Talkdesk
TalkdeskExternal reviews
2,471 reviews
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simplicity and performance
What do you like best about the product?
what I prefer in Talkdesk is the no code - low code and the AppConnect
What do you dislike about the product?
I don't want to contact support for simple parameters: music on hold, ringing tone, waiting time when transferring from agent to agent
What problems is the product solving and how is that benefiting you?
simple management of telework and agents working at remote sites
CS from home is easier with TalkDesk
What do you like best about the product?
I enjoy the fact that we can route all calls through the talkdesk system and that it is a web-based system. (meaning remote working is a breeze when answering phones.)
What do you dislike about the product?
I'm not too fond of the fact if I see a call waiting, I have to wait for it to get routed to me. It would be nice if I could click on the call and "force answer" if possible.
Additionally, I dislike not having mobile access unless paying more for additional items I do not need for my team. Lastly, we have gone through multiple service reps assigned to our team for assistance.
Additionally, I dislike not having mobile access unless paying more for additional items I do not need for my team. Lastly, we have gone through multiple service reps assigned to our team for assistance.
What problems is the product solving and how is that benefiting you?
They solved the call routing system very well. We can now filter calls from students, technicians, contractors, and PD calls. And have a fantastic ability to pull very detailed reports! A previous issue we had with our last softphone company, pulling metric data was a nightmare. Now it is excellent!
Continued growth and development across all applications
What do you like best about the product?
Working with Talkdesk team members to continually grow the product is the best thing about Talkdesk. They truly listen to their customer's wants, needs, and questions. They will often schedule meetings with product teams, IT, or CSMs to have in-depth conversations.
What do you dislike about the product?
IT can often take time to provide detailed updates/resolutions to outstanding tickets. We are aware this is being worked on and are patiently awaiting for this aspect to be improved.
What problems is the product solving and how is that benefiting you?
Talkdesk has provided a great starting point with CX Analytics to allow us to begin utilizing auto-scoring. The continued development of this product will truly make their QM platform one to contend with.
"Calling made Easy"
What do you like best about the product?
All-in-one app with easy connectivity all across the globe. I enjoy using this app as my work structure includes calling offices in the US, UK, APAC, so it helps me get my things done efficiently.
What do you dislike about the product?
Sometimes because of the internet fluctuation, call disconnect, but it happens only occasionally I would request the TD team to look into these issues due to bad weather, internet connectivity is not good sometimes so they should come up with a resolution that will help everyone alot.
What problems is the product solving and how is that benefiting you?
We have our offices and customer based all accross the globe and TD is helping us to resolve that issue by giving access to connect with them from just 1 app and this helps us alot.
Most powerful Tool
What do you like best about the product?
The Analytical reports are something that helps me the most; it has always been an excellent application, even on my iPhone and my system. It is also easy to pull up the reports of my team.
What do you dislike about the product?
The user interface could be a little easier to understand; most likely, the reports that generate agents' daily inputs should be easier to read along with ring groups access
What problems is the product solving and how is that benefiting you?
The glitch in pulling up the reports would not be accurate, but now it has been resolved, and it has been soo easy to send and receive the notifications. There is no messaging service yet but its a work in progress.
It help to initiate group calls and have glitch free meeting. Sound is very clyster clear
What do you like best about the product?
AI of the tool is very great and easy to navigate.
Simplify the process and help in scheduling the meeting.
Simplify the process and help in scheduling the meeting.
What do you dislike about the product?
Norhing as of now as yet to counter as issues.
What problems is the product solving and how is that benefiting you?
Easy connect, good sound quality, smooth connect.
Talkdesk provides excellent access and assistance to its customers.
What do you like best about the product?
Custom reports with a plethora of data indicators promote the in-depth study, generating actionable insights that can be utilized to improve the quality of customer service and agents' work. The dashboard with real-time data is quite helpful for resource management efficiency. It gives Service Level, Average Abandonment Time, Waiting Time, Longest Waiting Time, Number of agents signed in online and offline, and after-call work. In addition to providing an overview of Talkdesk's current activity, time spent on particular tasks may also be monitored. Exploring tool enables users to build comprehensive daily, weekly, monthly, and annual stock reports in addition to the previously available interval and pre-made report formats.
What do you dislike about the product?
What I dislike about TalkDesk is that it can be unreliable, transfers can be complex, and customer service quality could be better. However, things have improved dramatically since adding TalkDesk representatives to our team, especially when working remotely in various venues. Generating reports and dashboards can be tricky because I don't know all the metric settings and language options. Despite this, I enjoy using the product once I've figured something out.
What problems is the product solving and how is that benefiting you?
The problem that Talkdesk solves is a waste of time troubleshooting a phone system. The design is elegant and user-friendly. The reporting tools are potent.
Talkdesk is a complete VOiP solution.
What do you like best about the product?
After using TalkDesk for two years, I've never missed a work-related phone call again. With this simplified system, you can quickly forward call to your cell phone or another portable device. The best part is the call quality. Plivo provides the finest voice quality on a VOIP call, and I know TalkDesk routes calls using Plivo call endpoints because I've used it before. TalkDesk should be seriously considered by any company looking for a dependable VOIP calling solution.
What do you dislike about the product?
Simply put, there are none. There are no significant obstacles to overcome, and the interface is simple. The reporting features, like any other product, could use some fine-tuning.
What problems is the product solving and how is that benefiting you?
Talkdesk performs excellently in terms of its offered functions. Its integration with Salesforce automatically logs events and is user-friendly, but the Zendesk extension could improve the agent onboarding process and event logging.
Extremely proactive and beneficial for all users.
What do you like best about the product?
There are several reasons why I enjoy Talkdesk over our previous phone service, Aircall. First and foremost, scheduling holiday greetings for the entire year in advance is highly convenient. It means that we don't have to update our out-of-office messages constantly. Additionally, Talkdesk integrates very nicely with Salesforce, which is essential for our business. There are also quite a few helpful training features available natively within Talkdesk - new employees can listen in on calls as they're happening, for example - which makes onboarding smoother than ever before. Finally, when it is necessary to transfer a call to an external number (like FedEx customer service), we can do so without making the caller wait on hold until someone from our team becomes available again. All told, there are many reasons why Talkdesk is superior to Aircall and other similar platforms.
What do you dislike about the product?
What I dislike about Talkdesk is its inadequate analytic data. Additional information regarding individual calls is not included automatically in the reports, although it can be requested. However, Talkdesk's benefits significantly outweigh this little disadvantage, and the company is constantly enhancing its dashboard and pieces, so I have little doubt that it will soon be eliminated.
What problems is the product solving and how is that benefiting you?
Talkdesk has helped us become more organized and efficient by allowing us to track data and performance. We can now make better hiring decisions, coach our team members more effectively, and improve our overall productivity.
I've never had an issue with Talkdesk- it's always been dependable.
What do you like best about the product?
Talkdesk is the best phone system for salespeople because it is incredibly user-friendly and has an intuitive UI. It can be installed on all mobile devices, desktop PCs, and laptops, so salespeople can make daily calls without jeopardizing their phones. The system can be set to ring during regular business hours or left to ring at all times in case of emergency. In addition, cell phone numbers can be entered in the administrative portion of Talkdesk so that agents' phones will ring wherever they are.
What do you dislike about the product?
There is nothing that I significantly dislike about Talkdesk. I greatly appreciate your contribution. There have been occasions when the app has lost connection with Salesforce, resulting in inaccurate reporting and recording conversations with clients. Even though this error occurs infrequently, it is nevertheless frustrating when it does.
What problems is the product solving and how is that benefiting you?
Talkdesk does not currently have a way to automatically follow up with users when an issue prohibits calls from being registered to multiple individuals. This requires a manual intervention which can be time-consuming. However, Talkdesk's support team has been responsive and helpful in addressing this issue.
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