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Talkdesk Review
What do you like best about the product?
The talkdesk user interface is really easy to learn and use on a day to day basis. Call quality is consistantly good and the copilot features are also really helpful for getting call summaries and looking through the knowledge base to find answers while on a call.
What do you dislike about the product?
Occasionally talkdesk notification client has issues bringing up call cards.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving streamlining problems while on a call. Instead of searching through multiple windows for issues or questions a customer brings up, we have our knowledge base updated with searchable common topics I can quickly reference.
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A Game Changer for JK Moving Services!
What do you like best about the product?
Since implementing Talkdesk, our team at JK Moving Services has experienced a remarkable shift in how we handle customer interactions. The platform has streamlined our communication process, allowing us to provide faster, more efficient service to our clients. The intuitive interface and seamless integration with our CRM make it easy for my colleagues and me to track, manage, and follow up with customers, leading to better engagement and higher satisfaction rates.
What do you dislike about the product?
One area for improvement would be the option to change the answer ringer. Customizing the ringtone would add a personalized touch and make it easier to differentiate between internal and external calls, which would be especially helpful in our fast-paced environment.
What problems is the product solving and how is that benefiting you?
One significant problem Talkdesk is helping us solve is customer call management. Before Talkdesk, we struggled with missed calls and delayed responses, especially during peak times. Now, features like automatic call distribution and real-time monitoring ensure that no call slips through the cracks, helping us maintain a high level of responsiveness and customer satisfaction.
Game changer for customer service, automating tasks is number one for me!
What do you like best about the product?
user friendly and flexible, freeing up my time by automating tasks is something that will ALWAYS make my job easier as well as the variety of options to customize it for whatever you need it for
What do you dislike about the product?
probably takes some time to learn at first and it might require additional support to get a hang of it, also calls sometimes simply do not come to my talkdesk so I just have to restart from time to time
What problems is the product solving and how is that benefiting you?
reducing wait times and improving the quality of interactions, AI powered features are unmatched as this is a new thing now and talkdesk seems to get the hang of it very quickly
Talkdesk Review
What do you like best about the product?
I absolutely loved the Co-Pilot feature! It’s a total game-changer. Being able to instantly review what was said is so helpful—whether I need to double-check something I missed or get a quick reminder, it’s always right there to keep me on track. It’s like having a personal assistant that ensures I never miss a beat with customers!
What do you dislike about the product?
It can be a bit tricky to locate the cues at first, but with a little practice, it becomes much easier!
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of inefficient and fragmented customer service management. By providing an all-in-one cloud-based platform, it streamlines communication across various channels—whether it’s phone, email, or chat. This makes it easier for teams to manage customer interactions and deliver faster, more personalized support. For me, the biggest benefit is how it boosts productivity. With features like real-time analytics and AI-powered tools, I can respond quickly, track customer needs accurately, and ultimately improve the overall customer experience!
Talkdesk has been so effective in my calls, great call quality and call flow.
What do you like best about the product?
We are able interact in calls internally and externally.
What do you dislike about the product?
Talkdesk can sometimes delay call stats.
What problems is the product solving and how is that benefiting you?
Talkdesk assists on receiving and outgoing calls.
I am able to receive inbound and make outbound calls, also has excellent call quality.
I am able to receive inbound and make outbound calls, also has excellent call quality.
Pleasurable
What do you like best about the product?
I do use Talk Desk frequently which comes with several features
What do you dislike about the product?
I found it to be far from ease of Implementation as all the other features are a little difficult to use
What problems is the product solving and how is that benefiting you?
Talk Desk Has solved manual dialing making it easier to execute and to get through the workload
The software works like magic! Makes call management a breeze with all the easy access features.
What do you like best about the product?
Real-time interaction with clients. The call recording feature and contact storage capacity.
What do you dislike about the product?
While there is nothing to dislike, more improvements over time will make the software one of the best in the competition.
What problems is the product solving and how is that benefiting you?
Talkdest makes dialing clients fast and effecient with the advantage call recording for later assessments.
Talkdesk review rating
What do you like best about the product?
The talk desk has made assessing simple, where we can get a call to listen too and a scorecard to mark as real-time feedback to the agents as they will get their scorecard in real-time, and listen to a call same time. Also, populate other stats; like most markdowns and stats for the data month year. Also easy to track customers' call history, and populate sellers' information when they call in as that eliminates time to request sellers' information. Easy, informative, and friendly.
What do you dislike about the product?
Experiencing system issues where will take time to load or populate information
What problems is the product solving and how is that benefiting you?
The talk desk offers all the neccessary requirements when assessing call, providing feedback and looking for stats and most/common fails/errors
Talkdesk Review & Rating
What do you like best about the product?
Talkdesk is human-friendly, easy to use and navigate, and reporting is easy to understand and very much simplified. The quality and division between a customer and an agent are great. We can use it anytime and open more than one tab of Talkdesk in one go. Customers rarely complain about issues or connections and it is easy for them to hear and understand the agent on the call. The line is clear for the customers.
What do you dislike about the product?
The only challenge with Talkdesk is that when loading activities takes a long time, transcripts are unavailable on some outbound calls.
What problems is the product solving and how is that benefiting you?
AI or transcript, transcript benefits me and make listening to calls easy and understandable. I can always go back and search a part that I may have missed out on while listening to the call. It is easy to double check words that are being mumbled on the call and it is easy to follow time stamps with the transcripts.
Fast, able to contact colleagues and consult with other departments and transfer customers.
What do you like best about the product?
easily track productivity, consulting with different department
What do you dislike about the product?
sometimes talk desk is slow and can be changed to available whilst on another call.
What problems is the product solving and how is that benefiting you?
We are able to leave voicemail and check the last number you have called in case you have to call the customer back.
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