Talkdesk
TalkdeskExternal reviews
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Excellent. The product quality is consistently outstanding and i would highly recommend.
What do you like best about the product?
After a call, we can take notes, making us aware of the problem and remember what the conversation was between an agent and seller.
What do you dislike about the product?
Well the timer given to take notes is short (60 seconds) and also sometimes we have an issue of the call note not being captured on Zendesk(compy software)
What problems is the product solving and how is that benefiting you?
All calls are recorded and saved to history making it easy for someone to listen to the call.
Fantastic / Marvelous
What do you like best about the product?
empower, support, and help with notes at the end of the call.
Able to code and leave review
Able to code and leave review
What do you dislike about the product?
end of the call you can not finish writing a note in 60 sec provided and the note on talk desk is not linked on zendesk.
What problems is the product solving and how is that benefiting you?
Helps automate customer interactions to improve customer experience while reducing the operational burden.
Talkdesk Helps me to load QA and provide Coaching to my Peers .
What do you like best about the product?
Talkdesk helps me view firstly monthly stats with regards to QA's scores per line on business. It helps to load coaching and recording QA's. I recently found that I could load coaching opportunities for other lines of business and download the coaching forms as well. We also use it for service level graphs and can personal to your own team or multiple teams . Great tool!
What do you dislike about the product?
Training - We could of had training to make use of the software to its full potential, nothing to dislike about the software itself.
What problems is the product solving and how is that benefiting you?
It helps leaders daily at the ease of doing their jobs, it shows you the peers that out of time with states in the call center, It also helps with QA management and gives insights to the team, The tool helps support, guide, and develop our people with ease and saves time.
Outstanding
What do you like best about the product?
It is a system that is easy to use and convenient as you are able to get quality feedback. It can be used to manage and see agents status
What do you dislike about the product?
Having to frequently update and change status manually.
What problems is the product solving and how is that benefiting you?
It helps to improve customer experience as well as ensuring that everyone is able to measure their productivity within the business. Helps work force management to manage the company's productivity, checking the available status for agents.
The quality of the calls are good and very easy to use .
What do you like best about the product?
The quality of calls are excellent. The app is easy to use and very convenient.Talk desk is easy to navigate,making it easy for everyone to use and easy learn. The different colors of the aux codes are bright and attractive. .
What do you dislike about the product?
The aftercall wait time is small,making it difficult to write notes before going available.There are times were talk desk does not not correspond ,therefore you need to refresh the app.
What problems is the product solving and how is that benefiting you?
Talk desk is time efficient , making it easy to help the next customer and making the next customer on the line not to wait to long on the line.
Easy To Navigate
What do you like best about the product?
Easy to find information
Easy to navigate
Easy to navigate
What do you dislike about the product?
I dislike the fact that its hard to think of any dislikes I have for the App.
What problems is the product solving and how is that benefiting you?
Random call listenings to find out how call are and how things are with our sellers
Picking up trends from sellers and internal agent faults
Saving of information like calls
Feedback to agents on their call
Stats tracking as well.
Picking up trends from sellers and internal agent faults
Saving of information like calls
Feedback to agents on their call
Stats tracking as well.
The quality of the calls are very clear.
What do you like best about the product?
We are able to listen to calls. The app is very easy to understand.
What do you dislike about the product?
Can my schedule be intergrated with talkdesk so if I'm exceeding it can have a pop up for me.
What problems is the product solving and how is that benefiting you?
It helps me make calls with my seller's and be able to solve tickets
excellent
What do you like best about the product?
It makes it easy to complete calls while writing notes, it makes one job easy in remembering exactly what the seller what saying. we can also view our Quality scores with ease
What do you dislike about the product?
When notes are completed, they sometimes do not reflect on Zendesk (our company system)
What problems is the product solving and how is that benefiting you?
It helps the business by assisting customers/ sellers in making sales and generating income
TalkDesk is pretty user friendly.
What do you like best about the product?
The ability to view all sorts on ongoing statistics.
What do you dislike about the product?
Sometimes calls cannot be heard, or they cannot hear me, calls get dropped and there are minor glitches in system. need to restart TD.
What problems is the product solving and how is that benefiting you?
Call back ability. ease of use. records of stats.
Great to work with
What do you like best about the product?
The AI features are very useful for ease of use
What do you dislike about the product?
The system can sometimes have issues with the internet
What problems is the product solving and how is that benefiting you?
It it solving productivity issues in that we are able to track calls and also able the track quality scores and agent behavior
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