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Talkdesk is great
What do you like best about the product?
TalkDesk is great! The effective interface that is displayed allows for maximum work and allows for an efficient work environment! Additionally, I enjoy how the cases from TalkDesk migrate to SalesForce. My favorite aspect of TalkDesk is how I am able to see what Customer Support agent is available and who is not.
What do you dislike about the product?
Nothing to be honest, best system I have used
What problems is the product solving and how is that benefiting you?
We are able to produce technical support solutions with TalkDesk. We have troubleshoot errors faster and connect calls to the correct Customer Support Staff
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TalkDesk for efficient inbound and outbound communication
What do you like best about the product?
TalkDesk is Awesome! I've been using it for almost 2 now and I truly recommend it to everyone. I especially like the Widget Mode since it's so easy to use. The call quality is great so I never have to worry about any issues. Also, it has a lot of option which makes my job easier!
What do you dislike about the product?
So far I haven't experienced any issues with it, therefore, I don't really have to add anything here. I really like their service and I would recommend it to anyone dealing with inbound and outbound calls!
What problems is the product solving and how is that benefiting you?
I mainly do up-sell on a daily basis. Talkdesk really helps me organize my time and calls I have to make, it has a lot of features which help with communication, tacking and organizing.
Easy to use and convenient
What do you like best about the product?
The fact that I can keep track of the calls and have the recordings available in case I need to double check something. It helps me perform at my best and it's not complicated to use. It is really convenient. Highly recommending it.
What do you dislike about the product?
There is not anything to dislike from Talkdesk. It does wonders. No complaints from my side at all!
What problems is the product solving and how is that benefiting you?
My work depends on Talkdesk. It helps me keep track of my calls and it prooves my efficiency. I do business over the phone using Talkdesk and I cannot imagine how I would be able to work without it. I realized that it really matters to have the right utilities and Talkdesk has proven that it's not replaceable.
Recommendations to others considering the product:
Highly recommend. It's a must product if you want to perform at the best!
Great product!!
What do you like best about the product?
Consistency, great connection have never dropped calls or had any issues with recordings!
What do you dislike about the product?
Not much to dislike about this brand, easy to use and not updating during production hours like a lot of other products
What problems is the product solving and how is that benefiting you?
customer service inbound and outbound!
Recommendations to others considering the product:
Perfect for professional setting.
Excellent
What do you like best about the product?
It is so easy to use, and the quality is great!
What do you dislike about the product?
There is nothing I don't dislike at the moment, the product is awesome and should keep it like this.
What problems is the product solving and how is that benefiting you?
I am contacting my business partners which are not in the state fast and easy, and therefore solving important stuff.
Recommendations to others considering the product:
I will recommend this product to everything. It is really easy to use, it is stable to make calls through and has awesome tracking service.
Great, Functional Features
What do you like best about the product?
Talkdesk's categories make customer interaction so easy. I can sort tickets in tons of different categories to find exactly what I need. The interface enables quick replies to customer's questions. It's also flexible, so if there are any issues with categories that are specific to our needs, we can make changes to ticket sorting and categorizing.
What do you dislike about the product?
I have had issues with the callbar extension not letting me log in. I emailed the Talkdesk support team and they were able to walk me through some steps. However, no one else on my team had issues that persisted like that, so it's not common.
What problems is the product solving and how is that benefiting you?
We are able to interact with our customers more often and with better service. The system can be altered to reflect our needs as a team. It's easy to pass along tickets, link tickets together, or pass to other agents.
Great System
What do you like best about the product?
Transfer functionality is awesome! It used to be difficult to use, but they've made some great improvements!
What do you dislike about the product?
Wish I could change the ring on a user to user basis
What problems is the product solving and how is that benefiting you?
Clear and easy calling to and from customers
Great Service-Use TalkDesk
What do you like best about the product?
I like being able to see info from customers makes them feel like you care and know what's going on
What do you dislike about the product?
It says "fetching data" and wont let you answer the call occasionally
What problems is the product solving and how is that benefiting you?
Tech support issues. We use it to pull up their account info. It helps the call go quicker because most of the time we are able to pull up the correct account info of the customer before we even answer the call.
Recommendations to others considering the product:
You should use it, it's great!
easy to use
What do you like best about the product?
It is very easy to use and has a friendly call bar with just a few options. Very easy to read the results too.
What do you dislike about the product?
you need a very good connection, if not, with wifi is not working properly and, at the other side of the line, the hear you interrupted.
What problems is the product solving and how is that benefiting you?
counting time of calls, calls register and record. It is very easy to check the results and to understand them
Great Feature, User-friendly. So far so good.
What do you like best about the product?
Not sure about others, but Talkdesk has a lot of features that actually come in handy in most of the times. Very user-friendly, easy to maneuver.
What do you dislike about the product?
Sometimes the system would glitch out of not showing any incoming call, when there, in fact, are inbound calls coming in. Could be internet issue instead, not entirely sure.
What problems is the product solving and how is that benefiting you?
It's very easy to trace back the call logs, which comes in handy dealing with certain situations.
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