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Talkdesk Recommendations
What do you like best about the product?
It's easy and you can reach anyone within seconds. I am really pleased to be using this feature 'cos it helps me reach all of my contacts and I am able to finish my job before the given time. Talkdesk is the only thing that I will use it in the future.
What do you dislike about the product?
Sometimes the line drops down and you can barely hear anything. Even tho it is not something that happens too often it is really important to be able to improve that. It happened when I was in the middle of a very important conversation and follow-up call back was crucial because of a single drop down.
What problems is the product solving and how is that benefiting you?
Talking to a business partner, how to improve their online visibility for shopping and being more available for their customer. Most of the time those talks are educational speeches on our end and how they can improve their service, serving and satisfying their customers. I do believe that when it comes to online ordering it is crucial to pay attention to every small detail that will attract a customer into placing and trusting a product and stay loyal to it. Talkdesk is really the most helpful tool for addressing all of the necessary issues and advice that we meet along the way.
Recommendations to others considering the product:
It is the best thing that you can use if you're dealing with outbound and inbound calls.
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Great Call Center Tool
What do you like best about the product?
The mobility of having a softphone on your computer and the API integrations into a ticketing system. This has made a seamless trasition into looking for call drivers and quickly identifying what is causing higher volume. The quality of calls has been great. We are glad to be using it.
What do you dislike about the product?
Reporting - cant create custom dashboards. This has required us to export alot of data to spread sheets then have to reimport it into other systems. If they had the ability for us to create these dashboards in the same software it would be quicker.
What problems is the product solving and how is that benefiting you?
We are able to be more mobile and even work from home when needed.
Talkdesk Rocks
What do you like best about the product?
Great interface and lots of functionality.
What do you dislike about the product?
There is a slight delay while on calls.
What problems is the product solving and how is that benefiting you?
Talkdesk has wonderful reporting tools and allows for easy real-time access to relevant information.
Simplicity
What do you like best about the product?
Talkdesk is great on all fields, however if there`s on thing that i like the best, then it`s the integration it has across multiple platforms, websites. Being able to call numbers merely by clicking the number on a random website (thanks to the Talkdesk extension) makes my life and job a lot easier.
What do you dislike about the product?
Just the occasional drops in calls. But they are not that often.
What problems is the product solving and how is that benefiting you?
I work as an account manager at a start up company and Talkdesk is our go to solution for reaching out to our accounts. I use it on daily basis.
Recommendations to others considering the product:
Guaranteed the best product in it`s area. Definitely recommend it to anyone looking for a calling service online.
Easy access for your business
What do you like best about the product?
I'm using Talkdesk for a few years now and I must say it made my work so much easier.
I have easy access to all my calls, the recordings are always available so if I need to remind myself it's just a few clicks away.
I have easy access to all my calls, the recordings are always available so if I need to remind myself it's just a few clicks away.
What do you dislike about the product?
Honestly, I don't have anything to say that I dislike, I would like to be able to send a fax from this program and SMS, other than that I'm very satisfied.
What problems is the product solving and how is that benefiting you?
Easy access, recordings available every time, Voicemail
Recommendations to others considering the product:
Definitely try it and I promise you will love it .
Great experience
What do you like best about the product?
Talkdesk integrates great with the other third party programs we utilize to create a seamless experience across several different programs.
What do you dislike about the product?
Talkdesk could improve the reporting feature as it is somewhat simplified and it would be helpful to have more advanced statistics in that feature. More advanced/granular call routing, we have had to utilize our own phone system in addition to Talkdesk to allow us to have the calls route the way we would like it to.
What problems is the product solving and how is that benefiting you?
Allows easier access to ticket queue for when customers have been calling in, allows us to auto-generate tickets for inbound calls allowing an easier method to update and close tickets in real time.
Recommendations to others considering the product:
I would recommend they switch over to Talkdesk as we have customizability that we did not have before and a reliable program.
Talk desk is easy and awesome
What do you like best about the product?
I like that it is so easy to navigate. It hardly ever has issues
What do you dislike about the product?
Nothing really sometimes it takes a second to connect but that is my only issue
What problems is the product solving and how is that benefiting you?
Talkdesk is what we operate our business from it is how we stay in contact with our customers
It's alright
What do you like best about the product?
I like that it integrates with our Zendesk system for inbound calls to create useable tickets.
What do you dislike about the product?
We have a lot of connectivity issues. We have to redownload the call bar fairly regularly to get it to work properly. People constantly are having trouble hearing agents as well.
What problems is the product solving and how is that benefiting you?
Customer contact via the phone. It's a benefit that each time someone calls in a ticket is created so we can take down proper notes. It makes it easy to be able to track calls, and times in reference to queue times, hold times, and agent metrics.
I use talk desk daily from work and from home and love it!
What do you like best about the product?
I love talk desk because it is easy to use, and reliable! It is so reassuring to have a phone system that works every time! It connects at lightning speed and is a good system for new hires.
What do you dislike about the product?
I dislike that at times there is a seemingly slow connection and a delay in the line.
What problems is the product solving and how is that benefiting you?
I love that TalkDesk connects with ZenDesk, the system we use for notes and emails. Effortlessly easy in linking phone calls with notes for customer's accounts.
Great! No issues so far
What do you like best about the product?
It gives you the opportunity to reach people everywhere, fast and easy. It's an amazing tool that makes my job easier on daily basis. I keep the communication with our partners on a high level and I would definitely recommend Talkdesk to all of my friends!
What do you dislike about the product?
There are not many things that I can say that I dislike. Sometimes the line can get disconnected, but that's more an internet issue than a talk desk issue.
What problems is the product solving and how is that benefiting you?
As I previously said, it's making my daily job easier by giving me the opportunity to reach out to our partners fast and easy, so I can help them grow their business with us.
Recommendations to others considering the product:
You should definitely try it!
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