the product?
I would like to see an easier way for dispositions to be organized and also the organization of businesses. With having many clients it can sometimes make things look disorganized or it can mix up the organization which can cause a lot of confusion and issues if not caught or if newer people are adapting to the software.
What problems is the product solving and how is that benefiting you?
We have realized that it makes calls smoother and more productive. It makes keeping track of notes easy and it integrates well with our other software.
Recommendations to others considering the product:
No recommendations at this point

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