Talkdesk
TalkdeskExternal reviews
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Talkdesk
What do you like best about the product?
Talkdesk is very user-friendly. I use it to monitor my team's productivity and with Talkdesk's Reporting feature is monitoring has become so easy. My team loves it and as its pretty self explanatory and doesn't take much of time to learn to use it for new hires. Monitoring the calls and call quality has become so easy with Talkdesk. It allows us to call stakeholders from Local Numbers which I think is the best part as it helps us build trust among our stakeholders.
What do you dislike about the product?
At times, Talkdesk experience Connectivity issues resulting in Call drops and poor connection. Once connectivity issues happen it takes a much longer time to fix them that affect overall Service Level. Also, the service level is never accurate and there is an error with Status feature. It some irrelevant status of agents leading to confusion and misunderstanding among our team.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to call our stakeholders and contacting stakeholders via phone calls is a big chunk of our department. Tallkdesk is the only tool we use and our business depends on it.
Recommendations to others considering the product:
It is a great tool and easy to use. I would definitely recommend to new business as it makes monitoring and training of employees less time consuming with its "Recording feature".
Consultants Use of Talkdesk
What do you like best about the product?
I like using the call-bar widget as it is efficient and integrated into our other applications we use for outreach to borrowers. You can simply click on the number and it will dial for you - you do not have to type the numbers. I like the ability to set a disposition for each call. Talkdesk has never been delayed, has great wait music while you look for information on the borrower. Also if the number the client calls on has a file with us it will link it very easily for us to click on through talkdesk.
What do you dislike about the product?
I dislike how every now and again it will automatically set your status to away. Also I don't like that for the autodialer widget you have to have both the call-bar and talkdesk browser up on your screen which may take up space.
What problems is the product solving and how is that benefiting you?
We have been able to assign different call line and know who the client is potentially calling for, this has allowed us to provide more coverage to serve clients where demand is needed most. Also we have been able reduce wait times and through the transfer feature which allow you to know if an agent is online or not without having to us another application.
Easy to use software, with good and clean UI.
What do you like best about the product?
Ease of service, and the ability to listen to your calls.
What do you dislike about the product?
Sometimes the Talkdesk Chrome Extension was crashing and you had to restart the app.
What problems is the product solving and how is that benefiting you?
Very useful app for Call Center type of business.
Good talkdesk experience
What do you like best about the product?
Talkdesk is leaps and bounds better than our previous telephony system. We have had a couple of outages, which is typical with any technological system and talk desk support has been diligent in getting issues resolved in a very timely fashion
What do you dislike about the product?
Some reporting things could be a bit easier to navigate, but I am sure this will come with time
What problems is the product solving and how is that benefiting you?
In a call center environment, call Quality and timeliness is of the utmost importance comp with topdesk were able to get to customers faster and it integrates with Salesforce nicely.
Simple and Reliable
What do you like best about the product?
Talkdesk makes our life is easier as it has got all the features which are needed in this era of call of centre business. The best thing about talkdesk is that I can relie on it and focus on my work without worrying about technology.
What do you dislike about the product?
Sometimes I’ve seen that reporting is little glitchy and it gets super annoying. You get incorrect status of agents, in order to fix it you have to logout and start over. I hope in coming time they can resolve this issue.
What problems is the product solving and how is that benefiting you?
Working without worrying about the technology and focusing on clients and their needs really helps solving the problems. The user interface is super simple and keeps you on the go!
Best for the BPO Industry
What do you like best about the product?
I love how easy it is to use talkdesk. It’s very user friendly
What do you dislike about the product?
There are still a few bugs but its quite normal
What problems is the product solving and how is that benefiting you?
It’s better than using a hard phone as a hard phone takes up a lot of space. With talkdesk, you just pull up the website and login.
Great communication tool
What do you like best about the product?
The easy features to call with a click.
What do you dislike about the product?
Dialing tone. Connectivity issues sometimes, but rarely.
What problems is the product solving and how is that benefiting you?
Restaurant partnership. It's the main service that we use.
Great tooling!
What do you like best about the product?
Talkdesk is quick to learn and you can easily navigate in no time. It is user-friendly and I love being able to see metrics!
What do you dislike about the product?
There really isn't anything not to like, the updates keep it current and working efficiently
What problems is the product solving and how is that benefiting you?
Customer calls! Talkdesk works smoothly even with our high capacity
TalkDesk for Small Business Customer Support Teams
What do you like best about the product?
Making a more streamlined and chronological customer history. Enables a user to accurately track our SLA, AHT, wait time, FCR, and response time. TalkDesk has an easy to use CallBar API integrated with ZenDesk, easy-to-use transfer (both warm and blind), 3-way calling, mute, and hold. Additional features I find to be useful in my daily work are call logging and automatic after-call work time.
What do you dislike about the product?
Connectivity issues occasionally crop up - these are sometimes due to bandwidth, but not always and the reason can be inconclusive. Random call drops or "ghost" calls.
What problems is the product solving and how is that benefiting you?
I use TalkDesk daily to seamlessly integrate inbound and outbound phone call support tickets with our CRM, making a more streamlined and chronological customer history. This allows my team to ensure dynamic customer support across all lines of communication while ensuring we maintain a competitive advantage in our industry by enabling us to accurately track our SLA, AHT, wait time, FCR, and response time. I like that TalkDesk has an easy to use CallBar API integrated with ZenDesk, easy-to-use transfer (both warm and blind), 3-way calling, mute, and hold. Additional features I find to be useful in my daily work are call logging and automatic after-call work time, which makes it easy to ensure calls are accurately recorded and properly tagged. In conjunction with ZenDesk and TextExpander, TalkDesk is a powerful tool for support teams to provide superior service without breaking the company bank.
Super User-friendly!
What do you like best about the product?
I am using Talkdesk for almost 2 years now. I love that it is very easy to learn how to use it. You are able to adjust the settings according to your needs. To update your status to away or break when you are not in front of the computer. It's great to keep records of all the calls and available time. The fact that there are recordings that you can listen to, it is very helpful! Especially, in our company when we get an important call and we need to recheck the information just in case, we can just go on Talkdesk and listen to the call. I also like that if I receive an inbound call I can see who the caller is and pull their info. Additionally, we can search for calls by number, company or even emails!
What do you dislike about the product?
It is not something necessarily that I dislike. But what I have noticed on Talkdesk is that sometimes it doesn't give all the accurate information when somebody is calling. And also, sometimes some calls are not transferred properly so it puts my status to away which is looking bad on the reports. And unfortunately, it's difficult to prove from my side what was the case exactly.
What problems is the product solving and how is that benefiting you?
Our company uses Talkdesk for assisting a great number of local restaurants. We have both inbound and outbound calls. Every team can make and take tens of thousands of calls per week from customers and restaurants as well. This software helps me to accomplish tasks efficiently and with high quality, and to solve customer problems in a targeted and effective way. Very simple and easy!
Recommendations to others considering the product:
Highly recommended!!! It will be very easy to learn how to use it in no time and it is very user- friendly! Talkdesk is really the most helpful tool.
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