Talkdesk
TalkdeskExternal reviews
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Less time consuming, efficient, easily adaptive etc
What do you like best about the product?
Easy access all the integrated systems, files and records. I can always listen to my calls and change the way I pitch.
What do you dislike about the product?
Only when the system kicks you out while you are online and you realize you're now offline.
What problems is the product solving and how is that benefiting you?
Talkdesk helps to handle all calls (inbound and outbound). In a contact center environment, when dealing with customers, you sometimes need clarity from the previous calls from different agents. With Talkdesk you can always pick up all recorded calls and get the clarity you want. This benefits you with a good call flow with customers and having exceeding expectations to customers.
Easy access to customers calling and easy to get around and understand
What do you like best about the product?
What I like about Talkdesk is that you can pick up your call and listen to it even if it is not your call but somebody else's call with another customer from the recorded calls of the day.
What do you dislike about the product?
What I dislike about talkdesk is that we are not able to do video calls like zoom meetings and there are also no alarm for next activity that we need to aux on.
What problems is the product solving and how is that benefiting you?
Efficient communication we are able to take calls we hear customers very clearly without any troubles and have effective communication with the customers
The experience is great
What do you like best about the product?
Calls are recorded you able to go back and retrieve the calls.You can inform your employer/colleagues of your where abouts by auxing. The platform has tabs for different activities it is ease of integration. The platform is user friendly it is easy to navigate therefore is is easy to implement. You are eble to expand your knowledge of it by taking the training provided on it on Training collections. I work in a callcenter environment there it is used frequently and their support team is always available for assistance when needed.
What do you dislike about the product?
It does not have a video feature therefore it cannot be used for video calling for conferences/meetings etc.
What problems is the product solving and how is that benefiting you?
We able to communicate with our clients, we able to add notes of the conversations that we can excess easly. We can monitor each other as colleagues so do our employers.
Great experience
What do you like best about the product?
Talkdesk notifies me when I need to aux my breaks since I use it everyday from 08;00 TILL 17:00. It gives my access to go and check my quality scores for the month. It is easily acessible and effortless to use.
The amazing part is it helps me track my absent or present hours for the day, adherence and also able to go and check my department's service level and available times to track our progress for the day.
The amazing part is it helps me track my absent or present hours for the day, adherence and also able to go and check my department's service level and available times to track our progress for the day.
What do you dislike about the product?
It logs me out once in a while however that is not much to make me dislike.
What problems is the product solving and how is that benefiting you?
It helps for management to track your adherence for that specific day so you will not be short of hours or owe the company hours.
Talkdesk is the best there is .
What do you like best about the product?
It gives me daily updates of my Quality assurance scores and tells me if I'm exceeding lunch or when I should aux on certain status, I use Talkdesk everyday and it makes life so easy.
What do you dislike about the product?
There is nothing to dislike since this is the best website.
What problems is the product solving and how is that benefiting you?
It is definetly solving my adherence problem and more efficient since I am able to do things on time.
It is user friendly.
What do you like best about the product?
Being able to check my quality scores on Quality Management.
What do you dislike about the product?
When I'm doing overtime for other departments and I'm making an outbound call, and it does not pick up the relevant ticket for that department when I'm dispositioning.
What problems is the product solving and how is that benefiting you?
I don't have to calculate what my quality score is, for the week and for the month. I can always go back to the previous month's scores. I can also write an appeal and get feedback once it has been updated. Once you get marked, you get a pop up message notifying you of a new completed evaluation. If I have issues with the app, I can always log in using the web browser.
I verfying if the cancellations and price reductions are fair not that are submitted by the dealer.
What do you like best about the product?
It's very easy to use even if you are not familiar with the system, and you are able to see most of your work including calls and your QA score
What do you dislike about the product?
Most of the time Talkdesk kicks me out I find my adherence ending up being bad due to that.
What problems is the product solving and how is that benefiting you?
Having an easy way to communicate with customers and handle inbound and also about communication
As a leader of my department, I can easily monitor my team's day to day performance and activity
What do you like best about the product?
What I've found is most helpful about it is it is also in real-time so I can monitor my team's attendance, and adherence in terms of taking breaks and lunches on time, and that I can easily listen to calls if need be.
What do you dislike about the product?
Although it is generally helpful, sometimes it can put an agent on "offline" status and if you do not constantly monitor this, the agent will have missing hours for the day, and that has made them unproductive for that time since it cannot be accounted for.
What problems is the product solving and how is that benefiting you?
I don't physically have to be with my team to ensure everyone is logged on. Talkdesk helps me manage my team's presence, manage their break and lunch times and is also a fantastic tool for accessing call recordings to ensure I manage performance.
Best call center dialing tool
What do you like best about the product?
Easy to navigate, yet very detailed. Talkdesk has a range of aux statuses to use.
What do you dislike about the product?
Not to being able to consult with another agent while a caller is on hold. Can only blind transfer while on hold
What problems is the product solving and how is that benefiting you?
Efficient and effective system for both the caller and the agent. Experiencing very minimal problems when on the line with the caller thus minimising disrupted calls
Exceptional-Innovative.
What do you like best about the product?
I command its quality of calls whether in-coming or out-going it has maintained an exceptional standard. Recorded quality calls of myself have been very useful to help me improve the customer experience.
What do you dislike about the product?
Thus far, nothing at all that I am not pleased with or dislike. I would recommend this product and services to any organization. I'm most impressed with the quality of its calls and efficiency and effectiveness.
What problems is the product solving and how is that benefiting you?
It helps to intergrate a better and effective customer experience. It helps to resolve the unnecessary work required to maintain systems as it is already operational, cultivates the workflow to focus on priorities and provides thorough data.
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