Talkdesk
TalkdeskExternal reviews
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Efficient
What do you like best about the product?
Talkdesk is an advanced, user-friendly system. It offers broad features that can improve your personal and business skills. While on a call I can view my call quality, I can change my status, change filters, and view the number of calls made and received. I love the fact calls ring first instead of being auto-answered. I also enjoy the dashboard features where I can track my productivity. Live options, and having total control on how I want my dashboard to be filtered. Talkdesk also provides customer support, Frequently asked questions, demos, and training on how to use, it's completely easy to use, informative, and simple to implement.
What do you dislike about the product?
There's absolutely nothing I dislike, Talkdesk is not complicated.
What problems is the product solving and how is that benefiting you?
I can view call details, My activities, and contacts on the live app. All information is accessible to me without having to request it from a third party. I can work efficiently.
Talk DESK rEVIEW
What do you like best about the product?
its the flexibility of the application and also the modern up to date features that helps us within our organisation to be able to work seamlessly within this application of talk desk
What do you dislike about the product?
i love everything about talk desk as it makes my life easy
What problems is the product solving and how is that benefiting you?
it helps solve performance tracking and data capturing of QA scores and reviews as i am able to access call recordings and have the review on the same page , we are able to pull call transcripts which are 100% accurate with the voice call, we are able to provide on the call feedback as we do live call listenings and immediate coachings with call recordings avalable to us instantly
Simplicity with a touch.
What do you like best about the product?
The way the system is so innovatively designed simplifies daily usage.
What do you dislike about the product?
None that I can think of at the moment that has a bad impact on me.
What problems is the product solving and how is that benefiting you?
The quality assurance aspect is simplified as we can access calls and evaluations much quicker than the historical methods which have like a 48 hour delay.
My Experience with talkdesk has been good so far
What do you like best about the product?
Talkdesk has easy navigation, Every tab is easily assceible from wherever you are on it. Explore app connect feature making it easy to navigate. Equally it variety of reports make it easy to always be updated on stats
What do you dislike about the product?
Talkdesk has a lot of latenecy. Load times when going from tab to tab or opening reports is long. Most reports load for long. Averaging more than 2 seconds when switching from tab to tab.
What problems is the product solving and how is that benefiting you?
Acess to Real time reports, As a team leader I need to get my agent's stats on a regular. The reports on talkdesk allows me to get the data real time instead of having to wait for WFM or Quality to send the updates.
Talkdesk is very helpful, user friendly and amazing to use.
What do you like best about the product?
The notifications you receive after being evaluated. It keeps you posted and also pops up when a call comes through. The views for managers are amazing, easier to use and manuever. The ease of implementation makes its more perfect. Customer support is always available to assist. I frequently use it, almost everyday.
What do you dislike about the product?
They are no dislikes about Talkdesk as it has never given me any issues.
What problems is the product solving and how is that benefiting you?
Agents getting notification for their evaluations. Having to see the seller's information when a call comes through. Getting to listen to all calls across all sites.
Talkdesk Review
What do you like best about the product?
Talkdesk is communication effective meaning it allows communication between two parties, for example between QA and an agent. You can receive scores which results in it being user-friendly.
What do you dislike about the product?
The downside of Talkdesk will be the network problems sometimes. The audio can be bad sometimes, leading to you not hearing the other person. It will drop calls sometimes.
What problems is the product solving and how is that benefiting you?
I believe it helps with better customer service as much as it helps with reducing the operation burden.
TALKDESK
What do you like best about the product?
Talkdesk is intuitive and makes working seemless. It is very user friendly and the real-time reporting feature is impeccable.It assists in gaining insight into customer interactions and helps us as agents track our performance. The consult feature is the best as it allows us to work with other department to ensure the caller is assisted in the best way possible.It is a great tool support agents.
What do you dislike about the product?
Talkdesk support is not always responsive. The audio quality is not of the best,yes it is there however there is room for improvement on the quality.
What problems is the product solving and how is that benefiting you?
Talkdesks assist in minimizing growth issues within businesses and it empowers agents.
Talkdesk has been very helpful in the organization, helping us to listen to calls and coach back
What do you like best about the product?
I Like that i am able to listen to calls immediately after an agent finishes the call
What do you dislike about the product?
I do not like the intermittent latency issues I experience at times
What problems is the product solving and how is that benefiting you?
I am able to extract call reports and share productivity with my team
Works as described with no issues on calls
What do you like best about the product?
Being able to send Voicemail automatically instead of having to record one manually
What do you dislike about the product?
Calls sometimes can get disconnected with very minimal internet issues
What problems is the product solving and how is that benefiting you?
Being able to track calls
Monitor agent behavior.
Keep track of coaching
Monitor agent behavior.
Keep track of coaching
Talkdesk is a very efficient tool and it has a wide variety of options.
What do you like best about the product?
Talkdesk is very efficient, it does not only record the calls made but it keeps that record and with a few steps you can access those calls. I like Talkdesk because it is forever evolving.
What do you dislike about the product?
Talkdesk notification are silent, it would be helpful if the notification had sound as it would work better as an alert.
What problems is the product solving and how is that benefiting you?
Talkdesk is easy to use and easy to learn it solves the most important issues, time. Talkdesk saves time by its efficiency
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