Talkdesk
TalkdeskExternal reviews
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Love TalkDesk!
What do you like best about the product?
Easy to have extension into SF so you can easily just click on a number and it dials
What do you dislike about the product?
would love if it was easier to automatically log calls in SF. We've had trouble w that integration
What problems is the product solving and how is that benefiting you?
efficiency for the sales and customer service teams when calling. 1 click dial is the best!
Great Experience
What do you like best about the product?
Talkdesk is really easy to use. Haven't had any negative experiences with it. Most other systems users would see dropped calls, the system itself freezing and barely audible audio
What do you dislike about the product?
In all honesty, there aren't any downsides to talkdesk that I have come acrossed
What problems is the product solving and how is that benefiting you?
I use Talkdesk on a daily basis to communicate with our clients, and it makes it so easy to point and click and answer calls, but on top of that the program itself houses and communicates with our notation system saving time and energy that can be focused on our clients
Recommendations to others considering the product:
You won't be disappointed at all!
Excellent reporting detail
What do you like best about the product?
The ability to monitor and report very closely on the help desk agents .
What do you dislike about the product?
Not much. When we have issues or questions their support team is quick and very helpful to find a solution
What problems is the product solving and how is that benefiting you?
Consolidating all our phone numbers and ring groups in a manageable format.
Talkdesk is easy to use
What do you like best about the product?
It has a simple layout and anyone can learn to use it.
What do you dislike about the product?
sometimes the fetching data is annoying.
What problems is the product solving and how is that benefiting you?
We can take our calls and help our customers. easier than a hard phone
Recommendations to others considering the product:
It's a good product and easy to use.
Good tool
What do you like best about the product?
it has every feature that is required to do my job right
What do you dislike about the product?
My company uses Zoom, but I cannot mute myself in zoom and answer the talkdesk call. I must exit the zoom meeting to take the call and rejoin later.
What problems is the product solving and how is that benefiting you?
With the talkdesk, I can easily manage my work in Salesforce case.
Recommendations to others considering the product:
If you're using Salesforce, this is the best call provider. Their global support is amazing
Best phone system we ever used
What do you like best about the product?
Reliable, we virtually had 0 downtime in 3 years. Impressive array of out of box metrics! Sound quality is impressive too.
What do you dislike about the product?
Support at times can be sluggish, especially on changing multiple numbers/agents at once.
What problems is the product solving and how is that benefiting you?
Talkdesk serves as our main contact center infrastructure. It allows to maintain, improve and expand all our workflows.
My Talkdesk
What do you like best about the product?
It works well most of the time the mute and hold buttons really come in handy
What do you dislike about the product?
Sometimes it crashes and I’m no longer able to hear when a call has ended
What problems is the product solving and how is that benefiting you?
Quickly answer calls for fast response and resolution times
TalkDesk Review
What do you like best about the product?
The obvious best feature for us was the integration with Desk.com which we had being using as our CRM for over a year. Switching from another 3rd party VOIP system to Talkdesk was seamless and getting our agent up to speed with new system took just a few hours.
What do you dislike about the product?
At random times the call would disconnect. Not sure if it was on our side or with Talkdesk but this seemed to be a common complaint online. The call quality was not the best but it was good enough to meet our needs for our Support Team.
What problems is the product solving and how is that benefiting you?
Using Talkdesk with Desk.com brought full circle, our ability to track metrics within our CS team. The reporting is adequate and provided an in-depth analysis of what our agents could only previously summarize in weekly written reports.
Easy to use, streamlined process
What do you like best about the product?
The usability and the look of it. It's simple and sleek
What do you dislike about the product?
It can be a little buggy at times. Nothing too concerning
What problems is the product solving and how is that benefiting you?
customer service
Easy call center solution
What do you like best about the product?
The dashboard is easy to customize for your company's needs. There are multiple modules available, which I particularly enjoy, but nothing gets too overwhelming.
What do you dislike about the product?
Similar to most teleconferencing solutions, needing to setup your audio sources is always a pain, but this is not a problem unique to Talkdesk.
What problems is the product solving and how is that benefiting you?
The need to field phone calls on a mass scale (ie. for a call center).
Recommendations to others considering the product:
This seems like one of the more intuitive solutions for a call center environment.
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