Talkdesk
TalkdeskExternal reviews
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Boosts Call Efficiency with Great Transcription, Needs Better App Sync
What do you like best about the product?
I absolutely love Talkdesk and how the platform takes so much stress out of my work day. I have a bad memory, and being able to see my and my customer's conversation transcribed allows me to better focus on assisting the customer. I enjoy how Talkdesk helps me transcribe conversations and create case notes with ease. The interaction summary feature is beneficial as it captures the conversation well, which helps me take more calls. Additionally, the initial setup of Talkdesk was very easy.
What do you dislike about the product?
Sometimes it does not sync with other apps well. When completing a call, it can put the information over to Salesforce way better.
What problems is the product solving and how is that benefiting you?
I love Talkdesk for transcribing conversations and creating case notes easily, helping me focus better on assisting customers.
Effortless Scheduling and Performance Tracking
What do you like best about the product?
I like how you can check your scheduled and calls along with your performance, ease to use and number of features is great
What do you dislike about the product?
when there is tech issues which is not offend
What problems is the product solving and how is that benefiting you?
its solving when students talk fast records every word to look back and make sure entering the correct information and with Ai now able to select your wrap sheet after call or email is great
Automate your processes and workflows with Talkdesk's digital resources.
What do you like best about the product?
Talkdesk is an accessible and innovative virtual work system that facilitates the execution of processes and workflows with all its digital automation features, making it easier to manage all your business relationships with your customers.
Talkdesk also offers a centralized and accessible platform that connects to the best work systems and applications, improving the quality and efficiency of all your virtual activities.
Talkdesk also offers a centralized and accessible platform that connects to the best work systems and applications, improving the quality and efficiency of all your virtual activities.
What do you dislike about the product?
I have no negative comments about Talkdesk's digital features and tools, I think it is a very useful and high performance business system.
What problems is the product solving and how is that benefiting you?
My experience using Talkdesk's digital resources has been very positive, improving the control of my processes and workflows with the use of its digital automation features, increasing my productivity and business efficiency.
Perfect Interoperability and Ease of Configuration
What do you like best about the product?
I greatly appreciate Talkdesk's interoperability with various applications, which allows me to integrate it perfectly with other systems, such as our Salesforce CRM, turning it into a crucial control center for our operations. The ability to manage the system from both an agent's and an administrator's perspective is invaluable, as it integrates these experiences and facilitates a more holistic and efficient management of the call center. Additionally, Talkdesk's ability to adapt to the growth of our system is perfect, as it adjusts to the growing and complex needs of our call center. The initial setup of Talkdesk was surprisingly quick and easy compared to Avaya, which saved me significant time and effort, allowing us to get up and running without unnecessary delays.
What do you dislike about the product?
Initially, it is complicated to manage Talkdesk. The logic of some components, especially when working with variables or custom integrations, requires a very good understanding of Talkdesk.
What problems is the product solving and how is that benefiting you?
Talkdesk optimizes the customer experience and call center operations, allowing for growth and efficient scalability. Its interoperability with applications and tools like Salesforce creates a comprehensive control center. Although initially the management is complex, its setup is quick.
Smart Contact Centre Tool That Grew With Us - With Some Customization Still Needed
What do you like best about the product?
The way routing, IVR and voice flows are handled feels surprisingly simple: we could set up rules like "VIP customer -> senior rep" or "mobile chat-only query -> minimal agent path" without needing a full workflow team. I appreciated how Talkdesk gives visibility to supervisors: real-time dashboards show agent status, call queues, average wait times - so we could intervene quickly instead of discovering issues post-mortem.
What do you dislike about the product?
Licensing becomes complex as you scale: when moving from a basic voice-only setup to omnichannel + co-pilot + workforce-management features, the cost model requires planning ahead to avoid surprise bills.
What problems is the product solving and how is that benefiting you?
With Talkdesk, we now have a unified agent desk: our agents handle voice, chat and SMS in one tool, use one dashboard, and the context stays with the customer across channel-hops, which means smoother hand-offs, less "tell me again what happened" moments and improved satisfaction. Real-time dashboards mean supervisors no longer wait for end-of-day reports, they see queue build up, slow agents, spike in wait-time, and can re-allocate or intervene immediately - our first-response times dropped and SLA breaches reduced.
Very useful platform
What do you like best about the product?
What I like best about Talkdesk is its user-friendly interface and powerful call routing capabilities. The platform is easy to navigate, even for non-technical users, and provides real-time call monitoring, analytics, and reporting that help supervisors manage performance more effectively.
What do you dislike about the product?
What I dislike about Talkdesk is that the platform can sometimes be unreliable in terms of call quality and connectivity.
What problems is the product solving and how is that benefiting you?
Talkdesk is helping us streamline our customer support operations by centralizing all inbound and outbound communication into one cloud-based platform.
Evaluating Talkdesk: Strengths, Weaknesses, and User Experience
What do you like best about the product?
Talkdesk enables communication through voice, SMS, email, chat, and social media, all from a single, unified interface. Agents have access to previous interactions across these channels, which means customers don’t need to repeat information. Additionally, the platform offers real-time dashboards, such as Talkdesk Live, as well as historical reporting through Talkdesk Explore. This allows supervisors and managers to monitor performance, identify trends, and make operational adjustments as needed.
What do you dislike about the product?
Some features (omnichannel, advanced workflows, analytics, etc.) require paying for higher tiers or add-ons, which drives up total cost, and also, reports are not flexible enough, filtering is limited, or getting the specific metrics/data they want requires extra steps
What problems is the product solving and how is that benefiting you?
One, as an agent often spend a lot of time on after-call work (logging, summarizing, data entry), finding information, or switching between tools/systems. This slows down service, increases error risk, and drains agent morale, Calls (or other interactions) may not always be routed to the best available agent, there can be delays, overflow, etc. This reduces first contact resolution, and frustrates customers
Taldesk: Customer Services
What do you like best about the product?
I love the copilot on Taldesk, it is a great help when dealing with customers with low voice or hard to understand. Also, allows you to multitask while caller is speaking, once call is over you can quickly recap with it
What do you dislike about the product?
Lately Taldesk has had some connectivity issues but nothing too bad. It was solved within a timely manner
What problems is the product solving and how is that benefiting you?
Well, Taldesk is one of the most important and relevant on our type of jod. It helps us to get connected with the callers and have a smooth conversation while solving their inquiries. It keeps track of the calls and brief notes.
Efficient,Scalable, and Insightful Contact Center Solution.
What do you like best about the product?
Ease of Use, Multi-Channel Support, Strong Integration, Advanced Analytics, Automation & AI, Scalability, and Security.
What do you dislike about the product?
Learning curve for advanced features and pricing.
What problems is the product solving and how is that benefiting you?
Talkdesk is allowing us to improve our customers Call Centre experience, with the enhanced features and advanced reporting.
Talkdesk has empowered our contact center to grow and succeed
What do you like best about the product?
What I like best about Talkdesk is its intuitive and user-friendly interface. The UI is clean, well organized, and easy to navigate, which makes onboarding new team members much smoother. Everything feels accessible without being overwhelming, and important tools are just a click away.
Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart.
Another upside is the reliability and scalability of the system. Whether it’s handling higher call volumes or integrating with our other tools, Talkdesk has been dependable and flexible. This combination of ease of use and robust functionality really sets it apart.
What do you dislike about the product?
There are moments where reporting could be a bit more flexible. Certain metrics or views require manual adjustment to get the exact insights we need. These aren’t major issues, and overall Talkdesk support has been helpful when questions come up.
What problems is the product solving and how is that benefiting you?
Talkdesk helps us run a reliable and efficient contact center. It solves challenges around managing customer interactions, tracking performance, and scaling as we grow. With its AI tools and reporting, we save time, improve customer support, and make better business decisions.
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