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Too good to be true
What do you like best about the product?
As a manager with Whitehatjr TD helps me to
1. Track and monitor agents' calls for quality and increase the team's productivity.
2. Call recording is readily available and accessible.
3. Convenient to track and maintain data and talk time reports.
4. Addition/deletion of the user is hassle - free.
5. Assigning numbers of specific geography is relatively easy.
6. Teams tab is a handy feature for effective team management.
7. With Reporting feature creating and maintaining a dashboard is easy.
1. Track and monitor agents' calls for quality and increase the team's productivity.
2. Call recording is readily available and accessible.
3. Convenient to track and maintain data and talk time reports.
4. Addition/deletion of the user is hassle - free.
5. Assigning numbers of specific geography is relatively easy.
6. Teams tab is a handy feature for effective team management.
7. With Reporting feature creating and maintaining a dashboard is easy.
What do you dislike about the product?
I haven't faced any feature which I disliked. Every tab has its importance and use.
What problems is the product solving and how is that benefiting you?
1. TD integration with and CRM tool is seemingly smooth.
2. Accessing/downloading call recordings through CRM is easy.
3. Call quality especially with international numbers, is crisp.
4. Inbound call service and voicemail feature is something new I saw that other calling apps do not offer.
5. Tracking and evaluating the data of agents is easy.
2. Accessing/downloading call recordings through CRM is easy.
3. Call quality especially with international numbers, is crisp.
4. Inbound call service and voicemail feature is something new I saw that other calling apps do not offer.
5. Tracking and evaluating the data of agents is easy.
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Talkdesk is the best user-friendly software out there!
What do you like best about the product?
The best thing about Talkdesk is its general usability and ease of usage. An important feature of this software is that it is a powerful tool that can be used in various ways. After PS's first engagement concluded, we assessed several items that needed improvement making improvements. With TalkDesk, it takes seconds to make Support-related changes such as reporting downtime, product issues, availability, and other modifications. And because of TalkDesk's extensive training materials, our agents quickly became proficient users.
What do you dislike about the product?
What I don't like about Talkdesk is that it can be hard to track down information like call ID codes when you report an issue to technical support. Also, there have been times when Piderive and TD need to integrate better, which is both annoying and time-consuming. Another thing is that the technical staff sometimes needs to address questions right away; sometimes, they delegate tasks to us instead.
What problems is the product solving and how is that benefiting you?
The problem with Talkdesk is that it needs to integrate better with the Textline application. This creates an extra step for agents when they are trying to handle incoming messages. Additionally, the Talkdesk call bar will open an additional tab, which can be disruptive and confusing for employees recruited from different countries.
A client communication platform powered by Talkdesk.
What do you like best about the product?
What I like best about Talkdesk is the innovative technology. Taldesk software becomes cloud-based, allowing account verification codes to be separated, managing encrypted messages, establishing strategies to achieve results, creating excellent impression management tools, and promoting communication work. This makes it a great tool for managing communications and achieving results.
What do you dislike about the product?
The calls are not always consistently routed to available agents. Even if another agent has been active and available for a considerable time, incoming calls are routed to my queue because I just joined the queue.
What problems is the product solving and how is that benefiting you?
The problem of restricted business hours has been remedied through voicemail. With the change to a more distant work structure, Talkdesk's monitoring capabilities have been beneficial in assuring agent accountability.
Amazing experience to connect all across the world
What do you like best about the product?
It's effortless to log in. The call bar is very user-friendly.
We do not have to worry about the country code as it covers all that information. The best part is that with the country code, we know which code belongs to which country. The Audio quality is fantastic, just as times the call lags. Overall it is a good dialer, and I would prefer using TD over any other Dialer.The dashboard is super friendly, mainly for copying the link to our recording.
We do not have to worry about the country code as it covers all that information. The best part is that with the country code, we know which code belongs to which country. The Audio quality is fantastic, just as times the call lags. Overall it is a good dialer, and I would prefer using TD over any other Dialer.The dashboard is super friendly, mainly for copying the link to our recording.
What do you dislike about the product?
The only downside is, at times, the call lags. The call bar should minimize when the call connects so that we can get more space in the background to work
On some occasions, when the customer is unavailable and the ringer is on, it doesn't disconnect until we disconnect from our end, and neither does it go to voicemail.
There were occasions when the customer disconnected the call from their end, but since I did not disconnect the ring, it was still on until my next dial, and everything got recorded
On some occasions, when the customer is unavailable and the ringer is on, it doesn't disconnect until we disconnect from our end, and neither does it go to voicemail.
There were occasions when the customer disconnected the call from their end, but since I did not disconnect the ring, it was still on until my next dial, and everything got recorded
What problems is the product solving and how is that benefiting you?
It helps us connect with customers all across the world. We also get the recording of our conversation. The dashboard is super friendly, mainly for copying the link to our recording. It mainly connects us globally effortless.
Talkdesk is a top-quality, rapid call processing tool.
What do you like best about the product?
I love the integration with Salesforce as it has made me much more efficient in my outward-facing activities. I can quickly and easily record calls, create reports in Salesforce, and take notes throughout the ring without any difficulty. As for the quality of the call, it is excellent, and I save a lot of time by not dialing numbers manually or entering information while conversing with someone. Additionally, the audio quality is excellent when played back later if I need to reference something. Finally, I sometimes eavesdrop on my coworkers' phone calls to pick up valuable tips!
What do you dislike about the product?
There are a few things I would like to change about Talkdesk. Sometimes, the "Retrieving data" screen makes it impossible to respond to calls. There have also been times when the website is unavailable or there are connectivity issues, which can be frustrating. Additionally, it cannot be easy to do so through the web application if you need to check your voicemail. It would be helpful iftar the desk incorporated a voicemail inbox or alerts about new voicemails into the caliber.
What problems is the product solving and how is that benefiting you?
The only problem with Talkdesk is that it can take a lot of work to get buy-in from your team. You might have to do a bit of coaxing to get everyone on board, but once you do, this tool will help take your team's productivity (and clarity) to the next level.
Utilizing Talkdesk has dramatically simplified our workflow.
What do you like best about the product?
What I like best about Talkdesk is its capacity to streamline and simplify my routine. My team will always know how much time I spend on duties such as Lunches, Conferences, and Preparation due to my dedication to transparency across many lines of communication (email, chat, and phone). This software can be used as a widget or kept in your browser, allowing it to fit into my preferred layout regardless of how it is configured. Those who place a high value on adaptability will benefit significantly from this.
What do you dislike about the product?
I dislike the way Talkdesk prioritizes "named Agent" licenses. Concurrent licensing would be more suitable for firms with many part-time employees. Unfortunately, the system needs to be better designed for concurrent licensing, which has led to support and payment issues.
What problems is the product solving and how is that benefiting you?
The Talkdesk has been used to set up our main line and connect four offices. The aggregation of all of your phone charges. I realized that is a less complicated and more effective method for fast training everyone on the new system
A beautifully designed tool and software
What do you like best about the product?
Talkdesk is very user-friendly and has a beautiful interface, and it is effortless to connect with prospects. All calls get connected in one go, and you get connections very quickly
What do you dislike about the product?
Calls automatically gets disconnected sometimes, and they may need to fix that bug. Team should provide more frequent updates so that we don't face much issues.
What problems is the product solving and how is that benefiting you?
You can connect to any prospect based out in any country very quickly, and it's a very smooth process. There is no need for Dialer software or VOIP software's any more.
Excellent connectivity for International calls
What do you like best about the product?
Talkdesk is good with easy connectivity and the recordings of the call clarity are very clear and suitable for business and quality purposes. I have mainly used it for international calls, I didn't face any issues with that. The voicemail sent by us if the user is busy or not available was also apparent.
What do you dislike about the product?
There is nothing wrong with the Talkdesk but sometimes there used to be an echo while taking the call. The rest all the features are simple to use and userfriendly.
What problems is the product solving and how is that benefiting you?
The tracking and assessment of call data are effortless. The UI and call bar application are straightforward to use. The recorded calls are used for quality purposes to improve the customer experience. Also as the talkdesk was only used for international calls, it really helped us to connect parents according to their timezone without any hassle.
Talkdesk: A phenomenal resource for our customer service agents
What do you like best about the product?
I love that Talkdesk is a cutting-edge contact center solution that requires no specialized knowledge, hardware, or software from administrators or agents. This service requires minimal maintenance in terms of maintaining software and operating system updates. Its presence on Amazon Web Services guarantees the infrastructure's stability. We have seen zero issues with this system over several months of operation, which is fantastic! I also appreciate how simple it is to obtain a phone number from practically any country. This allows us to provide a local number for customers calling our contact center even though we are still located at our original location. It also allows our agents to work from anywhere, including the office or their homes, which is super convenient! Overall, I thinkTalkdesk delivers outstanding service, and the company is growing significantly.
What do you dislike about the product?
I wouldn't say I like that the Admin console and reporting are inadequate. It's frustrating when a new feature is implemented and other things start to malfunction. There needs to be more development or testing time for new features, so we must rely on older ones. Even though they have a lot of developers, there are still some significant difficulties that need to be fixed before releasing code.
What problems is the product solving and how is that benefiting you?
The problem is that the Talkdesk support team is less reliable than it used to be. The former client will provide additional support, but the support team has yet to be as reliable as of late.
The Talkdesk Platform is outstanding.
What do you like best about the product?
There are several things that I like best about Talkdesk. First, there is no need for specialized technology or software - managers and employees can use this system with minimal additional effort. Second, it's a very sophisticated method for managing customer service inquiries. Third, the service does not require regular updates to your operating system or software - you can be confident that the underlying infrastructure is secure because AWS hosts it. Finally, call transfers to internal extensions or external numbers are manageable. Overall, their service is excellent in every respect - they answer calls quickly, are courteous and professional, and keep you updated on the status of your request. Aside from the IVR studio, the Chatbot at Talkdesk is also an impressive independent work of artistry.
What do you dislike about the product?
I only have one minor complaint about Talkdesk after using it for a while. When you click on a bookmark for the client or enter their address, the voicemail will open automatically. After confirming that I wasn't being transferred to voicemail, I saved the link and discovered that I had to click it twice (or force a browser refresh) before I was taken to the page on Talkdesk that I had requested. This is the only significant problem I've experienced with Talkdesk so far.
What problems is the product solving and how is that benefiting you?
The Talkdesk platform allowed me to monitor my operations remotely and provide data while maintaining the same level of openness and responsiveness as a conventional virtual contact center. This was especially useful for issues that could have potentially created problems down the line. Additionally, their integration with Salesforce and Zendesk is superior to any other company's offerings.
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