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Great for our eCommerce business
What do you like best about the product?
-Very user friendly and easy to navigate
-Records all calls
-Good connection (as long as you have good wifi, as any eCommerce company needs)
-We can connect our off-shore agents to the same technology and transfer escalated calls
-Records all calls
-Good connection (as long as you have good wifi, as any eCommerce company needs)
-We can connect our off-shore agents to the same technology and transfer escalated calls
What do you dislike about the product?
-Can drop calls if wifi gets disconnected but this is not often
What problems is the product solving and how is that benefiting you?
TalkDesk has drastically helped us improve our quality assurance efforts, which helps us improve our customer experience through improving the quality of our calls/interactions.
Recommendations to others considering the product:
It is better for us than Five9, worth checking out/comparing
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A great resource for any company that makes calls
What do you like best about the product?
I love the auto voice mail feature that Talkdesk provides. This makes making calls to multiple people that much easier.
What do you dislike about the product?
Having the ability to send a text message through Talkdesk would make the program top notch.
What problems is the product solving and how is that benefiting you?
Using Talkdesk has made making calls to leads easy. The auto voicemail feature is effective.
Straightforward phone software
What do you like best about the product?
I've used Talkdesk at previous sales jobs and now at my current. It's very straightforward and easy to use. Has great tools, like voicemail drop and easy salesforce integration.
What do you dislike about the product?
Not much to say here. It's straightforward enough and does what I need.
What problems is the product solving and how is that benefiting you?
Using Talkdesk, it's easy to log call activity in our sales team including who called, what the call outcome was, and date/time of call.
Great for managing external calls
What do you like best about the product?
It was easy to set up and easy to manage. We don't often use the online portal, we just run our 800#s through TalkDesk and then have them forwarded to our cell phones. If we aren't available, we get voicemails left through TD as well. But for our needs, it's quick and easy, and reasonably priced.
What do you dislike about the product?
Not much. Since we don't use the online portal except to make payments, our major interaction with TD is the phone tree and voice mail systems, both of which work just fine.
What problems is the product solving and how is that benefiting you?
Cheapest 800 number management we've found. Reasonable per minute rate, low monthly fee.
TalkDesk is Excellent
What do you like best about the product?
I like it's convenient platform and simple use to contact residents.
What do you dislike about the product?
Sometimes it disconnects or lags at times.
What problems is the product solving and how is that benefiting you?
Helping resident's with submitting their payments with an easy to use program.
Talkdesk experience
What do you like best about the product?
Easy to use, centralized call system and very user friendly. Easy to train new employees.
What do you dislike about the product?
The talkdesk widget mode puts me on away while i am in the middle of a call, and as such affecting my end of week metric score.
What problems is the product solving and how is that benefiting you?
Customer support related issues, great to multitask while using Talkdesk.
Great Tool!
What do you like best about the product?
I like that it looks clean and put together. It gets the job done! Excellent tool for helping my company provide top-of-the-line guest service! I think Talkdesk's support puts the company above and beyond competitors.
What do you dislike about the product?
It is generally user-friendly, but I think it could be even more so! I would like to see more features included with Talkdesk. It would also be nice if the integration with our data base could be even more seamless than it is. It can sometimes be buggy and have issues.
What problems is the product solving and how is that benefiting you?
We used to use different cell phone numbers and iPhones to receive calls for all of our locations, but with this, we can have everything in one place. It has been absolutely wonderful in that sense. It has helped the company I work for with our huge customer base.
Recommendations to others considering the product:
Know that any system you'll use will have it's issues, but Talkdesk has great support and almost immediately resolves issues.
Excellent service and product!
What do you like best about the product?
We've used Talkdesk at the two organizations I've run for two reasons: 1) their onboarding guidance and continuing support are stellar and 2) the VOIP platform is reliable, easy to integrate into our other tools, and quick to learn. Talkdesk is perfect for a small business that needs to scale their support infrastructure without breaking the bank.
What do you dislike about the product?
I wish there was a stronger integration between Talkdesk and Zendesk where I could take live notes during a call that would pass over to Zendesk once the call is complete and logged. More robust reporting would be ideal as well, but it's not a game breaker.
What problems is the product solving and how is that benefiting you?
Talkdesk allows our small company to affordably offer phone support to our customers. As we grow, Talkdesk enables us to scale our support offerings.
Recommendations to others considering the product:
You should do your research and find what works best for your organization. If you're a small or medium business, Talkdesk is a good fit due to its feature set and cost.
Talk Desk Review
What do you like best about the product?
I like how the software works and is easy to navigate through.
What do you dislike about the product?
When you place someone on hold you also hear the hold music.
What problems is the product solving and how is that benefiting you?
Very easy to navigate. Able to help customers of ours with their issues.
TalkDesk Solution
What do you like best about the product?
API based system allows for easy integration with other programs. Additionally, their product road map and new call routing is very promising!
What do you dislike about the product?
Currently, call routing and analytics are not as robust as one would hope.
What problems is the product solving and how is that benefiting you?
TalkDesk is a great solution for newer contact centers that may not have the resources to dedicate to a traditional enterprise phone system. It is easy and intuitive from an Admin perspective.
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