Talkdesk
TalkdeskExternal reviews
2,499 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Customer Service Capabilities!
What do you like best about the product?
Intuitive caller ID, auto ticket creation in our ticketing system (Zendesk), Intuitive call routing (giving the customer to the last agent they talked if calling in again), good Admin access and visibility. Transferring calls is easy, too! The ease of use in a fast-paced customer service environment is massively helpful.
What do you dislike about the product?
Semi-frequent errors with settings not saving after the computer is restarted or headset is unplugged. Occasionally it will need to be restarted, but most applications encounter that same error.
What problems is the product solving and how is that benefiting you?
We use talkdesk alongside zendesk to provide (fantastic) customer service. Talkdesk certainly helps by automatically pulling up customer information and creating tickets in Zendesk. The ability for agents to transfer calls between each other and to management is certainly appreciated in our office.
Recommendations to others considering the product:
I'd love to see the sound settings actually save when the computer it's running on restarts. Sometimes it does, some times it does not. Call quality can sometimes drop but of course there are many factors that go into that. Occasionally when trying to pause recording, the TD client will crash and end the call.
Talk desk is alright
What do you like best about the product?
I like that it is just an app on your computer
What do you dislike about the product?
It has BAD connection issues, half the time the customer cannot hear me or vice versa. they end up having to call several different times to talk to someone because of this
What problems is the product solving and how is that benefiting you?
All business problems I solve with Talkdesk because we are only allowed to use talk desk
Talk Desk Review
What do you like best about the product?
Super easy to use, easy to connect and chnage staus.
What do you dislike about the product?
Has bad connection, disconnects. Takes me out of after call work.
What problems is the product solving and how is that benefiting you?
It divides up the calls well between agents
Great product
What do you like best about the product?
It is very simple and convenient product
What do you dislike about the product?
I don't think there is a downside for the product
What problems is the product solving and how is that benefiting you?
It helps me to connect with my client in a simple and convenient manner
Plain and Simple
What do you like best about the product?
No extensive setups required, easy installation and User Interface.
What do you dislike about the product?
I do not dislike it but I could have appreciated to be able to look at the call logs on the Desktop App
What problems is the product solving and how is that benefiting you?
The simple setup and user interface make it easy for us to get an employee started with ease
Recommendations to others considering the product:
If you do not need any extensive setups, go for TalkDesk, easy to setup and get started with
Accurate
What do you like best about the product?
the reporting feature makes it easier for me to do my job as one of the admins on the account
What do you dislike about the product?
I would have preferred if the call duration was in mins and hours instead of sec
What problems is the product solving and how is that benefiting you?
We are using it to improve the quality of support we provide to our customers
Recommendations to others considering the product:
yes I would recommend the service to others
Excellent product!!!!
What do you like best about the product?
Talkdesk is a super simple and easy to use, and it allows for calls to be recorded. Easy to install, an innovative product and good integration with SalesForce.
What do you dislike about the product?
Sometimes, but rarely the connection is bad!!
What problems is the product solving and how is that benefiting you?
Every day I have a fast connection with a customer around the world.
Talkdesk has a stable experience and the call signal is very stable most of the time!
Talkdesk has a stable experience and the call signal is very stable most of the time!
Talkdesk review
What do you like best about the product?
I enjoy using talk desk every day at work, I enjoy that it gives different options such as AWAY, and LUNCH to always know what everyone is doing. This allows me to do my everyday activities and keeps me on my toes. I like how I can see not only what I am doing but additionally what everyone else is doing as well. I like how there are multiple options so someone can tell when you are on lunch or if they are away from their desks. I love talk desk
What do you dislike about the product?
Sometimes Talkdesk will disconnect and not work, this is very frustrating when trying to talk to a customer. The only other thing is sometimes a call will get stuck in the que and no one will be able to answer.
What problems is the product solving and how is that benefiting you?
We could not be a business without talkdesk. We use this service every day and can completely get everything done in an organized and timely manner with this.
Recommendations to others considering the product:
Keep doing the awesome job you are and great customer service!
Talkdesk
What do you like best about the product?
I love that you can track all the calls. I also like how you can listen in on calls for training purposes.
What do you dislike about the product?
It can be hard to log in and out for different phone numbers, it takes awhile.
What problems is the product solving and how is that benefiting you?
I am able to connect daily with my customers.
Recommendations to others considering the product:
Please make it easier to transfer to different phone numbers. Also, I find it quite expensive to add more employees to be able to make calls. Sometimes I find myself to also help employees fix their sounds in the setting. It Auto generates to play out of the computer instead of the headset.
An Honest Review
What do you like best about the product?
I like the fact that you can visibly see the queue and the amount of time the calls have been waiting in the queue. I also like that you talk desk records your calls so you can easily go back and review them.
What do you dislike about the product?
I do not like that you can only store your calls for 3 -6 months before talk desk deletes them for playback. I also do not like how when going form the widget to the web version it sometimes will set you to available when you are not on a call.
What problems is the product solving and how is that benefiting you?
We are creating a platform with few calls dropped in order to offer our customers support 7 days a week.
Recommendations to others considering the product:
Just give it a test drive and you will not be disappointed.
showing 2,081 - 2,090