Talkdesk
TalkdeskExternal reviews
2,471 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Talkdesk for an Admin
What do you like best about the product?
Ease to setup IVRs and automated dashboards are amazing. I am also a fan of how intuitive the tool is for new users to become acclimated. The call bar extension is also great as it keeps inbound calls front and center for our reps
What do you dislike about the product?
At times there can be issues with small admin things. For example only talkdesk support can change an agents email login
What problems is the product solving and how is that benefiting you?
Call routing and reporting on inbound and outbound calls and historical volume
Efficient and intuitive but often small technical issues that could be resolved
What do you like best about the product?
How simple it is. I find even not using it before it was easy to get acclimated to.
What do you dislike about the product?
Having a conference call with two other people is not intuitive and neither is closing when technical errors arise.
What problems is the product solving and how is that benefiting you?
We work off a queue so I find it is beneficial to have hands on control of our status. It makes for a much easier work flow and being able to hold off on the next call manually is great.
Functional application with great features.
What do you like best about the product?
I like how you can swap between phone numbers easily for calling different markets. How you can transfer and see who is available. Also, how it works pretty well even over a mobile hotspot connection.
What do you dislike about the product?
I dislike that it does occasionally need to be reset but that's only like once a day.
What problems is the product solving and how is that benefiting you?
We're solving the problem of keeping track of call stats. It integrates seamlessly with Salesforce to keep count of call times, away times etc.
Talkdesk Review
What do you like best about the product?
I like that Talkdesk is straightforward and easy to use.
What do you dislike about the product?
There isn't anything I particularly dislike. I would say connecting a three way call isn't super intuitive--- although it makes complete sense once you know how to do it.
What problems is the product solving and how is that benefiting you?
easy to transfer calls!
Amazing
What do you like best about the product?
I like that talkdesk is very seamlessly integrated with my CRM. It helps my sales team spend more time on the phones and talking to clients rather than waiting for the call to connect.
What do you dislike about the product?
Sometimes talkdesk will present a staticky call, which in return then drops out. All you have to do in order to fix this is just reset the system and it is good to go.
What problems is the product solving and how is that benefiting you?
We are reaching all of our clients using Talkdesk. Every single call made between this company and the industry that we are trying to tap into is made and recorded on Talkdesk. This helps keep the sales floor honest and efficient.
Easiest Platform for quickly making a high volume of calls
What do you like best about the product?
The ease of making calls and then being able to track them with the analytics it provides.
What do you dislike about the product?
Sometimes calls drop unexpectedly and force me to redial.
What problems is the product solving and how is that benefiting you?
The need to contact many potential clients and be able to effectively track the results of these conversations.
Recommendations to others considering the product:
Use it for every call you make day to day and tracking becomes very easy. Recording and re listening to calls is made very easy and you never forget where you left off with a specific client.
Good platform!
What do you like best about the product?
I like that it is user-friendly and accessible to those who may have never used a platform like this before. Some of the more advaned features are way over my head so I am limited in what feed back I am able to provide. So far, my experience has been positive and an easy transitision from other postitions I have held.
What do you dislike about the product?
Talkdesk does not integrate with other platforms as much as I would like but I'm assuming that features like that will improve as more platforms become available. The callbar that is available as a chrome extention doesn't work as well as I would like it. It has crashed upon multiple occasions and doesn't ring through. One time I experienced the call bar dropping all audio notifications which caused me to miss a few calls. It would be nice to know how to find the proper support for that specific extention!
What problems is the product solving and how is that benefiting you?
I'm able to speed through calls and access previous calls more easily. The user interface is what is most beneficial.
Recommendations to others considering the product:
I would recommend checking out the call bar, if it works for you! The call bar will sit over top of all other applications that you have open on your desktop (I use a Mac, so I am not sure if it would be any different for Windows users). The call bar worked for me for a few weeks but recently had issues of not providing audio notificaitons.
Talk Desk
What do you like best about the product?
The ability to communicate effectively with our customers to resolve their issues without having to resort to landlines and capability to utilize this tool anywhere with an active connection.
What do you dislike about the product?
Sometimes not all calls connect or there are one way calls. Have to disconnect, then reconnect headset in order to communicate with the individual on the other side of the line.
What problems is the product solving and how is that benefiting you?
Billing inquiries, refunds/ reimbursements, DMV paperwork cases, general inquiries, interdepartmental communication to resolve issues/ collaboration
Micah's review
What do you like best about the product?
Ease of use. Finding calls in general is very simple
What do you dislike about the product?
Delay in audio on calls and delay in accessing calls.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for all of our communication
Best phone solution for SME's looking for a way out of old phone systems
What do you like best about the product?
What I really like the most would be the near seamless integration that the software has wit hour ticketing system. Plus it's very easy to use and do not consume too much PC memory which is a Plus
What do you dislike about the product?
one of the thing I did not like would be the disconnections of call every time there is a fluctuation of internet speed, I know this is unavoidable but there should be an auto reconnect feature, well that's something to look forward to in the future updates
What problems is the product solving and how is that benefiting you?
It would be the sporadic transfers of phone calls that our previous soft phone was unable to handle, back then using that other system, the phone calls would not be systematically distributed to appropriate agents but would be sent to the first one on the queue list which is bad in a working environment.
Regarding benefits, well one thing is for sure and that would be better call managing and tagging of leads since after the new update we were able to add dispositions as well as being able to tag particular calls to cases (if there is one). Another benefit would be, from before it was very hard to manage Agent availability and resources including analytics and recording. Now after a bit of getting used to how it work everything is a breeze and it could have never been better
Regarding benefits, well one thing is for sure and that would be better call managing and tagging of leads since after the new update we were able to add dispositions as well as being able to tag particular calls to cases (if there is one). Another benefit would be, from before it was very hard to manage Agent availability and resources including analytics and recording. Now after a bit of getting used to how it work everything is a breeze and it could have never been better
Recommendations to others considering the product:
it is best to those that does not want a system with many twist and turns and simply want's to get the job done. What I recommend when you are planing ot get this service is to communicate with them first and inform them of your needs, they are very accommodating and most of the time would oblige to your companies requiremetns
showing 2,081 - 2,090