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Great tool for an international team
What do you like best about the product?
I love how easy to use the product is. Really makes a difference when you have to work on the phones all day!
What do you dislike about the product?
The quality can sometimes be a little on and off, but opening a ticket with support resolves the issue super quickly!
What problems is the product solving and how is that benefiting you?
We have a lot of middle east clients and it is very difficult to get local numbers from that region for customer to call us back!
Recommendations to others considering the product:
The easy to use system is amazing and the service is even better
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Great metrics
What do you like best about the product?
The reporting is great. It allows me to get a true grasp on our performance. The queueing of calls is great and the way you can change how the calls are dispersed is a huge plus.
What do you dislike about the product?
Sometimes the interaction with Sales Force is a little off. At times the calls will come through, but the case doesn't auto pop.
What problems is the product solving and how is that benefiting you?
Customer interaction and Case to call linking. It makes things so much faster to be able to receive a call from a customer and the case pops up with the contact info. When reviewing calls I am able to track down specific calls and cases quickly.
Recommendations to others considering the product:
If your running a call center and you're looking for something that delivers on all fronts then you want to add this to your company. Your team will appreciate it.
I like having options!
What do you like best about the product?
I have used many interfaces for phones. I like that there is a web interface and an a call bar which gives me options the fun part that you can choose which case to attach the call makes it easy if there are a lot of tabs open!
What do you dislike about the product?
I don't like that there is sometimes a 1 second delay in the phone calls when logged through the computer to the cell phone. It leads to me talking over customers, but I have trained myself to wait the second before i speak.
What problems is the product solving and how is that benefiting you?
I like that I am able to link the calls to my cases so if there is an escalated issue where the customer states non proper protocol or bad customer service I am able to pull up the call and review it.
Talkdesk Praise + Critique
What do you like best about the product?
Positive Feedback:
- Seamless Integration with Salesforce: We can record call dispositions and log them in Salesforce. We can click on a phone number in Salesforce, and Talkdesk makes the outbound call. This saves a great deal of time and energy.
- Voicemail Drop: Quality audio recording. Easy to leave a voicemail that sounds nice with one click.
- Simplicity: Very easy to adjust settings. If I ever need to change audio input/output, I do not have any problems making the switch (and testing it to make sure it is working).
- Reporting: Talkdesk produces easy-to-digest reports about call volume and service level. For basic data analysis, this is sufficient and helpful.
- Call Monitoring: Great audio quality and zero lags whenever I monitor calls.
- Seamless Integration with Salesforce: We can record call dispositions and log them in Salesforce. We can click on a phone number in Salesforce, and Talkdesk makes the outbound call. This saves a great deal of time and energy.
- Voicemail Drop: Quality audio recording. Easy to leave a voicemail that sounds nice with one click.
- Simplicity: Very easy to adjust settings. If I ever need to change audio input/output, I do not have any problems making the switch (and testing it to make sure it is working).
- Reporting: Talkdesk produces easy-to-digest reports about call volume and service level. For basic data analysis, this is sufficient and helpful.
- Call Monitoring: Great audio quality and zero lags whenever I monitor calls.
What do you dislike about the product?
Critique:
- Call Quality: It seems that Talkdesk has worked hard to correct echoes and lags during calls. I suspect they have simplified their system so it is not so heavily dependant on internet speeds. However, I still have frustrating experiences when a call does not connect properly or the audio levels are extremely low or way too high.
- Redundancy: If you are working with Talkdesk in your browser AND you have the Callbar app, you will have to deal with lots of time-consuming redundancy. For example, you will be asked to log all calls in the browser and in the app. Sometimes, you will hear the tone for an inbound call in the browser while you are already making an outbound call in the app.
- BlueTooth Struggles: This may be an issue I need to raise with Bose, but I cannot listen to music on my BlueTooth headphones in between making calls. The settings get confused.
- Call Quality: It seems that Talkdesk has worked hard to correct echoes and lags during calls. I suspect they have simplified their system so it is not so heavily dependant on internet speeds. However, I still have frustrating experiences when a call does not connect properly or the audio levels are extremely low or way too high.
- Redundancy: If you are working with Talkdesk in your browser AND you have the Callbar app, you will have to deal with lots of time-consuming redundancy. For example, you will be asked to log all calls in the browser and in the app. Sometimes, you will hear the tone for an inbound call in the browser while you are already making an outbound call in the app.
- BlueTooth Struggles: This may be an issue I need to raise with Bose, but I cannot listen to music on my BlueTooth headphones in between making calls. The settings get confused.
What problems is the product solving and how is that benefiting you?
We finally have a call-center that integrates with our CRM. Talkdesk allows me to monitor performance and productivity.
Recommendations to others considering the product:
Voicemail drop enhances efficiency.
Works quite well for us!
What do you like best about the product?
Pop ups for inbound calls in any window. Customized outgoing messages. Ability to tag calls based on caller input ("press 1 for sales, press 2 for service)--- this allows us to filter on the fly. OH! and transcripts for voicemails.
What do you dislike about the product?
From time to time, it seems to "misbehave"-- restarting the app solves the problem in most cases.
What problems is the product solving and how is that benefiting you?
As mentioned above, we can prioritize inbound calls based on caller input.
Recommendations to others considering the product:
Its pretty seamless. Customers have no idea they are using VOIP. As an Admin, it may take a little time to get your inbound menu set up (especially if you are using customized outgoing messages). The classification of files/ categories wasn't intuitive.
Easy to use, Great for high call volume
What do you like best about the product?
Talkdesk is easy to use. The widget fits nicely in the corner of my screen so I can focus on my current task not still be sure I am ready for an incoming call. Work gets done quickly with an easy voicemail drop and only 2 steps to log a call straight into Salesforce.
What do you dislike about the product?
I would like to ability to record calls and keep then stored on Talkdesk. Every now and again Talkdesk needs to be restarted but its rare and restarts quickly.
What problems is the product solving and how is that benefiting you?
Talkdesk allows our team to get through a high number of calls in a day. It saves time by using a click to dial and allowing for a voicemail drop. It also allows you to call out with a list of different numbers instead of just one which serves our geographically wide customer base.
The Best Online Calling Software System We Have Ever Used
What do you like best about the product?
The integration with other CRM systems makes it super efficient for us to conduct daily work with a small to medium team.
What do you dislike about the product?
The fact I cannot ring certain countries
What problems is the product solving and how is that benefiting you?
Speed of use when calling customers and making our CRM systemisation efficient
general aspect
What do you like best about the product?
I find it very easy to use and I like how efficient it is overall. Talk desk makes easy status updates and habitual operations that allows me to catch up with daily work.
The desk allows us to reading all the informations we need keeping active our call.
we can also trasfering calls easily
The desk allows us to reading all the informations we need keeping active our call.
we can also trasfering calls easily
What do you dislike about the product?
I had somes call drops from time to time.
There are times when callers have problems to hear me, This causes them to disconnect and we waste time or maybe the possibility of making a sale
There are times when callers have problems to hear me, This causes them to disconnect and we waste time or maybe the possibility of making a sale
What problems is the product solving and how is that benefiting you?
Our company is doing well with this system. we have integrate also other type of programs like Skype that allows us to have a large control about our calls.
Talkdesk is also useful because more users have access to the same cases and can easily answer and transfer calls between our customers.
Talkdesk is also useful because more users have access to the same cases and can easily answer and transfer calls between our customers.
A smaller world, an efficiente communication
What do you like best about the product?
Talkdesk has a stable experience and the call signal is very stable. Even with cross-border and inter-continental calls, the other side and I could always communicate clearly. I love its simple user page, which saves my daily office time per task. When there are new updates, just a click on the notification to complete.
What do you dislike about the product?
Currently, my office is located in Europe. When I try to communicate with other countries using European routes, it is always smooth, however when I use the Chinese line to dial a Chinese number, sometimes it's unable to connect. We have contacted the customer service but the problem still exists.
What problems is the product solving and how is that benefiting you?
Every day I have fast-paced connections with customers around the world. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Compared with mail communication, the use of office call software can better understand the customer's emotional appeal, find the problem faster, and improve customer satisfaction.
Great service for companies!
What do you like best about the product?
Talkdesk is so easy to use, so easy to monitor your calls and links to salesforce like a dream
What do you dislike about the product?
Sometimes when you haven't restarted for a while it cuts out and people can't hear you on the phone when you call, but this happens rarely
What problems is the product solving and how is that benefiting you?
Monitoring call numbers and listening back to calls, easy to see who is calling you and the call automatically goes to the relevant sales person to save you having to ring through to multiple people
Recommendations to others considering the product:
If your company makes a lot of calls and you have multiple users then its such a valuable tool
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