Talkdesk
TalkdeskExternal reviews
2,471 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Perfect solution for a customer-facing startup
What do you like best about the product?
Talkdesk is easy to use, and it has tons of features. The Talkdesk team is constantly coming out with new features. Their support is amazing. I've had a couple calls with Talkdesk employees to help figure out solutions and find features that solve issues.
What do you dislike about the product?
I haven't run into a downside with Talkdesk yet. Any issues or bumps that I've run into, Talkdesk's team has been able to fix or provide an alternative solution for.
What problems is the product solving and how is that benefiting you?
I'm able to constantly monitor service level, agent status, and more. Talkdesk allows me to use one number externally for customers, and another number internally.
Awesome call experience
What do you like best about the product?
It's very easy to use, reliable, the recording of the calls is also an amazing feature given that i talk for hours on end with our clients. Also the abiliti to integrate with other software is a huge plus. Using it together with CRM software such as Salesforce is such a powerful tool.
What do you dislike about the product?
There is the occasional drop in service, sometimes during calls which can be annoying. But it isn`t that frequent so it`s a kink that`s easily forgettable.
What problems is the product solving and how is that benefiting you?
Communicating with our clients on daily basis. This is literally my entire work load, Talkdesk is what i use to get in touch with our clients, manage their accounts, help solve their problems.
Recommendations to others considering the product:
Don`t even think about it. I have used other similar software and nothing even compares to Talkdesk. It is absolutely the best software of this kind.
Perfect CTI Solution
What do you like best about the product?
Talkdesk is very easy for integration with Salesforce. We have access a the big ecosystem by AppConnect or APIs
What do you dislike about the product?
Mobile Apps because it`s not simple for agent to answer call or others possibilty in the mobile phone.
What problems is the product solving and how is that benefiting you?
Scalability and you gain on NPS Score.
Great fit for all!
What do you like best about the product?
Account Management; Talkdesk have helped us best understand the product, and, therefore make the most of it. As a result, our Customer Experience Team is improving on a weekly basis.
What do you dislike about the product?
One technical issue took a while to resolve, however, it was unique in its problem.
What problems is the product solving and how is that benefiting you?
Customer Experience; reducing wait times; better producitivity; happier colleagues; and understanding the issues to enable us to proactively resolve issues.
Easy to use and intergrate
What do you like best about the product?
The salesforce intergration and ease of use
What do you dislike about the product?
Not being able to assign a call to a salesforce opportunity unless you access the opportunity whilst on the call.
What problems is the product solving and how is that benefiting you?
Knowledge of who is calling us and why
Talkdesk
What do you like best about the product?
Easy to use and implement, new features in every release, product team listens to us and we get them as features.
What do you dislike about the product?
Network issues, we want talkdesk on level where they tell us where is the issue in Network.
What problems is the product solving and how is that benefiting you?
taking CTI within Canon's landscape rather then using BPO's, adding value with the integration, making sure Salesforce is the only application which is used by agent.
Recommendations to others considering the product:
start using it, it simple to use
Great for soft phones, but some glitches or things to improve on.
What do you like best about the product?
I do think it's one of the simpler softphones, especially with the use of the callbar app. It helps to have the callbar always open to receive calls but it takes a couple of steps/clicks to do so every morning.
What do you dislike about the product?
I think it could be more seamless to setup, I feel that I miss a lot of calls. I wish there was text voicemails, to skip listening to all of them.
What problems is the product solving and how is that benefiting you?
Softphones, better communication without being tied to my desk to have access to my work phone
Simple way to talk to customers
What do you like best about the product?
I like the simple look of the keypad and calling functions. I like the blind transfer feature the most because I can talk to my colleague first before transferring the other person on the line. Efficient and I have been using this system at multiple companies
What do you dislike about the product?
The idle notification sound is extremely loud and annoying
What problems is the product solving and how is that benefiting you?
With Talkdesk I'm able to successfully connect with customers around the world
Good layout, questionable quality.
What do you like best about the product?
I liked how call recordings were saved at easily accessible urls for later listening. The call widget is also help and makes it easy to use TalkDesk while performing other tasks. In-call notes were really well set up and easy to add. The monitoring features were pretty good, as well. I like how it was visualized.
What do you dislike about the product?
The call quality was consistently poor, with lots of crackling, dropped calls and garbled sound. There were also continually issues with call queuing and auto-assigning calls. The admin settings were also hard to access and different features were not in the places I expected them to be. For example, there were like 3 different places you had to go in the admin panel just to turn off the phones or to update the call hours.
What problems is the product solving and how is that benefiting you?
I previously used TalkDesk to field calls from customers. The call recording and playback features worked well.
Recommendations to others considering the product:
Definitely use the widget version over the web-based version. It's much more user-friendly and typically has better reception.
Talkdesk
What do you like best about the product?
I use Talkdest daily and its really fast and easy to use.
What do you dislike about the product?
Sometimes you can not hear clients and stuck.
What problems is the product solving and how is that benefiting you?
I'm not having issues when I'm dealing with my clients so Talkdesk gives me this benefit.
showing 1,941 - 1,950