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Great Tool
What do you like best about the product?
I like this tool because is very easy to use, it's a very good integration with Salesforce and the sound is really clear.
Of course sometimes could be some problem with the connection but in a few minutes the problem is already solved!
Of course sometimes could be some problem with the connection but in a few minutes the problem is already solved!
What do you dislike about the product?
just one thing: sometimes the current status automatically changes from available to after call work, and you need to change every time manually your status.
What problems is the product solving and how is that benefiting you?
I can see somebody is calling in so i can better assist them.
I can make and record calls with velocity.
I can transfer calls from one market to another quickly.
I can make and record calls with velocity.
I can transfer calls from one market to another quickly.
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A simple way to reach your client
What do you like best about the product?
The best thing about Talkdesk is that it is user-friendly. If you integrate it with platforms like Salesforce you can dial your contact with a click and you and by editing the call you will get a clear report of the contact history. Better than every other platform I used before, easier and faster.
What do you dislike about the product?
Sometimes it gives some problems with specific telephone lines prividers and it makes the call unclear. Usually you can solve the problem with a restart.
What problems is the product solving and how is that benefiting you?
I can keep track of the history with all my contacts and also re-listen the calls. You can get a full report of the account life with the company.
Recommendations to others considering the product:
I would recommend the program to every telesales company as it would improve the outcome of all employees
Perfect tool for communications
What do you like best about the product?
The user interface and suite of reporting you can use in collaboration with Salesforce.
Very easy to transfer calls and monitor them.
The new callbar is very fast and works well with salesforce.
You don't have to be a rocket scientist to know what is going on within your call queue.
Very easy to transfer calls and monitor them.
The new callbar is very fast and works well with salesforce.
You don't have to be a rocket scientist to know what is going on within your call queue.
What do you dislike about the product?
Nothing to complain about the system or the velocity.
What problems is the product solving and how is that benefiting you?
This help in any way possible to get you using TalkDesk, you can trace caller information and this has made the response efficient
Recommendations to others considering the product:
Nothing to recommend at the moment
‘Worst experience we had ’
What do you like best about the product?
It's easy to integrate into our ticketing system. Live calls and queues are easy to see so that we can modify available agents. Modifications to available agents, greetings, voicemails, extension routing as well as the way the systems are integrated are so simple and quick. Prompt and excellent customer service.
What do you dislike about the product?
There have been downtimes which can be problematic for us. Hope they can do something to reduce or better stop it altogether. At times, the customer service isn't responsive.
What problems is the product solving and how is that benefiting you?
Talkdesk has enabled our team to deliver quality customer service at a higher volume and impact level.
Recommendations to others considering the product:
Very simple to use and when time is of the essence... Talkdesk is the solution
Good software for Call Center operation
What do you like best about the product?
Is really easy to use, great for real time monitoring of a call, inbound or outbound, useful for real time help for an agent. Doesn't really freeze, just once over lots of call, but I guess everything is related to the company Internet connection, and the outbound/inbound calls at the moment.
What do you dislike about the product?
The call bar integration is not, in my opinion, perfectly working, so I'd rather connect via Web
What problems is the product solving and how is that benefiting you?
My job is to call people, to monitor calls for quality purposes. Really useful when needed to switch the phone number when the usual one is rejected by any app installed on a smartphone on the customer side.
GREAT APP
What do you like best about the product?
Very customizable.
Great customer success management
Easy to Install
Good integrations with Salesforce
Responsive customer service
The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month.
Support is offered via knowledge base, email and phone.
You can re-listen to calls.
You can track number of calls.
You can see overall talk time.
Great customer success management
Easy to Install
Good integrations with Salesforce
Responsive customer service
The system integrates with several different programs including InfusionSoft, Salesforce, Desk.com, Zendesk and Shopify. Price is per rep per month.
Support is offered via knowledge base, email and phone.
You can re-listen to calls.
You can track number of calls.
You can see overall talk time.
What do you dislike about the product?
Sometimes the connection can be less than stellar and calls occasionally drop.
What problems is the product solving and how is that benefiting you?
We would absolutely recommend Talkdesk to any business or individual looking for a way to professionally and easily manage all phone communications.
It is very well suited if you are working in a contact center or a reservation office. It makes it very easy to transfer from agent to agent and you can click through their notes if the guest has contacted us before. I would stay away from using this if you only have a couple of agents. It is quite costly, so unless it is going to benefit your business to increase profitability I would not opt-in for this program.
It is very well suited if you are working in a contact center or a reservation office. It makes it very easy to transfer from agent to agent and you can click through their notes if the guest has contacted us before. I would stay away from using this if you only have a couple of agents. It is quite costly, so unless it is going to benefit your business to increase profitability I would not opt-in for this program.
Recommendations to others considering the product:
Talkdesk integrates perfectly with Salesforce! That was one of the main reason why we started using it was its compatibility.
TalkDesk is great for low- to mid-range inbound call amounts but for organizations that have a high volume of calls incoming all day, a more dynamic and stronger calling system should probably be used.
TalkDesk is great for low- to mid-range inbound call amounts but for organizations that have a high volume of calls incoming all day, a more dynamic and stronger calling system should probably be used.
Useful tool
What do you like best about the product?
TalkDesk is really easy to use, the audio is definitely clear and use to have less issues than with other telco providers.
What do you dislike about the product?
The reporting could be implemented, the way to monitor the team becomes a bit complicated if you want to go deeper than just the talking time.
What problems is the product solving and how is that benefiting you?
We have a telemarketing campaign so the use it every day for sales and customer service
Making our lives easier
What do you like best about the product?
I like the flexibility Talk Desk gives you, so you can work from anywhere with internet connection and still have full control of your staff and all the calls you're getting. And it's simple to use. You can also search and hear to previous calls recordings, so it's perfect to double check anything we need.
I like being able to see which of my colleagues are available for me to transfer calls.
I like being able to see which of my colleagues are available for me to transfer calls.
What do you dislike about the product?
Sometimes you answer the call and can still hear the ringing tone for 2 or 3 times, I am sure is a bug but it's quite annoying.
I would like to see their phone number on the screen (without clicking to see more), not only the name, so I can add it to my reservations system easily.
I would like to see their phone number on the screen (without clicking to see more), not only the name, so I can add it to my reservations system easily.
What problems is the product solving and how is that benefiting you?
Having everything on one platform and also linking it with Salesforce makes our lives a lot easier.
It's way more professional than the system we previously had, where we had to use our staff personal mobile phones with an app, taking memory off their mobiles and depending on their phones battery.
It's way more professional than the system we previously had, where we had to use our staff personal mobile phones with an app, taking memory off their mobiles and depending on their phones battery.
Easy and efficient system
What do you like best about the product?
The best thing is that Talkdesk allows our sales team to answer calls as they would in the office wherever they are based and we have never found a system that works as well before. It integrates easily with our system (Salesforce) and the call quality is very good. You can easily keep track on call volumes as well.
What do you dislike about the product?
There is nothing I really dislike, however, if you don't fill out the disposition quickly, you can miss calls but that is easily rectified.
What problems is the product solving and how is that benefiting you?
We have sales team members based in various locations if they need to be at venues or work from home so it means they can still answer calls just as well as those based in the office.
We also now have efficient reporting through Talkdesk which tells us call volume and team member call performance. Listening in to calls also enables us to improve training and support team members when needed.
We also now have efficient reporting through Talkdesk which tells us call volume and team member call performance. Listening in to calls also enables us to improve training and support team members when needed.
Very easy to use and reliable software
What do you like best about the product?
Talksdesk is very easy to use and you can call practically every place in the world with just one click. It's also very reliable since, if you have a good internet connection, it works perfectly. Also, the quality of the call is usually good - although it depends also on the receiver - and their working team is always available to solve possible issues you might have.
What do you dislike about the product?
Sometimes, the dial tone can be very annoying - a problem that was partially solved by Talkdesk team - and there are times that you need to call again because your voice seems to be with a robotic filter. Besides that, no complaints at all!
What problems is the product solving and how is that benefiting you?
We are able to call people all around the world and linking it to Salesforce. It's very easy and practical for us.
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