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Talkdesk
What do you like best about the product?
It provides a fairly user-friendly interface and easy way to have our entire support team take calls from customers as well as return calls, all while working remotely.
What do you dislike about the product?
There is no direct connection to Power Bi. This would be useful for our organization to perform more advance reporting without having to utilize exports. The reporting snapshots provided are great for spot checking certain aspects of phone performance, but increased ability to compare the data within the reporting section would likely improve their usefulness.
What problems is the product solving and how is that benefiting you?
Talkdesk is a really easy interface that is dead simple - I don't have to worry about scrambling through a complicated interface in order to make a call. It's as easy as picking up a phone.
We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful.
We've realized the benefits of call tracking in Salesforce and the time-saving aspects of this integration have been helpful.
Recommendations to others considering the product:
I love Talkdesk
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Just fine
What do you like best about the product?
I like the ability to have your phone hover as a widget in the corner of your screen. I don't always use it because I find it overwhelming, but sometimes it's handy if I'm only looking for incoming phone calls and want to make sure I don't miss anything.
What do you dislike about the product?
I dislike the symbols used for incoming, outgoing, or voicemail. It's kind of confusing.
What problems is the product solving and how is that benefiting you?
We use Talkdesk for phone support. We've realized that some of our clients really enjoy talking to someone on the phone rather than over email. It's very personal, and you personalities shine through more!
Recommendations to others considering the product:
There's a bit of a learning curve if you've never used a phone support system, but all in all it's pretty user friendly.
Delivering Exceptional Customer Experience
What do you like best about the product?
The interface is easy to use for the agents. There is a lot of flexibility on how to set up the system and it was easy to implement. And not to forget to mention, the reporting aspects of the system are good.
What do you dislike about the product?
I wish Talkdesk had a report I could see who purposely skipped over the phone call.
What problems is the product solving and how is that benefiting you?
Good reporting capabilities, and improvements to the voice quality to Asia. Both were realized.
I love talkdesk very helpful
What do you like best about the product?
tracking my stats is great i love it very helpful
What do you dislike about the product?
i have no dislikes of talk desk i love it
What problems is the product solving and how is that benefiting you?
Keeping up with calls
Wonderful, dreaming,and out of this world.
What do you like best about the product?
What i like the best is, everything about TalkDesk is perfect. They help you out so fast and they get the job done within 5 minutes. They also go live with you if anything goes wrong. Stay login in to your email and they send you one back quickly. There work is so fanstatic and unbelievable. There work of line is just great so people should feel inspired by there work. You'll Love it i promise. Think about the work they do the effort they bring to the table. You will be surprise i guaranteed it.
What do you dislike about the product?
I do not dislike anything about TalkDesk. There is nothing here negative about it. Its just so wonderful. I don't think no one who uses TalkDesk and if they have an issue they respond within minutes.
What problems is the product solving and how is that benefiting you?
TalkDesk provide an experience i would never imagine. They help in any way possible to get you using TalkDesk. I have realized that they get the issue fix so quickly and have you up and running within 5 minutes. There is no solving without TalkDesk. Its just so amazing and great and gives you hope.
Recommendations to others considering the product:
TalkDesk is wonderful if we all love it, so its the best out there. TalkDesk shows us the thing no one else can show up, they go live with you and help you through every process there will be. Us TalkDesk, because its wonderful and if i love it, you all with love it as well.
Talkdesk makes things simple with keeping it organized.
What do you like best about the product?
I like that everything is easily accessible as well as the staff.
What do you dislike about the product?
I dislike when it stops loading for minutes at a time and shuts down randomly.
What problems is the product solving and how is that benefiting you?
We use it for inbound and outbound calls and love the efficiency of the program.
Recommendations to others considering the product:
If you want something easy and efficient then I recommend TalkDesk.
Great for entry level
What do you like best about the product?
The dashboards available for managers are really convenient to watch during the day.
What do you dislike about the product?
The reporting could be expounded upon. It is very difficult to drill down on certain metrics.
What problems is the product solving and how is that benefiting you?
Talkdesk provides a very seamless experience from start to finish with the telephonic portion. Dashboards are extremely useful but could definitely be expounded upon.
Recommendations to others considering the product:
You will need reporting tools integrated
Worst Experience
What do you like best about the product?
There's nothing I really like about this company.
What do you dislike about the product?
Sales person would say yes to everything you ask them. But wouldn't actually follow through. He also didn't disclose a charge when we specifically asked them about every fee involved. Zero support once you paid for their service. Would not recommend. Go with RingDNA or someone else.
What problems is the product solving and how is that benefiting you?
Nothing other companies are not already providing.
Recommendations to others considering the product:
Don't bother!
Easy to use and they are growing with us.
What do you like best about the product?
It's simplicity lets us get off the ground quickly.
What do you dislike about the product?
It's somewhat limiting if you have multiple teams using Talkdesk with very different use cases.
What problems is the product solving and how is that benefiting you?
Talkdesk made is very easy for us to link calls to support tickets and to have more meaningful reporting.
Intake Rep
What do you like best about the product?
I really like all the features it provides.
What do you dislike about the product?
I don't like that it ends the call when i reload.
What problems is the product solving and how is that benefiting you?
Taking and receiving all the calls necessary.
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