Talkdesk
TalkdeskExternal reviews
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Best I've used
What do you like best about the product?
I like the ease and how user friendly it is
What do you dislike about the product?
Every now and again it glitches and I can't accept calls
What problems is the product solving and how is that benefiting you?
Allows us to reach our customers with ease and connects to our other systems flawlessly
Great Service
What do you like best about the product?
Very easy to make calls and document notes during and after the calls. I like that you can view your call history log to keep track of your daily calls. The quality of the calls are very high, I have never faced any issues while talking on the phone, talkdesk provides you with all the data of your calls, you can also record the calls so you can listen them after the call in case you forgot anything on the call.
What do you dislike about the product?
So far I don't have anything negative the experience, until now everything have been awesome. I haven't noticed any bugs or issues. However, you do not get a separate notification saying that someone is calling and when you miss that call it only shows that you have a missed call and not the number that called. I also does not allow you to record outgoing calls.
What problems is the product solving and how is that benefiting you?
We use talk desk to speak with our customers and it works really well! We rarely have any issues with it which makes our jobs easier.
Recommendations to others considering the product:
Talk desk is the right decision for every company which works with clients and customers. Vert user friendly and will handle everything you need!
Best VoIP software for a tech SaaS business.
What do you like best about the product?
Talkdesk is a best in class phone solution for SaaS companies that require flexibility and integration with other tools in the tech stack. The highlights of Talkdesk for me are:
• Integration with Zendesk and Salesforce - automated ticket creation and activity logging increases efficiency and the customer facing teams benefit from elimination of manual tasks.
• Salesforce dialler - click to call and stand alone dialler that lives outside of SF eliminates issues with page loads
• User friendly UI and comprehensive reporting
• Continuous improvement of the software and great customer service
• Integration with Zendesk and Salesforce - automated ticket creation and activity logging increases efficiency and the customer facing teams benefit from elimination of manual tasks.
• Salesforce dialler - click to call and stand alone dialler that lives outside of SF eliminates issues with page loads
• User friendly UI and comprehensive reporting
• Continuous improvement of the software and great customer service
What do you dislike about the product?
I wish there was a more flexibility in setting up routing rules (i think it's on the road map) and we would benefit from Intercom integration.
What problems is the product solving and how is that benefiting you?
Getting a reliable phone system that supports the needs of our sales and success teams that integrates with our CRM and other tools. We have seen increase in productivity by eliminating administrative tasks and we have provided our team with user friendly solution that makes their lives easier.
Talkdesk is Great
What do you like best about the product?
I like how I can record conversations and go back to listen to later on. This is incredibly beneficial for conversations where a lot of info is transmitted.
What do you dislike about the product?
I cant really say there is anything about the app that I dislike. Sometimes I have a hard time dialing out to countries with a weird code.
What problems is the product solving and how is that benefiting you?
I like how Talkdesk integrates with Desk which we use as our CRM tool. It is very beneficial to log cases for missed calls and voicemails.
Getting Better
What do you like best about the product?
Works well most of the time, getting more stable as time goes on but definitely still a work in progress.
What do you dislike about the product?
Still has issues with lagging, sudden drops or dead air.
What problems is the product solving and how is that benefiting you?
N/A
We like Talkdesk
What do you like best about the product?
Automation (has saved us lots of time), syncs well with Zendesk and Salesforce
What do you dislike about the product?
Their routing is confusing - it would be great if we could specify our desired routing behaviour.
What problems is the product solving and how is that benefiting you?
Automation, control over call routing
BEST SERVICE EVER
What do you like best about the product?
This has simplified our processes and made our company more efficient and productive. This is an unparalleled service and I don't think we will be moving away from this anytime soon.
It makes it significantly easier for representatives to write notes and keep organized and maintain a good process
It makes it significantly easier for representatives to write notes and keep organized and maintain a good process
What do you dislike about the product?
I would like to see an easier way for dispositions to be organized and also the organization of businesses. With having many clients it can sometimes make things look disorganized or it can mix up the organization which can cause a lot of confusion and issues if not caught or if newer people are adapting to the software.
What problems is the product solving and how is that benefiting you?
We have realized that it makes calls smoother and more productive. It makes keeping track of notes easy and it integrates well with our other software.
Recommendations to others considering the product:
No recommendations at this point
Great experience
What do you like best about the product?
I have used talkdesk for more than 2 years and all I can say is that without it my job would have been very different. Thanks to talkdesk everything is easy and all you have to worry about is your tasks. The quality of the calls are very high, I have never faced any issues while talking on the phone, talkdesk provides you with all the data of your calls, you can also record the calls so you can listen them after the call in case you forgot anything on the call.
What do you dislike about the product?
So far I don't have anything negative the experience, until now everything have been awesome. I haven't noticed any bugs or issues.
What problems is the product solving and how is that benefiting you?
I have been working on sales and marketing with thousands of customers and everything has been working perfectly.
Recommendations to others considering the product:
Talk desk is the right decision for every company which works with clients and customers. You just have to worry about your business and talkdesk will do the rest. It's very sophisticated program where you have all the
Absolute fail safe, solid system that makes my life so much easier!
What do you like best about the product?
Total ease to be able to take and log calls and well as transferring to colleagues.
Being able to recognise who is calling based on previous calls and logging them straight into salesforce is a gift!
My whole office uses Talk Desk and it has made life so much easier
Being able to recognise who is calling based on previous calls and logging them straight into salesforce is a gift!
My whole office uses Talk Desk and it has made life so much easier
What do you dislike about the product?
No complaints whatsoever, I honestly can say this this system has improved my working day to no end
What problems is the product solving and how is that benefiting you?
Speed and efficiency when taking calls and also being one step ahead when recognising clients creating a much more personable experience
Has saved me time and effort on managing the process of taking a call, allowing me to concentrate on doing my job
Has saved me time and effort on managing the process of taking a call, allowing me to concentrate on doing my job
Recommendations to others considering the product:
100% start using talkdesk. It will improve your working day by a mile and remove any headaches caused by the process of making or receiving calls
Great service
What do you like best about the product?
Its very easy to use, track calls and manage the team easily but seeing who is online where and when. It gives us all flexibility with working from home and from different venues when needed
What do you dislike about the product?
Would be good to use via mobiles if possible?
What problems is the product solving and how is that benefiting you?
I have recently had to listen back to calls regarding a complaint, very easy to do so
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