Talkdesk
TalkdeskExternal reviews
2,471 reviews
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Very Convenient Call Center Tool
What do you like best about the product?
I like how I can go back and listen to my calls for training purposes. Very easy to transfer phone calls and connect calls within our team. I've never had a problem with the sound quality either on a phone call using Talkdesk.
What do you dislike about the product?
I've had customers mention they don't recognize the number when we initiate a phone call.
What problems is the product solving and how is that benefiting you?
It's a convenient way for our clients to call into our entire team and quickly have their calls picked up & answered. It's also nice that if you aren't in the office, you still have your office phone essentially with you if you are working remote anywhere.
Necessary for your business practices!
What do you like best about the product?
Extremely easy to keep in contact with clients. No need for using your personal cellphone, keeping all contacts housed under one account for all members of your company, Talkdesk is a super user-friendly business tactic.
What do you dislike about the product?
Every once in a while, a call will come into a "line" that not everyone can see, but each call will always be seen by at least one person within your company, so you can always connect to your clients even if this happens.
What problems is the product solving and how is that benefiting you?
Connecting with clients. Easy to transfer calls. Extremely easy to pick up the phone and call. Great for keeping track of your past client calls. Super helpful from an organizational standpoint!
Talkdesk is a really great resource especially for working from home!
What do you like best about the product?
I really like that talkdesk provides me quick access to voicemails, easy call-back, and incoming calls. Receiving calls as a customer experience advocate is so easy with Talkdesk. We are a company with a really . high call volume so being able to direct those calls to the next available person makes it a better experience for the customer too.
What do you dislike about the product?
I haven't really run into anything that I specifically dislike about Talkdesk. I guess it would be great if Talkdesk could find a way to prevent the automated messages that come through to be disconnected automatically. It can really slow us down if we're trying to help customers and automated messages come through. It pretty much just sets us back a few seconds but that could've been avoided and a customer could've been helped instead.
What problems is the product solving and how is that benefiting you?
Customer service is priority and Talkdesk allows me access to incoming calls and voicemails, making it easier to do my job. I like that there are categories for our team to use like K-time and T-time, and going into those rooms instead of being available on the phones helps us to do our jobs more effectively.
User-Friendly
What do you like best about the product?
I like the most of Talkdesk is Talkdesk has a stable experience and the call signal is very stable. Even with cross-border and inter-continental calls.
What do you dislike about the product?
Sometimes, the status will not change it right away, even I changed it to Break or Lunch, it is does not working sometimes, so I have to reload the page.
What problems is the product solving and how is that benefiting you?
Very easy and clear communications though Talkdesk, super cleaar to see though the reporting page.
Recommendations to others considering the product:
Highly recommended to
Communication platform
What do you like best about the product?
Good platform for easy communication. Easy to use, clear and quick way to check our performance.
What do you dislike about the product?
We cannot count our calls per day. We cannot see our total of hours we did per day.
What problems is the product solving and how is that benefiting you?
I call clients to facilitate business and ensure easy communication.
Recommendations to others considering the product:
Create a method to enable counting our calls per day.
Good tool for performance
What do you like best about the product?
Talkdesk is easy to use and relatively fast responding.
What do you dislike about the product?
I cannot count the number of call I have made in a day.
What problems is the product solving and how is that benefiting you?
We can call in different countries easily.
Useful and simple
What do you like best about the product?
Intuitive tool with good setups without any difficulties
What do you dislike about the product?
Honestly nothing to say, it's just good. the software do the job
What problems is the product solving and how is that benefiting you?
calling and check some workers task
talkdesk is awesome
What do you like best about the product?
the fast taht is easy to use and very convenient, you can call any country from the platform
What do you dislike about the product?
sometimes, it gets forever to make a call,
What problems is the product solving and how is that benefiting you?
I have been calling my clients through talk desk and in the meantime made a lot of money
Recommendations to others considering the product:
a better design maybe
tools o call and make outbounding calls
What do you like best about the product?
easy to invite guest on the call
easy to compose the number
easy to compose the number
What do you dislike about the product?
not easy to count how many call per day I have done
What problems is the product solving and how is that benefiting you?
I am calling customer for making business
Good outweighs the bad
What do you like best about the product?
I like Talkdesk for it's ability to track and record calls. I am not sure if it is my network or talkdesk specifically, but I am frequently having to close out of it and open it back up for it to work properly. I have talked to others on my team and some have experienced the same thing while others have had no problems with that.
What do you dislike about the product?
I don't like that talkdesk creates a duplicate ticket for every call and that I am constantly having to close out of it and reopen for it to work. I also find it difficult to transfer to someone else; if there are calls in the queue, they have no opportunity to set themselves to "available for transfer" before the next call is routed to them.
What problems is the product solving and how is that benefiting you?
We are now able to see what is driving the volume of our calls by selecting a disposition.
Gives us immediate access to recorded calls.
writes back to our ticket system.
Gives us immediate access to recorded calls.
writes back to our ticket system.
Recommendations to others considering the product:
I think it is capable of doing what we need it to do... it's just a learning process and a matter of getting things customized.
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