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Fast Customer Service
What do you like best about the product?
Talkdesk is great for working in fast-paced environments. It allows us to provide quick customer service. For people who do not have time to wait on the phone, we are able to call them back automatically. The call quality is great as well.
What do you dislike about the product?
There is the occasional call drop or not connecting to the phone. When the call does not connect it is transferred to the next available agent.
What problems is the product solving and how is that benefiting you?
We are able to solve customer journey issues. Issues like helping with purchasing, tracking orders, and registration. We are also able to find new issues with our website or personal accounts.
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Great service, user friendly
What do you like best about the product?
I love the integration with our CRM, it makes it easier to identify callers and keep track of our communications with them.
What do you dislike about the product?
Sometimes we do have connectivity issues, but they provide great service and are quick to fix them.
What problems is the product solving and how is that benefiting you?
it really helps to increase productivity with the click to dial tool, in this way we can reach as many customers as possible in a quick manner, helping us provide better assistance.
Intuitive
What do you like best about the product?
It's very easy to link to other programs, and make a call by just clicking on the number
What do you dislike about the product?
The call is not reliable when the connexion is unstable, which is normal.
What problems is the product solving and how is that benefiting you?
I'm calling people instead of communicating through email as the communication is more effective
Always responsive
What do you like best about the product?
Their support staff is always available and willing to go above and beyond if you are having issues.
What do you dislike about the product?
We do have occassional technical issues that prevent us from being able to take calls but they are usually short lived.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for our sales and support call center. Their integrations have allowed us to streamline a lot of our process.
A customer service call center staple
What do you like best about the product?
I like the ability to listen to calls later. Its was great for having my performance rated as I didn't have to try and remember - I could just listen and get feedback on what I did well or needed to improve upon.
What do you dislike about the product?
Some call quality but that could certainly be attributed to other factors. Some of the stats weren't easy to see but I think it was our internal set up.
What problems is the product solving and how is that benefiting you?
It was a staple for the call center that was created. I liked that the interface was user friendly.
Great Phone solution
What do you like best about the product?
I love the integration with Salesforce and the reporting functionality. The voicemail integration with Slack is also beneficial to our company.
What do you dislike about the product?
It can be a little difficult to navigate call history on the web portal. I also wish that the cell phone porting was a little bit more seamless.
What problems is the product solving and how is that benefiting you?
Call recording was a huge issue for my company. Now that we can go back and listen to conversations, it makes customer service a much easier role. Additionally, the reporting gives us great analytics to see who is answering the most calls and how long calls are taking.
Recommendations to others considering the product:
The customer service is top notch. We get questions answered quickly and efficiently which was a huge help while integrating it into our company.
Efficient and Effective!
What do you like best about the product?
Talkdesk has been very helpful to our team. The user interface is very user-friendly and it makes us more efficient in our calls.
What do you dislike about the product?
Sometimes the calls don't connect correctly or they don't pop up on Salesforce. This is a bit inconvenient because I'd have to create a case manually which takes some time
What problems is the product solving and how is that benefiting you?
Navigating Talkdesk is very easy and makes our calls faster and efficient.
TalkDesk is Awesome
What do you like best about the product?
TalkDesk is awesome ! The effective interface that is displayed allows for maximum work and allows for an efficient work environment ! Additionally, I enjoy how the cases from TalkDesk migrate to SalesForce. My favorite aspect about TalkDesk is how I am able to see what Customer Support agent is available and who is not.
What do you dislike about the product?
There are very few negative things I can say about TalkDesk. Although, one thing that tends to happen frequently which is why I gave a 9/10 is that not all of my cases are connecting to my SalesForce . This is the only issue that occurs frequently and every once in a while two calls will come in at the same time.
What problems is the product solving and how is that benefiting you?
We are able to produce technical support solutions with TalkDesk. We have troubleshoot errors faster and connect calls to the correct Customer Support Staff.
Recommendations to others considering the product:
You are headed in the right direction if you are looking to purchase TalkDesk for your company !
Efficient and transparent
What do you like best about the product?
I love TalkDesk's dashboards and reporting.
What do you dislike about the product?
I wish that there was a 30 second buffer after hitting "Log Call", the back to back ringing can get painful " if the volume gets high during the holidays. This is because if you need to take lunch or a break, the phone will still ring after hitting "Log Call" which affects our numbers. Youll need to miss the call, then take lunch.
What problems is the product solving and how is that benefiting you?
As mentioned above, the dashboards and reporting is my favorite part. It makes it super easy to visualize the data to make our process more efficient. We can also see the team's availability, which is useful if you need to take time off the phones to complete a project that way you can pick a time that has maximum phone availability.
Very helpful and professional
What do you like best about the product?
How professional and helpful TalkDesk has been. Whenever I have had a problem, it is always solved very quickly. I find transferring and receiving calls very easy. I like how contacts are saved, instead of having to put all the information yourself, which is incredibly stress free, especially when busy. Listening back on conversations has also been incredibly helpful.
What do you dislike about the product?
Sometimes the phone still rings when I have picked up the phone, where I find myself speaking half way through to clients.
What problems is the product solving and how is that benefiting you?
Listening back on conversations has really helped. When a repeat client rings, it says their name while they are ringing so you can get everything prepared by the time you have picked up. Making notes while on the phone is also a real benefit.
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