Talkdesk
TalkdeskExternal reviews
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Awesome experience!
What do you like best about the product?
- Great user friendly UI.
- Light tool to be installed on Windows or Mac.
- Light tool to be installed on Windows or Mac.
What do you dislike about the product?
Nothing I can think of right now. Talkdesk Support helps me with anything I need.
What problems is the product solving and how is that benefiting you?
With the "Request a callback" feature, we had our missed calls reduced to a large extent.
Technically Simple
What do you like best about the product?
The Link it creates with different CRM tools.
What do you dislike about the product?
Awesome product..Have found nothing to dislike.
What problems is the product solving and how is that benefiting you?
Solving multiple issues on answering how to's using this fantastic communication tool. Contacting Clients and logging the communication on the same platform.
Simply love it!
What do you like best about the product?
I've been using talk desk for more than 2 years now and I simply love it! I am always able to really easy find my calls, or pull up reports for the whole team. I really love the reports since I can see how long I've been on the phone, or how long I was away, on a break or lunch. We are always checking the reports together with the team and it really gives you a clear picture of the duration per rep and it's really easy so you can make sure you are fulfilling your calls goal.
What do you dislike about the product?
Honestly, I can't think of anything right now hahaha. I just can't think of anything at this moment since I never really had a problem with talkdesk. So far it's been great!
What problems is the product solving and how is that benefiting you?
We are usually on the phone talking to our customers. Whenever an issue is reported to us, we call and resolve it. Other times its just customers calling us, and the line goes to the next available agent. The line and the connection are great, don't remember having a problem.
Recommendations to others considering the product:
DO not think about it twice! From my own experience, I can promise that you will be satisfied 100%
Awesome Communication Software
What do you like best about the product?
This software has treated us so good. It integrates beautifully with our software we use to create tickets.
What do you dislike about the product?
I love everything. No negative comments.
What problems is the product solving and how is that benefiting you?
We are able to manage and split up our call queue appropriately and allow callback requests with ease.
Could be more user friendly
What do you like best about the product?
I like the fact that for the most part, it connects back to Salesforce and logs your calls on accounts.
What do you dislike about the product?
It's quite glitchy. I was constantly losing connection even when I was on strong WiFi. The support team while quick to respond was never able to assist. It also often disconnected with Salesforce.
What problems is the product solving and how is that benefiting you?
Visibility into how accounts were contacted. We also use the call recording to do QA for our Customer Success team. It's very beneficial having the calls on Salesforce but it does not always log.
Talk Desk is simple to use, and has a low profile.
What do you like best about the product?
I like how everything works so well, the call quality, the way it's just a dial pad, and how easy it is to integrate with other applications.
What do you dislike about the product?
When you log in, it takes you to a webpage to sign in. It would be nice if the application didn't have to do that
What problems is the product solving and how is that benefiting you?
It's easy to take call after call, the queuing system is easy to see. We can see who is available, and who is not
Recommendations to others considering the product:
Make sure you get everything integrated before you make the switch. That will make it easier on you in the future
A Problem Solver
What do you like best about the product?
It's faster than other dialers i've worked with, much more secure and so easy to work with.
What do you dislike about the product?
sometimes it took some time to sinc some info,
What problems is the product solving and how is that benefiting you?
I've been working with Talkdesk for almost a year, it solved all the problems we had with other dialers, working almost 5 years in my actual company, we faced so many issues, but with Talkdesk we were able to get back our job quality, made our daily work much smoother than ever.
Talkdesk performance
What do you like best about the product?
The fact that you can call on any country in the world with the internet and everywhere without vpn .
it is friendly using and we can make changes like tags and configure the whole platform.
it is friendly using and we can make changes like tags and configure the whole platform.
What do you dislike about the product?
Sometimes the tag doesnt work or when there is too many calls, there is a bug due to high traffic
What problems is the product solving and how is that benefiting you?
customer care
Recommendations to others considering the product:
It's a great application , needs more improvement for the bugging except that it is good
Easy to use and saves time
What do you like best about the product?
I like that I am now able to transfer calls to different departments within my company. It also allows for us to work from home on days I am unable to come into the office.
What do you dislike about the product?
I frequently have to adjust the input in my sound settings. I also think it could integrate better with Zendesk; right now it creates a ticket for every call placed when we already have tickets created for the same call.
What problems is the product solving and how is that benefiting you?
We started using Talkdesk to help us see where our volume is at. It allows us to categorize the reason for our calls.
One of the few that are as advertised
What do you like best about the product?
It does what it says it will do! Dispositions are easy to understand, calls are clear most of the time, and the Salesforce integration is smooth.
What do you dislike about the product?
I can't select a rep and just listen to them as they dial all day. Also, dispos don't push to custom fields.
What problems is the product solving and how is that benefiting you?
I need a call system that integrates seamlessly with SFDC and lets me listen to live calls.
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