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Great experience
What do you like best about the product?
I have used talkdesk for more than 2 years and all I can say is that without it my job would have been very different. Thanks to talkdesk everything is easy and all you have to worry about is your tasks. The quality of the calls are very high, I have never faced any issues while talking on the phone, talkdesk provides you with all the data of your calls, you can also record the calls so you can listen them after the call in case you forgot anything on the call.
What do you dislike about the product?
So far I don't have anything negative the experience, until now everything have been awesome. I haven't noticed any bugs or issues.
What problems is the product solving and how is that benefiting you?
I have been working on sales and marketing with thousands of customers and everything has been working perfectly.
Recommendations to others considering the product:
Talk desk is the right decision for every company which works with clients and customers. You just have to worry about your business and talkdesk will do the rest. It's very sophisticated program where you have all the
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Absolute fail safe, solid system that makes my life so much easier!
What do you like best about the product?
Total ease to be able to take and log calls and well as transferring to colleagues.
Being able to recognise who is calling based on previous calls and logging them straight into salesforce is a gift!
My whole office uses Talk Desk and it has made life so much easier
Being able to recognise who is calling based on previous calls and logging them straight into salesforce is a gift!
My whole office uses Talk Desk and it has made life so much easier
What do you dislike about the product?
No complaints whatsoever, I honestly can say this this system has improved my working day to no end
What problems is the product solving and how is that benefiting you?
Speed and efficiency when taking calls and also being one step ahead when recognising clients creating a much more personable experience
Has saved me time and effort on managing the process of taking a call, allowing me to concentrate on doing my job
Has saved me time and effort on managing the process of taking a call, allowing me to concentrate on doing my job
Recommendations to others considering the product:
100% start using talkdesk. It will improve your working day by a mile and remove any headaches caused by the process of making or receiving calls
Great service
What do you like best about the product?
Its very easy to use, track calls and manage the team easily but seeing who is online where and when. It gives us all flexibility with working from home and from different venues when needed
What do you dislike about the product?
Would be good to use via mobiles if possible?
What problems is the product solving and how is that benefiting you?
I have recently had to listen back to calls regarding a complaint, very easy to do so
A must use phone solution
What do you like best about the product?
Talkdesk is a great tool that makes making calls efficient and easy. I appreciate how Talkdesk and Salesforce migrate to allow me to log my calls, click to call and auto dial. Additionally, the voice drop feature makes my daily calls a lot less mundane. This platform's simple design makes it very user friendly.
What do you dislike about the product?
I wish that there were a way to log notes from a call in Talkdesk and have that migrate into Salesforce under the customer's account. There are also some issues with the Google Chrome extension.
What problems is the product solving and how is that benefiting you?
As our company grows, Talkdesk helps us to cater to a variety of markets.This tool allows me to work efficiently and monitor my performce both in the office and while working remotely.
Great
What do you like best about the product?
Easy to use, quality of the call, fast call, easy to transfer a call, easy to find a person to transfer a call etc.
What do you dislike about the product?
Sometimes it can cut off the call all of a sudden
What problems is the product solving and how is that benefiting you?
nothing to add
Recommendations to others considering the product:
I strongly recommend it
Good Software - Time Consuming to set up
What do you like best about the product?
The software is very reliable for day-to-day sales activities. No calls ever dropped.
What do you dislike about the product?
The process of setup and configuration as an administrator is very time consuming. Ringgroups & call routing is very complex.
What problems is the product solving and how is that benefiting you?
Day to day sales activities have been streamlined.
Good for making calls and tracking calls at work.
What do you like best about the product?
That it is fairly simple to use. I also love that it records all the calls so you can go back to whatever you need. It also shows the amount of time I was on the phone.
What do you dislike about the product?
The only problem that I have with Talkdesk, is that when you are on the phone and you are getting an incoming call is it very easy to miss. You do not get a separate notification saying that someone is calling and when you miss that call it only shows that you have a missed call and not the number that called, it's pretty frustrating.
What problems is the product solving and how is that benefiting you?
I use Talkdesk at my sales job and it works great with Salesforce. I just click on the number and it automatically calls. Everything is recorded on Talkdesk and at my job I need to go back and listen to my calls quite often so that is perfect.
Recommendations to others considering the product:
Its great for work
Reporting at it's finest!!!
What do you like best about the product?
Since i'm a data guy i really appreciate the reporting part of talkdesk. Plain and simple.
What do you dislike about the product?
One thing the reporting part of this app that lacks is the average per team.
What problems is the product solving and how is that benefiting you?
Tackling the AHT - average handling time of the reps and using talkdesk we have been getting better numbers WoW, MoM, YoY.
Recommendations to others considering the product:
From my perspective it's THE tool you you or your company needs if working in these spheres of business.
Convenient and Easy to Use
What do you like best about the product?
Talkdesk has made it easier to reach out to multiple clients and different teams within our company! The set up is user-friendly and customizable to suit our business needs! If we encounter any issues, Talkdesk is always quick to help us resolve it! I've never encountered a software company to be so attentive to the customer service side of their business! Very impressed!
What do you dislike about the product?
In terms of customization, there are still a few features we wish would be integrated into Talkdesk. However, we are looking forward to where this company is headed in terms of tech updates!
What problems is the product solving and how is that benefiting you?
Being able to seamlessly contact our network clients within the same call, be able to track our metrics a focus on the quality of service we are providing, and using those metrics to properly budget our teams accordingly!
Great product, good functionality to easily make calls, review for training
What do you like best about the product?
Click to call from Salesforce is really helpful as it saves me quit a bit of time.
What do you dislike about the product?
When i unplug my headset, it looses my settings and I need to reformat my audio settings before proceeding to make more calls
What problems is the product solving and how is that benefiting you?
Less time typing in phone numbers
Ability to review calls and download them are great - I can review calls while I'm commuting if I download them before or after work
Ability to review calls and download them are great - I can review calls while I'm commuting if I download them before or after work
Recommendations to others considering the product:
Great product. Helpful for my self as well as the team as a whole especially when we are doing call reviews.
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