Talkdesk
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Talkdesk User Review
What do you like best about the product?
Excellent sync with Salesforce Service Cloud. Our customer service team uses it daily and we are fully satisfied with our business case. Especially the configuration ability per team member, telephone number per country.
What do you dislike about the product?
was not involved in the purchasing decision, hence cannot comment on the price.
What problems is the product solving and how is that benefiting you?
We use their call center functionality to provide telephone support to all our customers for the Registrations issues they face on our platform.
User friendly
What do you like best about the product?
Talkdesk is super easy to use and get used to. I enjoy that the notes are required, meaning that every call is explained. I never have connectivity problems either
What do you dislike about the product?
Sometimes it needs a restart to be able to boot up properly. I can hear who . I'm talking to but they can't hear me despite the test sounds working perfectly.
What problems is the product solving and how is that benefiting you?
It's beneficial for me to be able to talk to customers and connect quickly, the ability to make calls on an inbound campaign is also vital
Quality product with friendly support
What do you like best about the product?
It is my first product for web-based phone system and it is a game-changer! Call recording is my favourite feature.
What do you dislike about the product?
I wish the system was smart enough to automatically pick the outgoing number that applies to the country I am calling.
What problems is the product solving and how is that benefiting you?
Great IVR, call recordings for training.
User Friendly! Great for Customer Interaction
What do you like best about the product?
Talkdesk allows me and my team to effectively communicate with customers both inbound and outbound, while effectively communicating with one another internally. We are able to effectively answer customer questions and solve problems as a team in real time!
What do you dislike about the product?
Talk Desk can have minor software issues if you are not using the most up to date version, but just download the latest version and you are good to go! It is as simple as that!
What problems is the product solving and how is that benefiting you?
Talkdesk helps us address our security concerns by allowing us to own and control our call recordings. We are able to securely connect with customers at ease. Additionally, our team does not have to worry about messing with other phone systems, which saves us time to focus on the customers!
Talkdesk is awesome!
What do you like best about the product?
It is easy to use and the reporting is robust enough to help us manage our calls effectively.
What do you dislike about the product?
While the live dash is great, the historical reporting could be improved. I also wish it integrated with zendesk so we could have a view of contacts with a customer that is consolidated.
What problems is the product solving and how is that benefiting you?
We have a solution that is a fair price and is reliable and allows us to talk to customers and forecast our volume for our peak seasons well. We get a good picture of how to staff
Has changed my day-to-day for the better
What do you like best about the product?
Talkdesk gives me the ability to work from anywhere to take calls from home, the office or a cafe. It enables me to know who is calling before I accept the call, so I can answer my clients better prepared.
What do you dislike about the product?
Nothing to note. I've been using Talkdesk for nearly a year and haven't found any disadvantages.
What problems is the product solving and how is that benefiting you?
Working remotely. Call logging.
Good, not amazing.
What do you like best about the product?
I love the Reporting screens. They're sleek, clickable, and easy to navigate.
What do you dislike about the product?
We frequently encounter connection issues, random status changes, and slow updates.
What problems is the product solving and how is that benefiting you?
We love the reporting and different reporting options!
Great support and implementation team!
What do you like best about the product?
The people of TalkDesk really drive the software. The features are solid too!
What do you dislike about the product?
Still growing the feature-set. I don't love the Glance/chat solution.
What problems is the product solving and how is that benefiting you?
Omini-channel and CRM integration as well as an enhanced phone experience for our customers.
Easy to Use. Easy to Manage. Terrible Implementation.
What do you like best about the product?
Talkdesk is extremely easy to learn. The UI and Admin structure are intuitive and modern. We don't need IT at all to configure IVR menus, greetings, manager users, or reporting.
Integration with Salesforce takes 10 minutes to install. Salesforce softphone and Omnichannel are not required for initial set up.
Integration with FRONT is also extremely easy.
Users find Talkdesk very easy to use and intuitive.
Integration with Salesforce takes 10 minutes to install. Salesforce softphone and Omnichannel are not required for initial set up.
Integration with FRONT is also extremely easy.
Users find Talkdesk very easy to use and intuitive.
What do you dislike about the product?
Talkdesk professional services did a poor job of setting implementing the system and setting us up for success.
Talkdesk does not currently have voicemail drop functionality, iOS and Android apps, and native Jira Service Desk integration.
The mobile apps are in closed beta as of the date of this review.
Talkdesk does not currently have voicemail drop functionality, iOS and Android apps, and native Jira Service Desk integration.
The mobile apps are in closed beta as of the date of this review.
What problems is the product solving and how is that benefiting you?
Before Talkdesk, we had a clunky CCaaS that was difficult to manage and needed heavy IT involvement. IVR menus were hard to change. Reporting and analytics were very limited to the point where we gave up on looking at them.
Recommendations to others considering the product:
Make sure the professional services contract and scope is well detailed and includes onsite services and adequate time for user acceptance testing.
Talkdesk Review
What do you like best about the product?
Ability to handle calls efficiently and with ease.
What do you dislike about the product?
Nothing - its a great service for our customers
What problems is the product solving and how is that benefiting you?
We are handling calls quickly and regularly - able to service customers quickly
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