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How We Make Calls
What do you like best about the product?
I love that it is very user friendly. Everyone I have trained on it picks it up very well! I love the monitoring feature, it helps me when someone from my team is handling a tough guest situation.
What do you dislike about the product?
I feel like it is difficult to take notes while you’re on a call. We also have to go into our crm (Salesforce) to manually save the guests’ name because we don’t have a way to do that through the web mode. The widget does let you buy it was creating two profiles for every one we saved a name for.
What problems is the product solving and how is that benefiting you?
Our phone service level is at an all time high. We have been able to centralize our company’s phone calls. Which makes it easier for us to truly serve our guests and deliver epic guest service.
Recommendations to others considering the product:
Easy tool to use for making calls and receiving calls over the internet.
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Awesome Call Center Solution
What do you like best about the product?
ease of use, reporting, admin, set up and quick implementation
What do you dislike about the product?
nothing stands out, there aren't any major dislikes
What problems is the product solving and how is that benefiting you?
call routing
solid tool in a tough space
What do you like best about the product?
flexible pricing and continuous innovation
What do you dislike about the product?
dropped calls and failurento log calls in sfdc
What problems is the product solving and how is that benefiting you?
logging, recording and dialing for an inside sales team
I would highly recommend Talkdesk
What do you like best about the product?
I enjoy that Talkdesk is very user friendly!
What do you dislike about the product?
Honestly, Talkdesk is great! I really enjoy using it!
What problems is the product solving and how is that benefiting you?
We are eliminating fear from health insurance! And we realized Talkdesk has made it easy for us to implement our mission!
A Partner
What do you like best about the product?
The solution is very flexible and allows are support teams to work from anywhere. Integrates with Salesforce and allows us to make performance visible to the company.
What do you dislike about the product?
Skills based prioritzation is not available at this time, but is coming soon.
What problems is the product solving and how is that benefiting you?
Ease of use and implementation. Allows us to route calls to improve our customer experience, having seen a 40% improvement in first call resolution.
Recommendations to others considering the product:
You are truly gaining a partner that is vested in your success.
Talkdesk Review
What do you like best about the product?
It is very easy to use and allows you to integrate with zendesk
What do you dislike about the product?
I cant find anything i dont like about it.
What problems is the product solving and how is that benefiting you?
Calling customers
Great product!
What do you like best about the product?
Easy to use and integrate with CRM systems
What do you dislike about the product?
The built-in reporting Talkdesk offers could be better.
What problems is the product solving and how is that benefiting you?
Managing all sales and customer calls
Works great overall
What do you like best about the product?
I like how easy it is to customize the system to fit our business' needs.
What do you dislike about the product?
I would love it if the built-in reporting was a little more powerful. Right now, to do some of what we need to do we have to pull a CSV and work through Excel.
What problems is the product solving and how is that benefiting you?
We needed advanced routing and better live reporting.
Exceptional product!
What do you like best about the product?
The ease of use with Talkdesk! It works well and syncs great with Zendesk which is super imperative for a customer support rep!
What do you dislike about the product?
Sometimes the quality of the calls is not always 100%
What problems is the product solving and how is that benefiting you?
Easier for our customer support reps to work quickly & efficiently!
My experience has been great so far.
What do you like best about the product?
Numbers are easy to find also easy to use, the site is very easy to work and it makes our jobs alot easier.
What do you dislike about the product?
The loading is often very slow, sometimes it disconnects but does not show it right away. It is very slow sometimes and does not work alot of the time.
What problems is the product solving and how is that benefiting you?
missing calls is not always a missed call but a caller hanging up.
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