Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Using Talkdesk – A simple, effective solution for Your needs
What do you like best about the product?
We love Talkdesk's ease of integration with some of our company's other systems, including Salesforce. Setting up agents to start making calls is simple, even without an interconnection, making it even more user-friendly in terms of accessibility. Besides this helpful feature, we also value their excellent customer service; whenever there were any minor issues or concerns, they quickly responded to us and gave excellent advice on how best to resolve them - which highly impressed everyone here at our office!
What do you dislike about the product?
Talkdesk has occasional bugs when registering the calls I received--sometimes, they don't show up in my 'calls' area. Additionally, there's an issue with how customer transfers are handled--instead of leaving me time to add notes or follow-up details before automatically switching back into "available" mode, calls go immediately available after being transferred, which can be inconvenient for users.
What problems is the product solving and how is that benefiting you?
TalkDesk Customers have consistently voiced their frustration about echoing on calls, suggesting a need for improvement. Talkdesk's potential would grow if it were better able to integrate with other programs like SalesForce due to its fast expansion and the recent implementation of our service.
Experience fantastic service with Talkdesk!
What do you like best about the product?
I appreciate the simplicity and effectiveness of Talkdesk. Its user-friendly interface, seamless Zendesk integration, ability to troubleshoot independently and capacity for monitoring staff performance make it a top choice among contact center software programs I have used thus far. Clear communication is also rarely warranted, which always signals positive quality service from any organization's perspective.
What do you dislike about the product?
I am disappointed with the current platform integration of Talkdesk. The Chrome call bar addon has proven unreliable, repeatedly failing and no longer ringing as it should. Additionally, issues with this tool have made all audio notifications ineffective, which has led me to miss many calls I otherwise would not have missed.
What problems is the product solving and how is that benefiting you?
We needed a replacement for our old softphone due to its inability to accommodate unpredictable call transfers. Our previous system required more efficiency and professionalism since it randomly routed calls among available agents.
Great app & connectivity
What do you like best about the product?
I like the design of the app & also the ring tone.
What do you dislike about the product?
Design of the app & the ringing tone.
Connectivity.
Connectivity.
What problems is the product solving and how is that benefiting you?
It helps to connect & stay in touch with our friends & family across the world.
Also the quality is very good.
Also the quality is very good.
Talkdesk: An amazing journey
What do you like best about the product?
After a year of using TalkDesk, I have recognized its value beyond comparison. Its intuitive user interfaces, with instant access to recordings and the ability to change my status while away, make this product highly desirable for anyone who wants their business operations to be streamlined. The fact that you can conduct searches through specific phone numbers or emails further adds immense ease when tracking interactions throughout the organization, which is immensely beneficial in all aspects of operation!
What do you dislike about the product?
Talkdesk can be lacking in terms of providing complete information on incoming calls. As a result, I have experienced an issue where specific calls need to be correctly transferred, and my availability needs to reflect the actual situation accurately. This is concerning as it makes it difficult for me to provide valid evidence about what has happened during these interactions.
What problems is the product solving and how is that benefiting you?
The problem TalkDesk solved for us was the time and operational inefficiency of switching between different providers. We were able to streamline our operations, resulting in faster reaction times and better customer service when dealing with diners and restaurants as part of a larger group.
Discover the benefits of Talkdesk
What do you like best about the product?
I love the comprehensive features that Talkdesk offers, from its portability and usability to personalization settings which allow me to mark myself absent or on break. Viewing information such as name, business organization, phone number, and email address before picking up a call is extremely helpful when dealing with challenging requests! It also provides a valuable diary of phone calls and audio recordings, so I can listen back if I miss any crucial details about an incoming call.
What do you dislike about the product?
I have not encountered any issues with Talkdesk that made me dislike it. However, one potential area for improvement could be preventing automated communications from being automatically disconnected when they arrive since customer assistance can then experience an unnecessary slowdown in service. This is a relatively straightforward fix that would benefit users if addressed appropriately.
What problems is the product solving and how is that benefiting you?
The Talkdesk Pick-Up Rate report can improve productivity by helping agents increase their percentage of successfully answered calls. On average, the rate was enhanced by about 50%.
Simple, yet extraordinarily effective.
What do you like best about the product?
What I like best about Talkdesk is its uncomplicated user interface, whether I'm using the web version or a local installation—learning how to utilize the TalkDesk platform requires minimal effort. This stage was user-friendly, and the revealing was excellent—this is coming from someone who has never used consider focus before. One of my favorite features is the ability to explore freely. Others' comprehension improves rapidly and visibly as a result of instruction and preparation thanks to Salesforce's excellent service and help.
What do you dislike about the product?
What I want to see improved with Talkdesk are the report capabilities and customization options. There are detailed reports that I frequently use that are unavailable, which requires me to compile them from existing accounts manually. It would be helpful to tailor a report's stats to my specific needs.
What problems is the product solving and how is that benefiting you?
Our clients rely on Talkdesk to solve their customer service needs. The software is adaptable and easy to use, resulting in fewer customer inconsistencies. Additionally, Talkdesk provides features such as placing a call on hold or transferring it to another number - making it a potent tool for businesses.
Talkdesk is my highest recommendation.
What do you like best about the product?
I like how simple and easy it is to use Talkdesk. It only took me 30 seconds to set up a new phone number, and there were no issues with it immediately beginning to work. I also love the analytics dashboard because it's so extensive and provides us with information from the previous several days and what's going on currently. With Talkdesk, I can quickly check my current status and see how much time I've spent in each situation. This is excellent for tracking rest intervals since our availability fluctuates often. This tool is perfect for teams who need to manage an incoming call queue—small call centers like ours!
What do you dislike about the product?
The only significant concern I have with Talkdesk is the frequency of connection loss. When this occurs, it is usually because the caller did something wrong, not the person receiving the call. My Talkdesk needs to be restarted when customers can hear me, but I can't listen to them.
What problems is the product solving and how is that benefiting you?
The problem with Talkdesk is that it doesn't have an effective way to indicate when a call is coming in, so people often don't answer the phone. Additionally, call recordings aren't easily accessible, and there's no good way to keep everyone up to date.
The finest of Taldesk yet created.
What do you like best about the product?
Talkdesk is excellent because it allows us to communicate with our clients in a way that doesn't interrupt their day. I have a phone and caller ID on my computer, so I never have to worry about missing an important call again. Talkdesk always remains at the top of my screen, regardless of the other windows I have open, which is very helpful. Transferring warmly tool is also useful when relocating my clients to a new location. I can pause the chat while I call the individual they need to be transferred to, update them on the situation and measures we've already taken, before bringing them back into the chat to meet their new point of contact. This adds a more personal touch.
What do you dislike about the product?
When reporting a problem to the IT team, it is easy to locate specifics such as call ID codes. We have no complications when combining Piderive with TD, which is time-saving and convenient. In place of providing a slow response, the technical team may occasionally delegate duties to us.
What problems is the product solving and how is that benefiting you?
The communication above concerns simplify its use, and if you're looking for something, you'll be able to find it in any situation where it's required. I always respond negatively when asked about collaborating with different software because of how difficult past experiences have been.
Talkdesk provides excellent performance from a good product.
What do you like best about the product?
The most intuitive features of Talkdesk are setting up new lines and expanding. Even after researching and evaluating rival alternatives, Talkdesk is the most effective option for our organization. The best thing about Talkdesks first-tier support is that they are consistently courteous, knowledgeable, and helpful. They go above and beyond by following up on small concerns. We need them to achieve the level of success that we have now.
What do you dislike about the product?
What I don't like about Talkdesk is that the audio quality could be better, calls are frequently interrupted, and you can't transfer calls. Also, their customer support needed help to help us with these issues. Additionally, it's hard to look up call history in the admin panel because there are so few search criteria. Lastly, the hold music is way too loud compared to the phone ringing or people talking.
What problems is the product solving and how is that benefiting you?
Our customer service team can be expanded or contracted as needed using Talkdesk. The system is easy to set up and use and allows us to route calls to the most qualified person in the IVR system. This enhances both customer satisfaction and productivity.
Talkdesk: A Quick and Simple Way to Make and Receive Calls
What do you like best about the product?
I like many features of Talkdesk that I want, but I appreciate the most how it allows me to keep track of my customers and clients. Seeing their phone numbers when a call comes in helps me remember who they are and where they're at in terms of our relationship. Additionally, being able to configure personalized states for each customer lets me know exactly how engaged they are with my business. The graphical representations of customer satisfaction data are also very helpful in understanding how well we're doing as a company.
What do you dislike about the product?
Talkdesk is unpredictable in how it assigns incoming calls to agents. This can be frustrating when, for example, I have just joined and advertised my availability. Still, an incoming call is routed to another queue because the agent there is more available than the agent in the current queue. Alternatively, the ring could be sent to the agent with the maximum availability regardless of whether they are best suited to deal with it.
What problems is the product solving and how is that benefiting you?
Having voicemail has eliminated their time zone and personnel issues. As the organization has shifted to a more distant work structure, the monitoring tools have proven quite helpful in holding accountable those who cannot be as easily managed through traditional means.
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