Talkdesk
TalkdeskExternal reviews
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Why I [refer TalkDesk vs my last VOIP supplier
What do you like best about the product?
The convenience of the App and clarity of the sound.
What do you dislike about the product?
I would prefer that the Callbar was smaller and I would like each user to have their own favorite contact list. Right now it is universal to the entire team.
What problems is the product solving and how is that benefiting you?
Cost cutting and easier set up for new remote users
Recommendations to others considering the product:
I feel at this point that TalkDesk was the right solution for our current growth path.
Talkdesk is great
What do you like best about the product?
I really like that Talkdesk integrates seamlessly with Salesforce. I am able to run reports to help me keep track on my team, the calls they are making, and live SLA as well.
What do you dislike about the product?
I dislike how slow AutoReach is with Salesforce. It could also be a computer issue but the product itself is great
What problems is the product solving and how is that benefiting you?
Reporting has been a great solution. I’ve used it to better staff our busiest hours, both on the east & west coast, as well as staying up to date with live SLA
Great Experience
What do you like best about the product?
I like how simple the interface is to use and that you can keep track of employee's statuses.
What do you dislike about the product?
My only real complaint is that it would be great if you could do a transfer while someone was on hold rather than having to take them off hold and then transfer.
What problems is the product solving and how is that benefiting you?
Allows us to see what our colleagues are doing at a glance!
Talkdesk Review - Easy to use and great integrations.
What do you like best about the product?
I have been using talkdesk for more than 2 years. It is part of my daily job now and without talkdesk my job would be unimaginable. It is super easy to reach out to people, it integrates with a lot of other platforms like Salesforce and Kustomer and others and all of this as a new user is great. The quality of voice and sound is amazing and the fact that it is recording is amazing. For training purposes the live call features are the bomb. Super simple and very effective to use. The click to call function and its integration with Salesforce has definitely shaved some time off when it comes to sales reps reaching out to leads.
What do you dislike about the product?
The reporting is sometimes slow, but the scheduled reports are a great way to track team performance.
What problems is the product solving and how is that benefiting you?
Talkdesk does a good job in what it claims to do. It's integration with Salesforce and Kustomer tracks all activities on a timely manner. It helps me accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way and at the same time keep track of everything that we have done and how we have reached out to people to make sure everything is correct and on point.
Recommendations to others considering the product:
Simple, easy to use and effective.
Easy and simple to use!
What do you like best about the product?
Everything is organized and coordinated it's really easy to use. Reporting and tracking calls are really simple you can do everything just with a click.
What do you dislike about the product?
Sometimes it's not showing all calls to a certain numbers, not sure why?
What problems is the product solving and how is that benefiting you?
Communicating with our partners on a daily basis/
Great phone provider! Works well for a big team
What do you like best about the product?
Extremely easy to use and navigate in a quick customer service environment.
What do you dislike about the product?
Callbar sometimes needs to be restarted but not too frequently.
What problems is the product solving and how is that benefiting you?
Large team with departments spread around a few offices that all need to talk to the same accounts.
Powerful; but with caveats
What do you like best about the product?
Clean, easy to read design and layout. Customizable goodness.
What do you dislike about the product?
Sometimes slowish and laggy, though this may not be a Talkdesk issue.
What problems is the product solving and how is that benefiting you?
It's like being connected without the strings. Eyes on everyone in realtime, regardless of where.
Super user friendly, customizable, easy to navigate.
What do you like best about the product?
I appreciate the reports customization, how easy it is to keep certain aspects of TD visible at all times without them being cumbersome or obtrusive, and how easy to navigate/manipulate the widget/talk bar.
What do you dislike about the product?
logging in. The order in which you must do it in order to sync the widget and call bar is frustrating and unnecessarily clunky. Automatic ticket population is unpredictable, and often slow for my purposes.
What problems is the product solving and how is that benefiting you?
TD has made it incredibly easy to spot trends in call traffic throughout any given week/day/hour, which then leads our team to full preparedness.
Talkdesk is efficient and easy to use!
What do you like best about the product?
Talkdesk makes it very easy to navigate calls I've made, voicemails I have, and to monitor my efficiency in my work flow!
What do you dislike about the product?
There isn't anything I really dislike. The system is so easy to use, anyone could do it!
What problems is the product solving and how is that benefiting you?
One of the biggest benefits from Talkdesk, which also has helped me solve many business problems, is the aspect of being able to review my calls. I can evaluate my own time on the phone, as well as receive feedback easily from my superiors!
Talkdesk is so user friendly
What do you like best about the product?
I have used Talkdesk for close to 2 years now. It has impressed me not only how easy it is to use, but how helpful the talkdesk team is. I have never had poor quality issues, and I find it very simple to maneuver within the software itself.
What do you dislike about the product?
I have yet to find something that I dislike about Talkdesk
What problems is the product solving and how is that benefiting you?
The benefits our business sees include fast service with customers, reliable transferring, and stable connection to calls.
Recommendations to others considering the product:
Talkdesk can provide easy and fast communication between you and your customers. It has proven to be very reliable and easy to use, and if there is a problem (which is rare) they find a solution to it quickly. Talking to the Talkdesk support team is very easy and actually fun, as they are always cheerful and so willing to help in any way possible. A must have for any business.
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