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great work tool
What do you like best about the product?
I like the ease of handling fast actions. The attendance of my team has become more agile and helps to solve the cases. I deal day to day with their support, really helpful and with lots of skills.
What do you dislike about the product?
I would like the callbar to issue a stronger alert when the agent status changed or the internet connection dropped.
What problems is the product solving and how is that benefiting you?
I like admin privilege of managing statuses, I like that you can report on a team as a whole but also an agent. I can pinpoint production issues and work avoidance because of Talkdesk reporting.
Recommendations to others considering the product:
take some time to get to know the tool and all the benefits it has, especially on the side of an administrator. It's a really rich tool.
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Great Service, A Must Use Tool
What do you like best about the product?
Talkdesk makes interacting with customers very easy and comprehensible. TD is an excellent, easy to use tool for helping my company provide top-of-the-line customer service! I think Talkdesk's support puts the company above and beyond competitors. When we having issues with TD, their service is quick to settle any issues at hand to minimialize any service interruptions.
What do you dislike about the product?
Not very often, but the when answering a call, the call immediately drops. Or I'll receive a automated message saying, "This call was answered by another agent." I didn't know calls were routed to more than one agent at a time, and this can sometimes negatively effect my pick-up rate.
What problems is the product solving and how is that benefiting you?
Because we are easy to contact through Talkdesk, using it makes solving customer's problems and answering their questions a breeze.
Talkdesk is truly an upgrade to any other system!
What do you like best about the product?
The user interface and suite of reporting you can use in collaboration with Salesforce. This is in the moment data that supports and powers our entire department. We can easily track and log calls without taking an additional step. There is no end to the user friendliness and convenience of Talkdesk.
What do you dislike about the product?
The only thing I would say could improve is outages or delays. Sometimes there are momentary calls that aren't able to be sent or received. Given our system is integrated into our CRM, this could have something to do with that. Typically, restarting fixes any issues and we're back up and running.
What problems is the product solving and how is that benefiting you?
Reporting on our calls and tracking trends is amazing. There are now no additional steps needed from a client call to logging it. Everything is instant, in the moment, with accurate data to collect and analyze reports and trends.
Recommendations to others considering the product:
Definitely try out Talkdesk - there are many easy ways to customize this system. For us, this change saved hours of our time every day.
Great Telephony Solution
What do you like best about the product?
The user interface is easy to work with, from both an agent and admin perspective. The ability to purchase additional numbers on demand and set up a number within a matter of minutes.
What do you dislike about the product?
You can add a ring group to multiple agents at once, but to unassign a ring group you have to do them individually.
What problems is the product solving and how is that benefiting you?
Having a local number for every city in which we operate. The ability to support multiple languages, with different business hours. And easily assigning agents to different teams (ring groups) needing additional support during peak hours.
Great tool!
What do you like best about the product?
I love how clean and user friendly this tool is.
What do you dislike about the product?
Sometimes there can be minor bugs that cause calls not to route or the ring not to stop once the call has been answered.
What problems is the product solving and how is that benefiting you?
Having effective communication with our customers!
Costumer Service is a wonderful experience with TalkDesk
What do you like best about the product?
What I like the most about TalkDesk is the knowledgeable and professional experience I have when calling costumer service with an issue. They are very quick to answer, and very helpful.
What do you dislike about the product?
What I dislike is that sometimes when I do have to call costumer service, I get someone whom I have a difficult time understanding. Then it makes it problematic to resolve the issue. Also makes it time consuming.
What problems is the product solving and how is that benefiting you?
As far as a business advantage. TalkDesk is very useful at capturing info on every call. Name Number Email Voice mail and Time and dates.
Recommendations to others considering the product:
Yes
Useful tool with great functionality
What do you like best about the product?
It is a simple tool. Integrates well with the browser and system. Functions make work faster and perform the task at hand to be completed more efficiently.
What do you dislike about the product?
Some minor bugs when transferring. Also logs you out when the display screen locks
What problems is the product solving and how is that benefiting you?
Customer Service
It provides us with the comfort of calling from the browser itself by just clicking the no. Makes work fast and easy.
It provides us with the comfort of calling from the browser itself by just clicking the no. Makes work fast and easy.
Talk Desk
What do you like best about the product?
It is user friendly, and easy to navigate during busy times.
The note feature is a great way to stay organized! I like how fast it auto fills and I can type any information I need to. I find the layout is great, especially easy to find tabs when multitasking.
The note feature is a great way to stay organized! I like how fast it auto fills and I can type any information I need to. I find the layout is great, especially easy to find tabs when multitasking.
What do you dislike about the product?
Once in a while, there is a no notification a call is coming through. Only 1/30 calls it happens with though.
What problems is the product solving and how is that benefiting you?
Easy to assign voicemails to coworkers, for them to know who called for them.
Recommendations to others considering the product:
Give a day or so to get the layout, and after that it is a breeze.
Best platform ever
What do you like best about the product?
Easy access. Simple to work. Transfering calls
What do you dislike about the product?
Sometime i have missed calls. And the phone does not ring
What problems is the product solving and how is that benefiting you?
Pizerias around Us call us.
Talkdesk Platform Review
What do you like best about the product?
Talkdesk is a stable platform for taking and receiving calls. The calls come in clearly, with proper audio levels. The notifications of calls coming in works well and the ringing chime is obviously not the typical sound of another program on the work laptop.
What do you dislike about the product?
What I dislike about Talkdesk is that sometimes I must log out of it completely in order for the thirty second after call time to actually work correctly so I can make my call notes. That can be quite annoying, but that's about it.
What problems is the product solving and how is that benefiting you?
We take in customer calls and deal with various inquiries from them. The benefits are being able to listen to calls that are received and called out.
Recommendations to others considering the product:
Use this platform! It works well!
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