Talkdesk
TalkdeskExternal reviews
2,499 reviews
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TalkDesk is great!
What do you like best about the product?
The tool is simple to set up and to use. It has been reliable 95% of the time. I love that I can work from anywhere and receive calls forwarded to my cell phone.
What do you dislike about the product?
I wish you could set up additional logic for incoming calls such as round robin instead of just having the phone ring to a group of people.
What problems is the product solving and how is that benefiting you?
We needed to set up a line for people to call in. I enjoy that TalkDesk helps us to answer the phone very quickly because it will ring everyone's phone at the same time and it's first come, first serve. Helps to create a competitive environment.
Great way to manage calls
What do you like best about the product?
Having the ability to see when a person calls from what number. International dialing is on point. Contact information is also valuable for us.
What do you dislike about the product?
No mobile app but I'm told it's coming soon. It often times will need to refresh when sitting open in a browser, it can range from needing to refresh after 10 minutes to 5 hours. It seems very random.
What problems is the product solving and how is that benefiting you?
Inbound sales/support, being able to effectively manage a high volume of calls. The ability to assign voicemails to specific users of TalkDesk is a huge bonus for us. It helps to quickly resolve support tickets as well as responding to potential sales.
Recommendations to others considering the product:
Is a fantastic way to use a computer for all calls.
Simple but Effective Call Management Tool
What do you like best about the product?
I like the record keeping in Talkdesk that allows you to see all previous calls, listen to the calls, and keep a thorough contact list.
What do you dislike about the product?
The biggest limitation is the lack of a plug-and-play integration with Client Success which is part of our relationship management solution. I know you can integrate Talkdesk with CS but there is some custom dev work that needs to be done.
What problems is the product solving and how is that benefiting you?
Again, simplicity is the key for us. We want to manage our calls and have full call records easily at hand so anyone can investigate call history and phone records if needed. Either for accountability or for referencing customer needs.
Recommendations to others considering the product:
Be sure to use the roles effectively for call routing and accountability.
Intuitive, smooth program.
What do you like best about the product?
Talkdesk makes reporting, tracking and connecting with clients easy with an intuitive UI and visually simple display.
What do you dislike about the product?
At the user scope, I find no issues with Talkdesk on a day to day basis.
What problems is the product solving and how is that benefiting you?
Talkdesk lets you easily connect with customers, allowing seamless communication and data collection.
Ease of a super helpful system!
What do you like best about the product?
Talkdesk continues to be the perfect tool for our team. It is not only easy to train with, use and customize but is reliable and integrates well with other tools.
What do you dislike about the product?
Without a secure connection you may encounter understandable network connections. To eliminate ensure you are hardwired in and you wont have any issues!
What problems is the product solving and how is that benefiting you?
We are solving customer support issues and have noticed that customers are extremely happy with our connections.
Talkdesk is great!
What do you like best about the product?
We have really enjoyed the ease of use and user friendly layout.
What do you dislike about the product?
So far no complaints! We love Talkdesk and so far have no further features needed.
What problems is the product solving and how is that benefiting you?
Talkdesk has boosted overall efficiency and has positively effected our workflow.
User friendly and Convenient
What do you like best about the product?
Talkdesk help us communicate properly with our clients. With its user friendly interface, you easily navigate from 1 section to another. This is what i liked most in using Talk desk.
What do you dislike about the product?
The downside of this is that the call bar is highly dependent to stable network connection so there would be times in where we would have issues once the network connection fluctuates.
What problems is the product solving and how is that benefiting you?
We usually solve problems with client satisfaction using talkdesk.
Great User Experience!
What do you like best about the product?
This is one of the best call center programs I've used for maintaining statuses and taking calls. It's clear, clean, and visually appealing.
What do you dislike about the product?
User-error is my only issue, especially when it comes to forgetting to change a status. There doesn't seem to be an easy way to edit these stats.
What problems is the product solving and how is that benefiting you?
This is keeping our call center easily taking calls and managing time between work.
Recommendations to others considering the product:
This is a great program for reps!
Easy navigation
What do you like best about the product?
Since I'm using a different app like this one I can say that Talkdesk is so far the best one. Checking missed calls, call logs, durations in three clicks is the best thing ever.
What do you dislike about the product?
There is nothing really to dislike here. The widget would crash sometimes but there is always a web mode.
What problems is the product solving and how is that benefiting you?
Working as a Sales rep and calling for 8 hours straight I can say that Talkdesk was the best way to do so. Benefits of easy transferring calls, doing conference calls and checking your own duration, missed calls, re-listening to calls made it very easy.
Recommendations to others considering the product:
Make your job easier and use this feature! Best thing ever!
Talkdesk is the way to go!
What do you like best about the product?
It works successfully all the time, very little issues and logging out and logging back in fixes most issues if any.
What do you dislike about the product?
There's not much to dislike about talkdesk! The only issue is one call a day may get stuck on the fetch screen and usually pops up after a few rings. It almost never goes down.
What problems is the product solving and how is that benefiting you?
By using talkdesk it gives my company an opportunity to help our customers in a speedy time frame on a reliable service.
Recommendations to others considering the product:
I would advise to use this service for your company as I have used quite a few different services in my line of work and this is the easiest, most reliable one I have come across.
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