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A great phone system for your support team
What do you like best about the product?
It's super-easy to setup and maintain. We can make changes on the fly and adjust settings to serve our clients better. The automatic queue callback feature is amazing.
What do you dislike about the product?
It's not the cheapest solution out there. Our feature requests aren't always acted upon quickly.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for inbound calls to our customer support team. We have multiple products and have our call groups/queues set up by product. We keep the IVR slim (one option per product) and our customers seem to like how quickly they're able to get to a real agent.
We outgrew 8x8's features and were looking for a more robust call center solution. Talkdesk has been perfect for us.
We outgrew 8x8's features and were looking for a more robust call center solution. Talkdesk has been perfect for us.
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Talkdesk is awesome!
What do you like best about the product?
The ability to sign in is not tied to a phone number but an email account. Managing accounts is also easy as you can create an account and assign a phone number with no issues.
What do you dislike about the product?
The reporting available isn't the best as it it captures calls made and calls connected but doesn't track ATT.
What problems is the product solving and how is that benefiting you?
TalkDesk enables my TMs to easily contact customers with no issues in connection or reliability of their contact rate.
TalkDesk - Convenient but lacking in quality
What do you like best about the product?
I like the ease of use and convenience. The reporting and analytics is also a good feature.
What do you dislike about the product?
The inconsistency and call quality can be frustrating. People on the receiving end of my calls frequently have a hard time hearing me and my voice can cut in and out. There is also a noticeable delay when other's answer my calls and I often miss the first few words they say after answering.
What problems is the product solving and how is that benefiting you?
TalkDesk allows a large number of sales reps and account managers to make calls every day. It also enables us to record and monitor all the calls.
TalkDesk Review
What do you like best about the product?
TalkDesk is great for small or start up businesses to funnel calls to the right teams. It can be used to monitor calls and improve agent call quality which help our company. Sometimes escalated calls need to be recorded so we can refer back to them as need be talkdesk is useful here as well.
What do you dislike about the product?
I dislike the fact the sometimes it glitches when trying to fetch data when calls are coming through. Talkdesk does occasionally drop calls occasionally. Talkdesk sometimes has a delay in the line, making it difficult to speak and have conversation with the customer. It does rely on an internet connection, so you must have good speed and bandwidths.
What problems is the product solving and how is that benefiting you?
Managing call volumes, monitoring calls, and funneling calls to the correct avenues. TalkDesk has benefited our business to improve talk times and provide better customer service.
Recommendations to others considering the product:
Sometimes it's glitchy but overall work really well.
TalkDesk is an essential addition to our Customer Success team
What do you like best about the product?
The easy implementation with our platform ServiceNow.
What do you dislike about the product?
the lack of staying up to date in certification with the latest version of ServiceNow
What problems is the product solving and how is that benefiting you?
Supporting our customers using our SaaS product.
Recommendations to others considering the product:
Easy to setup with ServiceNow platform
Great for our eCommerce business
What do you like best about the product?
-Very user friendly and easy to navigate
-Records all calls
-Good connection (as long as you have good wifi, as any eCommerce company needs)
-We can connect our off-shore agents to the same technology and transfer escalated calls
-Records all calls
-Good connection (as long as you have good wifi, as any eCommerce company needs)
-We can connect our off-shore agents to the same technology and transfer escalated calls
What do you dislike about the product?
-Can drop calls if wifi gets disconnected but this is not often
What problems is the product solving and how is that benefiting you?
TalkDesk has drastically helped us improve our quality assurance efforts, which helps us improve our customer experience through improving the quality of our calls/interactions.
Recommendations to others considering the product:
It is better for us than Five9, worth checking out/comparing
A great resource for any company that makes calls
What do you like best about the product?
I love the auto voice mail feature that Talkdesk provides. This makes making calls to multiple people that much easier.
What do you dislike about the product?
Having the ability to send a text message through Talkdesk would make the program top notch.
What problems is the product solving and how is that benefiting you?
Using Talkdesk has made making calls to leads easy. The auto voicemail feature is effective.
Straightforward phone software
What do you like best about the product?
I've used Talkdesk at previous sales jobs and now at my current. It's very straightforward and easy to use. Has great tools, like voicemail drop and easy salesforce integration.
What do you dislike about the product?
Not much to say here. It's straightforward enough and does what I need.
What problems is the product solving and how is that benefiting you?
Using Talkdesk, it's easy to log call activity in our sales team including who called, what the call outcome was, and date/time of call.
Great for managing external calls
What do you like best about the product?
It was easy to set up and easy to manage. We don't often use the online portal, we just run our 800#s through TalkDesk and then have them forwarded to our cell phones. If we aren't available, we get voicemails left through TD as well. But for our needs, it's quick and easy, and reasonably priced.
What do you dislike about the product?
Not much. Since we don't use the online portal except to make payments, our major interaction with TD is the phone tree and voice mail systems, both of which work just fine.
What problems is the product solving and how is that benefiting you?
Cheapest 800 number management we've found. Reasonable per minute rate, low monthly fee.
TalkDesk is Excellent
What do you like best about the product?
I like it's convenient platform and simple use to contact residents.
What do you dislike about the product?
Sometimes it disconnects or lags at times.
What problems is the product solving and how is that benefiting you?
Helping resident's with submitting their payments with an easy to use program.
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