Talkdesk
TalkdeskExternal reviews
2,461 reviews
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Easy to use and dependable
What do you like best about the product?
Talkdesk is used constantly at my place of employment. The couple of times where I have had issues or questions the Talkdesk customer service team has been very receptive and has always answered my questions and resolved my issues quickly
What do you dislike about the product?
Absolutely nothing, I cannot recommend Talkdesk enough. If there was one thing that I would change it would be increasing the functions of the call bar
What problems is the product solving and how is that benefiting you?
I handle calls from around the nation, on our team we can see the areas, times of day that we need to improve on and adjust scheduling, thanks to the reporting sections. This tool has greatly increased our productivity
Talkdesk makes my Life 100x more easy
What do you like best about the product?
I love the flexibility that talk desk offers. It allows me to move through my calls easier
What do you dislike about the product?
sometimes it will glitch out and I am not able to change my status
What problems is the product solving and how is that benefiting you?
We are able to put calls on hold easier and transfer calls. I love how easy it is to use! I am also able to go mobile this has help me a lot!
Recommendations to others considering the product:
Yes!
The Talkdesk Expierience
What do you like best about the product?
The newest version of Talkdesk has been a blessing to my company! I love the crisp, clear sound and being able to customize features and users.
What do you dislike about the product?
Because it is internet based sometimes not all calls ring through.
What problems is the product solving and how is that benefiting you?
Being able to have multiple users on at once works so well for us. They are able to really zone in on the customer and the conversation without background noise.
Simple. Easy to Use
What do you like best about the product?
I just like how easy it has been to use without a steep learning curve involved.
What do you dislike about the product?
I have had a couple issues here or there with calls being dropped. But refreshing chrome fixed it
What problems is the product solving and how is that benefiting you?
Being able to see my call stats definitely helps me see where I can personally improve on how my calls are handled.
Love talk desk!!!
What do you like best about the product?
I love How user friendly it is! Love how you can navigate through it and you can communicate with our customers through it.
What do you dislike about the product?
Sometimes it has its glitches here and there
What problems is the product solving and how is that benefiting you?
I have Been able to talk to my customers through it and have them use it as well to communicate with myself as well. I have Realized how easy it is to make calls and emails through it. I think It’s a great big company wide tool to use for communication
Recommendations to others considering the product:
Learn lots about it. There are many different tools to help you become successful
One of the best Cloud Call Center Software out there
What do you like best about the product?
Talkdesk has been our #1 way to connect with customers over the last year. It has an awesome user friendly interface. I personally like the clean and simple UI coupled with the flexibility in the product. I look forward to new product releases and how these can bring seamless user experience and quality to our customers.
What do you dislike about the product?
Quality call could be improved: at times customers have complain about echos. Easier integration with tools such as SalesForce could make this product top notch in my opinion. Given our own hyper growth within and our recent adoption to their service, a seamless integration with cross platforms is crucial for us and this is an area where TalkDesk could definitely improve.
What problems is the product solving and how is that benefiting you?
Improve customer relations/service
Improve business process outcomes
Improve business process outcomes
Recommendations to others considering the product:
Quality of technical support
Product functionality and performance
Product functionality and performance
Talkdesk More Like Talk-Yes
What do you like best about the product?
The provided statistics help break down the volume of calls into easily usable data.
What do you dislike about the product?
When searching for a phone number, it takes a bit of time to update the history after loading previous calls.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to field phone calls from all across the country. It works great for calling from one location but using the numbers of all our stores.
Excellent!
What do you like best about the product?
Being able to see call history makes it easy for my team to manage guest conversations without having to overcommunicate.
What do you dislike about the product?
Web mode does not allow users to take notes during the call. Widget mode doesn't allow users to see call history during the call.
What problems is the product solving and how is that benefiting you?
We are able to manage multiple locations nationwide easily, and the reporting function is so simple to use.
Recommendations to others considering the product:
This software is super user-friendly both as a day-to-day user and as an Administrator.
Typically works well!
What do you like best about the product?
Easy to navigate. Always loads quickly- which is helpful when we get busy.
What do you dislike about the product?
Rarely, the customer cuts in and out so I have no idea what they are saying.
What problems is the product solving and how is that benefiting you?
Clarity, resolving customer issues quickly.
Talk Desk allowed me to streamline my process and reach more customer
What do you like best about the product?
This tool has allow me to stream line my process, reach my customer quicker and get accurate reporting on my metrics.
What do you dislike about the product?
AT this moment I haven't identified anything that frustrates me about the tool or that slows me down.
What problems is the product solving and how is that benefiting you?
Integrated tool with Salesforce that allows me to quickly access my customers, track my calls and repond quickly to customer inquiries
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