Talkdesk
TalkdeskExternal reviews
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Love Talkdesk
What do you like best about the product?
Easy to log and reference all calls when looking into an account.
What do you dislike about the product?
Having to not only fill out call information in callbar but also zendesk.
What problems is the product solving and how is that benefiting you?
This solves us having to note each call and gives us the ability to listen to call history to better understand an account before reaching out to them.
Talkdesk
What do you like best about the product?
it is super easy and looks extremely clean!
What do you dislike about the product?
I wish we could choose ringtones or just different sounds!
What problems is the product solving and how is that benefiting you?
It is really easy to train on!
Recommendations to others considering the product:
The team will not like this at first but nobody likes change. Everything we have seen and done is amazing.
Easy to Use
What do you like best about the product?
The system is very user friendly and has the features a small call center needs. I like that I can add things myself as the super user and not need to send everything to support.
What do you dislike about the product?
Sometimes the support staff is not very helpful. Haven't had luck with the oversees employees.
What problems is the product solving and how is that benefiting you?
Being able to answer the phone in a timely manner and for us, know who is calling. The ring groups are very nice. I am able to run reports instantly. Because of the ease of use, we are very productive and the integration with Infusionsoft is an added bonus on helping us be more efficient.
Recommendations to others considering the product:
I would recommend the product b/c it's ease of use and many of the features you can do yourself. If you don't know how to do them then you can google what you are looking for an 9/10 you will find the answer.
TalkDesk is GREAT!
What do you like best about the product?
I really like the toolbar feature. Our company was using TD before it came out and it did, it was a game changer.
What do you dislike about the product?
One thing I do not like (which may not be entirely their fault) is some lag time between calls or entering notes. Sometime we also randomly receive call notifications minutes after we have already ended the call.
What problems is the product solving and how is that benefiting you?
Answering customer calls.
Regenexx Consulant
What do you like best about the product?
I like the easy features and clear reports
What do you dislike about the product?
I do not like how sometimes the call lags when speaking to a client
What problems is the product solving and how is that benefiting you?
No problems at this time
Recommendations to others considering the product:
It is a great tool and so easy to use. The set up was easy and one of my favorite parts is getting to look at all of the daily, weekly, and monthly reporting.
Work with Talkdesk every day of the work week.
What do you like best about the product?
I work with Talkdesk every day and I like how easy the program is to use, it's been pretty reliable over the last 18 months.
What do you dislike about the product?
The main issue that I experience is with the delay in the conversation.
What problems is the product solving and how is that benefiting you?
We do all of our scheduling and sales calling with Talkdesk.
Extremely Useful Tool
What do you like best about the product?
We use Talkdesk to handle all inquiries, both inbound and outbound. Talkdesk makes it easy to quickly handle our calls.
What do you dislike about the product?
As of right now, I can't say there's anything I dislike about Talkdesk. It definitely helps make my job more efficient.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to handle all inbound and outbound calls when connecting with our opportunities. We're able to access records in regards to these calls, and Talkdesk also makes it easy for trainees to listen in on real time calls.
Why You Need TalkDesk
What do you like best about the product?
- the ability to have multiple agents
- the reporting TalkDesk provides to you
- the ability to call from multiple countries
- the ability to have multiple phones numbers
- the reporting TalkDesk provides to you
- the ability to call from multiple countries
- the ability to have multiple phones numbers
What do you dislike about the product?
- the reporting can sometimes seems off
What problems is the product solving and how is that benefiting you?
- having multiple agents on phones
- tracking our productivity
- tracking our productivity
Easy to use, reliable, efficient
What do you like best about the product?
Stores a ton of data and makes keeping track of calls very easy. We can see everything that is happening involving calls and monitor any that need closer supervision.
What do you dislike about the product?
Sometimes it doesn't work, won't accept incoming calls or won't make outbound calls. It never really becomes clear to us why it's not working, there's no notification or anything, but it doesn't last very long. But I think that's the case with most things.
What problems is the product solving and how is that benefiting you?
We have a large call volume, and a lot of our agents are in another country. It's really helpful to be able to monitor their calls when needed. We also analyze the data to make sure as many calls as possible are being picked up as timely as possible.
TalkDesk is great!
What do you like best about the product?
I love how easy TalkDesk is to navigate! Very efficient and easy to use.
What do you dislike about the product?
That you cannot conference in another call, no three way calls.
What problems is the product solving and how is that benefiting you?
TalkDesk provides easily accessible raw call data. This information is useful for finding agent stats/data.
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