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The best thing about Talkdesk is how efficient and easy it is to use!
What do you like best about the product?
There is no requirement for specialist technology or software, and managers and workers can apply this strategy with minimal additional effort. It is an innovative way to handle customer support inquiries. Unlike other services, this one does not require routine maintenance, such as installing new software and operating systems. The underlying infrastructure is secure since Amazon Web Services manages to host it. We have not found any platform-specific issues since utilizing it for some time. Calls can be redirected effortlessly to other workers or external phones.
What do you dislike about the product?
If Talkdesk could be more personalized, that would be great. For example, being able to customize the appearance and ringtone of your Callbar would make a big difference. It's already an excellent platform for corporations, but making it more personal would take it to the next level. Something as simple as having different ringtones available would go a long way!
What problems is the product solving and how is that benefiting you?
The problem is that Talkdesk enables us to conduct constructive talks with our stakeholders, and the interactions may be recorded for future use in follow-up and training. Thus, we are in a position to assist our stakeholders in resolving their difficulties considerably more rapidly. With the assistance of the Reporting feature, data collection is significantly simplified.
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Talkdesk is better than ever!
What do you like best about the product?
Talkdesk is so much better with the addition of the Talkdesk community. In the TD community, you can quickly find answers to questions and see issues that other Talkdesk users face.
What do you dislike about the product?
The only dislike that I have with Talkdesk is the constant updates. I love improvements but it seems like the updates happen all the time.
What problems is the product solving and how is that benefiting you?
Talkdesk is the tool that we use to answer customer service calls s or to stay in contact with our Clients who may need to be able to get in contact with us frequently throughout the day.
Why Talkdesk is the best phone system for Business
What do you like best about the product?
I appreciate how simple Talkdesk is to use. Its straightforward and efficient design makes it very user-friendly. The interface is easy to navigate, and I love that we can listen in on one another's calls from any device. Additionally, my favorite feature is the ability to change someone's status remotely, as it comes in handy in an emergency or disconnection. Seeing metrics such as how many agents are online, the number of calls being answered, callers on hold, and current wait time are also handy features that help us better predict caller wait times. Overall, I'm a big fan of Talkdesk due to its simplicity and effectiveness!
What do you dislike about the product?
I wouldn't say I like that inactivity results in an automatic logoff, and if this feature is enabled, I would prefer if logging required less time. However, it is suitable and understood since it is used in a professional setting. With the upcoming advancement of technology, it is only logical to anticipate an app that is better with regular updates, and eventually, we will all be satisfied using the world's best app.
What problems is the product solving and how is that benefiting you?
The Talkdesk CRM system can help preserve important contact information for customers, making it easy to send newsletters or create accounts. This is a great way to guide customers to the right team or individual inside your organization.
Talkdesk: The most trusted, performant, and simple contact center
What do you like best about the product?
It's beneficial that I can contact my carrier directly through Talkdesk without having to redial or hang up. In addition, the service quality is outstanding. The customer service representatives are amiable and insistent on helping you solve your concerns. However, I recently learned that if there is any ambient noise where I am, my cell phone will not allow me to take forwarded calls from Talkdesk. So the Helpdesk team exchanged emails with me to find a solution. They even offered a Zoom conference call because they could not settle the issue via email. We were finally able to address this issue and resolve it quickly! Considering the uniqueness of my case, I appreciate all the great assistance I received from customer service in determining it."
What do you dislike about the product?
There are many things about Talkdesk that I would like to change. In terms of email, practically everything is an issue. The only upside compared to our old system is the ability to retrieve emails from a queue, decreasing the likelihood that multiple people will respond to the same email simultaneously. However, using search functions to look up old emails is impossible. The only way you can be sure your search will be successful is if you have a complete email address handy.
What problems is the product solving and how is that benefiting you?
They have a flowchart-like design instead of just a matrix, can save specific reports, so they don't always have to be rerun, and have customer service that is more responsive in solving technical issues.
Good product - support and CSMs are responsive
What do you like best about the product?
The integrations work as they should. Support is helpful and will not ignore your requests.
What do you dislike about the product?
Lack of customization in some of the Salesforce integrations. Ordering for example.
What problems is the product solving and how is that benefiting you?
Sales call activity
Great solution for small or large businesses.
What do you like best about the product?
TalkDesk was easy to set up, the onboarding was thorough and the platform was easy enough to learn that it is now intuitive to rebuild flows on the fly as needed.
What do you dislike about the product?
Some of the reporting features don't apply to us, and sometimes a backward search to find a conversation has been difficult, but for the most part - it's beat the pants off Bell.
What problems is the product solving and how is that benefiting you?
We moved our calls to remote workers when trying to reduce the number of physical people in the building at the height of the pandemic. Now we use it to keep those customer service people remote and efficiently transfer calls across our business and remote work locations.
Plus, the way call flows are built, it is easy to add messaging to inbound calls... like when a water main breaks and a store location becomes inaccessible.
Plus, the way call flows are built, it is easy to add messaging to inbound calls... like when a water main breaks and a store location becomes inaccessible.
simplicity and performance
What do you like best about the product?
what I prefer in Talkdesk is the no code - low code and the AppConnect
What do you dislike about the product?
I don't want to contact support for simple parameters: music on hold, ringing tone, waiting time when transferring from agent to agent
What problems is the product solving and how is that benefiting you?
simple management of telework and agents working at remote sites
CS from home is easier with TalkDesk
What do you like best about the product?
I enjoy the fact that we can route all calls through the talkdesk system and that it is a web-based system. (meaning remote working is a breeze when answering phones.)
What do you dislike about the product?
I'm not too fond of the fact if I see a call waiting, I have to wait for it to get routed to me. It would be nice if I could click on the call and "force answer" if possible.
Additionally, I dislike not having mobile access unless paying more for additional items I do not need for my team. Lastly, we have gone through multiple service reps assigned to our team for assistance.
Additionally, I dislike not having mobile access unless paying more for additional items I do not need for my team. Lastly, we have gone through multiple service reps assigned to our team for assistance.
What problems is the product solving and how is that benefiting you?
They solved the call routing system very well. We can now filter calls from students, technicians, contractors, and PD calls. And have a fantastic ability to pull very detailed reports! A previous issue we had with our last softphone company, pulling metric data was a nightmare. Now it is excellent!
Easy to Use (Salesforce Integration)
What do you like best about the product?
I cannot speak to all of the functionality, but as a Salesforce Admin that helps with the integration piece, it has been relatively straightforward and easy to figure out.
What do you dislike about the product?
Sometimes the documentation is lacking, and it can be challenging to find what you need, and self-serve.
What problems is the product solving and how is that benefiting you?
The ability to call directly from Salesforce, create notes through the callbar and relate directly to other records. It saves our agents time.
Talkdesk Review - Reliable
What do you like best about the product?
Its a very reliable platform for all business needs and good support as well
What do you dislike about the product?
There is nothing as such to not to like about
What problems is the product solving and how is that benefiting you?
Have a business of calling multiple clients and it provides a very interactive platform with detailed reports
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