Select your cookie preferences

We use essential cookies and similar tools that are necessary to provide our site and services. We use performance cookies to collect anonymous statistics, so we can understand how customers use our site and make improvements. Essential cookies cannot be deactivated, but you can choose “Customize” or “Decline” to decline performance cookies.

If you agree, AWS and approved third parties will also use cookies to provide useful site features, remember your preferences, and display relevant content, including relevant advertising. To accept or decline all non-essential cookies, choose “Accept” or “Decline.” To make more detailed choices, choose “Customize.”

Sign in
Your Saved List Become a Channel Partner Sell in AWS Marketplace Amazon Web Services Home Help

Reviews from AWS Marketplace

0 AWS reviews
  • 5 star
    0
  • 4 star
    0
  • 3 star
    0
  • 2 star
    0
  • 1 star
    0

External reviews

2,393 reviews
from G2

External reviews are not included in the AWS star rating for the product.

Sort by
Filter by

    Rachel A.

Talkdesk was the launch point

  • December 04, 2024
  • Review provided by G2

What do you like best about the product?
I love the supportive staff, the ease of use for the end user, and the expansive reports available. We have not fully launched our prodcuts and we are already blown away with our improved efficiencies, and the expanded support for our members.
What do you dislike about the product?
We chose a time to convert over to Talkdesk when we were launches several other pieces that will need to be integrated into Talkdesk- It feels like a large lift and there are lots of moving pieces to balance and ensure they are working in tandum. This is absolutely no fault of Talkdesk, but I had to put something here.
What problems is the product solving and how is that benefiting you?
We are being connected with members who are facing more challenging issues and the auto attendant is taking care of the lower hanging fruit


    Zane R.

Talkdesk: Game Changing Banking Call Center Software.

  • December 04, 2024
  • Review verified by G2

What do you like best about the product?
The best thing about Talkdesk is the highly customizable features that allow you to direct calls in any fashion. Studio Flows are an AMAZING tool that really let you turn Talkdesk into your own thing.

Integrations are great, Workforce Management and Explore are super useful tools built right into the software.

For agents, the ease of use for daily tasks is far above any other software we have used in the past for Call Center Agents.

Implementation of muliple teams onto the system has been seamless.

Many of our teams use Talkdesk here, and our end goal is to have everyone on the system by the end of next year.

Multi-level solution software is amazing in this day and age, and Talkdesk offers one of the better complete pacakages.
What do you dislike about the product?
I dont think there are enough Guides and helpful tips to learning the system.

Knowledge Base, Explore, and Data Dictonaries are nice, but there should be a much more in depth guide to using the Reporting System in specific.

Real time bugs with the Live Dashboards can be frustrating, but they are only visual errors and not real affected calls.

Customer Support ticketing system could use an upgrade, bring it more in line with other offerings.
What problems is the product solving and how is that benefiting you?
Talkdesk has been our solution for a call center software that can do more the simply dial outs and inbound calls. Here is a list of 5 unique solutions talkdesk offered to our issues:

1.) Talkdesk allows us to integrate all Calls, Chats and E-mails into one location for Agents to work.
2.) Talkdesk has a built in "Agent Assist" that transcribes calls and offers solutions from a built in Knowledge Base.
3.) Talkdesk provides far more reporting options then other Call Center software we've used in the past.
4.) Talkdesk offers robust Virtual Agent solutions for both our Voice IVR and our Chatting system.
5.) Talkdesk provides in-depth Live Reporting and Historical Reporting that you can access at a glance in the same Software.


    Maximilian S.

Highly Impressed – This Product Delivers!

  • December 04, 2024
  • Review verified by G2

What do you like best about the product?
One of the things I like best about Talkdesk is the Studio feature, which allows us to easily configure call and email flows ourselves. Apart from that, TalkDesk gives their customers the option to set automations to adjust workflows according to their needs. The new Copilot feature has also been a game changer for us, helping to boost quality and efficiency. Additionally, I appreciate that Talkdesk is constantly striving for improvements and never stops adjusting to the needs of its customers.
What do you dislike about the product?
One aspect that I find challenging about Talkdesk is that when a new feature is rolled out, it may not always work seamlessly from the start. It often requires some time and adjustments before it functions properly.
What problems is the product solving and how is that benefiting you?
Talkdesk is solving the problem of efficiently routing calls to the right agents with the appropriate language skills. This benefit is particularly valuable for our organization as it ensures that our customers are connected with the most suitable representative, leading to improved customer satisfaction and streamlined communication processes.


    Sporting Goods

Great platform and tools!

  • November 11, 2024
  • Review verified by G2

What do you like best about the product?
I'd like how easy is to use all the tools, and how easy is to learn all the features.
What do you dislike about the product?
There isn't major issues! It's a great platform!
What problems is the product solving and how is that benefiting you?
Retention and recalls


    Vanessa V.

Simplified communication with customers and within the company

  • November 08, 2024
  • Review verified by G2

What do you like best about the product?
Talkdesk is by far the best voice communication tool I've used so far; I like the design and that you can go back and listen to every interaction with any contact, also you can communicate with other team members swiftly and effortlessly. The option to place yourself as available/busy/etc. is great due to you cannot receive calls if you're in certain states, also Talkdesk is connected with our system and if a cutomer is not able to reach us they can leave a voicemail which is assigned to the user to listen at a later time. I have the app on my windows computer and works amazing, it never crashes.
What do you dislike about the product?
I don't dislike anything about Talkdesk so far.
What problems is the product solving and how is that benefiting you?
Talkdesk fulfills our voice communication needs, I can easily contact any customer by selecting the correct outbound number that I want to show as the caller, if I need to go back and listen to an interaction I can do so immediately after the call, that way I can focus on listening to the customer instead of taking many notes that may distract me from the conversation.


    Dwayne W.

Operations Manager

  • November 07, 2024
  • Review provided by G2

What do you like best about the product?
Feature funtionality is great. The Talkdesk dictionary and Talkdesk Academdy is outstamding. I've been running call centers for over 20 years at Sr Manager to Executive Directior levels aand I find talk desk better for the end user than Five9, NICE and Geneysis which I have implemntented and project managed all four of the aforementioned IVR systems. I'm currently looking to upgrade our current TalkDesk configuration.
What do you dislike about the product?
The standard reporting isnt enough to manage a call center, more robust reporting is need ed. The dashboard reporting isnt very usable. I wasnt at Allwork when the RFP was com or discvovery was done done so to be fair.
What problems is the product solving and how is that benefiting you?
Our call routing has greatly improved, because we had no reporting the reporting is better, self service tools as an admintrator is exceptional. no mor waitin for tickets.


    Jevgeni T.

Talkdesk Review (Administrator Perspective)

  • November 07, 2024
  • Review verified by G2

What do you like best about the product?
The (technical) customer service is amazing and actually unlike many other cs providers, directly reachable via phone. That's a huge plus point in my perspective when you quickly want to double check, confirm or simply fix things which potentially have a considerable impact on business. My CSM is superb and very flexible which isn't something one should take for granted. The ease of use and implementation of the software/service is also rather on the easy side.
What do you dislike about the product?
More refined UI and management of ring groups and bulk changes (when not using csv's), users reporting that the audio source has changed (most likely not a TD dedicated issue and more related to windowsOS) and last but not least a couple of features missing such as forward to different flow component in studio.
What problems is the product solving and how is that benefiting you?
Not necessarily solving but rather enabling us to be reachable for customers and vice versa.


    Consumer Services

Great accessible resources at fingertips

  • November 07, 2024
  • Review verified by G2

What do you like best about the product?
Talkdesk makes it easy to utilize the resources provided to us through Copilot. The transcript of our calls and visual voicemail help me a lot.
What do you dislike about the product?
I only wish we could customize our sounds, like ringtone and end of call.
What problems is the product solving and how is that benefiting you?
Being able to effectively record notes of a call or refer back to the transcript if I missed a bit of information verbalized by the caller. It helps me remain professional and attentive.


    Jerum T.

Powerful application

  • November 06, 2024
  • Review provided by G2

What do you like best about the product?
The variety of tools and functionalities Talkdesk offers, makes it the most powerful application on the market to be deployed in contact centres. The application is very easy to use for our users.

The standard Contact Centre functions are of a high standard and any additional add-ons only bring the experience to a higher level. The Talkdesk team is very helpful and professional, they are always ready to help.
What do you dislike about the product?
Certain areas such as the automation designers for Workspace, Studio & Autopilots could use an aligment. It would be good to be able to have modules that are reusable across all designers. The Workspace designer and Autopilot Automation designer could also be built into something requiring less coding knowledge. Standard digital components for Whatsapp should be implemented too.
What problems is the product solving and how is that benefiting you?
We are now able to provide our clients with multi channel service using all tools available. This has increased our agent efficiency and allowed for better handling times in general.


    Logistics and Supply Chain

Great Customer Service

  • October 11, 2024
  • Review verified by G2

What do you like best about the product?
They're are consistently quick to respond to any queries you may have.
What do you dislike about the product?
There has been some limitations to area's we were hoping to explore (SMS and Messenger)
What problems is the product solving and how is that benefiting you?
We currently take all of our customer service telephone calls through Talkdesk, which allows us to easily manage multiple different customers globally. The cloud based solution allows us to follow the sun and provide world class service from a variety of different locations.