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TalkDesk review.
What do you like best about the product?
TalkDesk is a great product for organizing a team with several products that need customer service. You can set up the system by phone number and designate agents to certain calls. I love the reporting features to track my teams daily numbers.
What do you dislike about the product?
Calls are sometimes dropped. If assigned to a user that isn't online, the call goes directly as missed. This has affected our missed within business hours numbers if a certain user continually calls a business number.
What problems is the product solving and how is that benefiting you?
I manage an outsourced team that is 12 hours difference. TD reporting features help me manage Service Level by missed calls, answered and abandoned by hour at any time.
Recommendations to others considering the product:
Great basic set up for a phone service to manage a team and provide business insights.
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Amazing customer service and easy to use
What do you like best about the product?
very easy to use platform and customer service is very responsive in any issues that come up. I like the easy to use search tool , where i can easily find the call. I also like the feature where you can listen in to monitor calls , this is good when there is a new employee and you can have them monitor calls to get a better understanding of the job. Also the feature of recording calls is good when a customer calls to compliment.
What do you dislike about the product?
sometimes the widget is hard to open and takes multiple tries. I would like to have a direct link that would open the widget directly than going through multiple links.
What problems is the product solving and how is that benefiting you?
call routing , I can see exactly why somebody is calling in so i can better assist them. We also have a record of when people call in to give feedback.
Recommendations to others considering the product:
Talk desk is a really easy to use platform. I think that it will make agents better positioned to assist callers via their features that show where the customer is calling in from.
RE: Talkdesk improving services one step at a time
What do you like best about the product?
the functionality and improving response time for queries with our team
What do you dislike about the product?
when the server crashes it can be troublesome to find the right solution to the problem right away.
the major downside but I have seen improvements in the last couple of years is definitely the crashes and bugs that we seem to encounter from time to time. I will say that the solution of contact straight away from our talkdesk representative has definitely helped us in the longrun.
the major downside but I have seen improvements in the last couple of years is definitely the crashes and bugs that we seem to encounter from time to time. I will say that the solution of contact straight away from our talkdesk representative has definitely helped us in the longrun.
What problems is the product solving and how is that benefiting you?
key duplication
locksmith services
we have realized the easy functionality of being bale to transfer customers as we as have customer on lines to other representatives so that we are able to troubleshoot problems.
We have been able to work in a corporate environment where more than one of our clients is able to be on the same line as many of our representatives so that we are able to troubleshoot problems as a team to truly find the best solution to try and solve many of these problems together and to stop us encountering them in the future.
locksmith services
we have realized the easy functionality of being bale to transfer customers as we as have customer on lines to other representatives so that we are able to troubleshoot problems.
We have been able to work in a corporate environment where more than one of our clients is able to be on the same line as many of our representatives so that we are able to troubleshoot problems as a team to truly find the best solution to try and solve many of these problems together and to stop us encountering them in the future.
Recommendations to others considering the product:
to be fully versed in the product before tackling the use of it.
my biggest recommendation for the client database that are going to purchase talk is definitely to go for the bigger package where you are able to keep record of recording calls from incoming clients. This helps in the longrun and can truly solve a solution where a customer believes they may have been misquoted.
my biggest recommendation for the client database that are going to purchase talk is definitely to go for the bigger package where you are able to keep record of recording calls from incoming clients. This helps in the longrun and can truly solve a solution where a customer believes they may have been misquoted.
Talkdesk
What do you like best about the product?
We love that everything can be found in one central location, and that it keeps the recordings of calls to review for training purposes.
What do you dislike about the product?
Sometimes we have issues with it freezing up or just shutting down, other than that no issues.
What problems is the product solving and how is that benefiting you?
We are able to transfer within whoever is on our account at any moment no matter where they are.
Recommendations to others considering the product:
n/a
Good, not Great
What do you like best about the product?
Makes it easy to organize calls and listen back on them if necessary
What do you dislike about the product?
At times, service can cut out, preventing any calls from being made. At times, there are issues where our customers cannot hear us or we cannot hear our customers.
What problems is the product solving and how is that benefiting you?
Improved training since we can refer back to previous calls readily
Modern Solution
What do you like best about the product?
Talkdesk has improved our way to communicate to our customers as well as to manage the internal team from several perspectives. It's an integrated solution to our sales systems with effective cost.
What do you dislike about the product?
There are no points to be mentioned once the experience has been good from the learning perspective.
What problems is the product solving and how is that benefiting you?
Team management, cost reducing, integration.
Recommendations to others considering the product:
This is a modern solution to improve and optimize the communication between the company and customers as well as to integrate sales solutions. It's pivotal to manage internal team live smoothly.
Overall Great Product
What do you like best about the product?
The UI is super clean and very easy to navigate, access to support services is also a positive experience and the team are always on point to help us out. The options for managing calls are also excellent i.e. callbacks.
What do you dislike about the product?
The reporting is basic - some of the views we cannot export to an Excel spreadsheet, also the Live page is very basic and does not allow us the ability to show certain stats on this page (number of calls per agent, etc).
What problems is the product solving and how is that benefiting you?
We use the call center function for our FinOps team as well as for the general Support & Sales structure and having everybody on one system makes it much easier to connect, we also solved high volumes of VMs in busy periods by deploying the callback option, and will soon be implementing IVR for customer payments to be taken.
Easy access
What do you like best about the product?
It’s very easy to access. Easy to use this.
What do you dislike about the product?
Sometime, it gets slow when we use talkdesk continuesly.
What problems is the product solving and how is that benefiting you?
I’m working in customer service so it helps alot in concenecting with customers.
A Necessary Tool
What do you like best about the product?
A must-have tool for call monitoring. It provides you with a user-friendly interface. Talkdesk is one stop shop for call recording, voicemail, real-time call metrics and many more resources essential for monitoring calls.
What do you dislike about the product?
Talkdesk callbar is a bit tricky in this sense and could be improved in many ways.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to dial and take calls from all around the world while keeping our call service levels at an all-time high. Talkdesk's support service is one of best and always helpful.
Recommendations to others considering the product:
One stop shop for all your call monitoring needs.
Best Experience And User friendly
What do you like best about the product?
The best thing about is this app - speech quality, clarity, data storage and status changes. This application has several good features including different status and else.
What do you dislike about the product?
Nothing to dislike about it. User- friendly and I work in a large industry with many other individual where this works perfectly good.
What problems is the product solving and how is that benefiting you?
As I am a part of live support team, we usually use talk desk to communicate with customers and other agents. There are so many benefits for the app where it provide different features like call log, auto dial, status changes and else
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