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TalkDesk is Excellent
What do you like best about the product?
I like it's convenient platform and simple use to contact residents.
What do you dislike about the product?
Sometimes it disconnects or lags at times.
What problems is the product solving and how is that benefiting you?
Helping resident's with submitting their payments with an easy to use program.
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Talkdesk experience
What do you like best about the product?
Easy to use, centralized call system and very user friendly. Easy to train new employees.
What do you dislike about the product?
The talkdesk widget mode puts me on away while i am in the middle of a call, and as such affecting my end of week metric score.
What problems is the product solving and how is that benefiting you?
Customer support related issues, great to multitask while using Talkdesk.
Great Tool!
What do you like best about the product?
I like that it looks clean and put together. It gets the job done! Excellent tool for helping my company provide top-of-the-line guest service! I think Talkdesk's support puts the company above and beyond competitors.
What do you dislike about the product?
It is generally user-friendly, but I think it could be even more so! I would like to see more features included with Talkdesk. It would also be nice if the integration with our data base could be even more seamless than it is. It can sometimes be buggy and have issues.
What problems is the product solving and how is that benefiting you?
We used to use different cell phone numbers and iPhones to receive calls for all of our locations, but with this, we can have everything in one place. It has been absolutely wonderful in that sense. It has helped the company I work for with our huge customer base.
Recommendations to others considering the product:
Know that any system you'll use will have it's issues, but Talkdesk has great support and almost immediately resolves issues.
Excellent service and product!
What do you like best about the product?
We've used Talkdesk at the two organizations I've run for two reasons: 1) their onboarding guidance and continuing support are stellar and 2) the VOIP platform is reliable, easy to integrate into our other tools, and quick to learn. Talkdesk is perfect for a small business that needs to scale their support infrastructure without breaking the bank.
What do you dislike about the product?
I wish there was a stronger integration between Talkdesk and Zendesk where I could take live notes during a call that would pass over to Zendesk once the call is complete and logged. More robust reporting would be ideal as well, but it's not a game breaker.
What problems is the product solving and how is that benefiting you?
Talkdesk allows our small company to affordably offer phone support to our customers. As we grow, Talkdesk enables us to scale our support offerings.
Recommendations to others considering the product:
You should do your research and find what works best for your organization. If you're a small or medium business, Talkdesk is a good fit due to its feature set and cost.
Talk Desk Review
What do you like best about the product?
I like how the software works and is easy to navigate through.
What do you dislike about the product?
When you place someone on hold you also hear the hold music.
What problems is the product solving and how is that benefiting you?
Very easy to navigate. Able to help customers of ours with their issues.
TalkDesk Solution
What do you like best about the product?
API based system allows for easy integration with other programs. Additionally, their product road map and new call routing is very promising!
What do you dislike about the product?
Currently, call routing and analytics are not as robust as one would hope.
What problems is the product solving and how is that benefiting you?
TalkDesk is a great solution for newer contact centers that may not have the resources to dedicate to a traditional enterprise phone system. It is easy and intuitive from an Admin perspective.
Talkdesk for Customer Support
What do you like best about the product?
I like that you are able to customize greetings, business hours and holiday hours as well as transfer calls between departments. The reporting feature is also top-notch!
What do you dislike about the product?
I wish we were able to delete our outdated Greetings, Currently, you are required to reach out to Talkdesk's support team to have these removed.
What problems is the product solving and how is that benefiting you?
Talkdesk allows us to receive inbound calls from customers and prospects. If Support gets a Sales call, we are able to easily transfer, and vice versa.
Talkdesk is our #1 Solution
What do you like best about the product?
Talkdesk has been an amazing solution for our Call Center Operations at Insightly. It offers a clean interface, strong integration and solid support when we need help. Our deployment was painless and we got off the ground under budget and ahead of schedule. Our renewal was painless and straightforward.
What do you dislike about the product?
Wish they had a mobile app but I know this is in the making.
What problems is the product solving and how is that benefiting you?
We didn't have phone support prior to Talkdesk, our customers now have access to call our tech team directly.
Calling Customers Made Easy
What do you like best about the product?
I like the ability to make international calls with ease, and record those calls for review later. I can improve my sales revenue simply by refining my technique.
What do you dislike about the product?
Sometimes, Talkdesk has issues connecting calls, and calls will go through without audio on one end or the other. The dashboard will not tell you if audio is failing on either end, so you may sit there saying "Hello!?" without a clue.
What problems is the product solving and how is that benefiting you?
Making and recording calls with velocity, and serving our customers with assistance teams that can be reviewed and rated easily with valuable metrics.
Recommendations to others considering the product:
This is actually a good product that adapts well overall to help with call velocity and monitoring.
The best call center tool, my company has deployed so far.
What do you like best about the product?
The ability to have in control the quality of calls, through the recording feature and the fact that I can pull out customized reports for my team. Makes it easier for me to manage and improve my team.
What do you dislike about the product?
To be honest there there's nothing I can think of that this product does not have it. So basically nothing, I'v been using other similar product cheaper versions but none of them has suited the needs of my work as Talkdesk does.
What problems is the product solving and how is that benefiting you?
We use Talkdesk to make inbound and outbound calls, with customers and partners. Customer Support mostly, but we use them as the only tool to connect with partners on daily basis.
Recommendations to others considering the product:
The best contact center tool in the market
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