Talkdesk
TalkdeskExternal reviews
2,501 reviews
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Great Experience!
What do you like best about the product?
Talkdesk's interface is simple and easy to use, and easy to train others on. Upon the first day of switching to TalkDesk our team was up and running and confident in the system.
The UI is not overly complicated, or over-designed to the extent where core functions may be difficult to access or use. It's clear and concise design ensures
The UI is not overly complicated, or over-designed to the extent where core functions may be difficult to access or use. It's clear and concise design ensures
What do you dislike about the product?
Some functions, like transferring calls internally, can be a little labor intensive but only compared to some other systems. Also, the Desktop widget does tend to account for quite a bit of CPU usage at times and has caused some increased usage of my laptops cooling systems. However, they offer a web widget as well, and a quick switch to the web-based system resolved the CPU usage issue.
What problems is the product solving and how is that benefiting you?
Talkdesk has allowed us not only to field our calls consistently without concerns of technical issues but also has provided great and intuitive native metrics that allow staffing and coverage decisions to be made confidentially.
TalkDesk after 7 months
What do you like best about the product?
I enjoy the integration with SFDC. It makes reporting a lot easier for us.
What do you dislike about the product?
At times, calls are not able to be picked up. However, every time we contact TalkDesk Support, they are helpful.
What problems is the product solving and how is that benefiting you?
We are figuring out efficiency and work capacity. It also helped us forecast for future employees needed.
Recommendations to others considering the product:
Make sure you are working closely with SFDC admins and TD support for the best experience.
Great software for places that have high call volume
What do you like best about the product?
The excellent support and the quality of the the overall service. I do like that you can call and have someone love to talk to at all times.
What do you dislike about the product?
The amount of time it takes if there is an error to get the issue resolved. Email support could be more timely as well.
What problems is the product solving and how is that benefiting you?
We rely on Talkdesk everyday to provide our customers and clients 24/7 phone support. It is great that Talkdesk also has great support for us.
Easy to use and manage
What do you like best about the product?
I like that I can create a new user from start to finish with an assigned DID and ring groups in less than 5 minutes.
What do you dislike about the product?
Perhaps overly simplistic at times. The most obvious omission is the ability to do true skills-based routing, rather than just simple ring groups.
What problems is the product solving and how is that benefiting you?
Scalability and agility were the two largest issues we had with our previous solution. Talkdesk has removed both of those obstacles to a large degree.
Recommendations to others considering the product:
It may be a little too simplistic for some call centers, but if you don't require a ton of complexity, you must take a close look.
Talkdesk Success
What do you like best about the product?
In my personal opinion, this is an extremely effective platform that is beneficial in connecting vendors with the retail community!
What do you dislike about the product?
Not all areas of platform effectively communicate with one another.
What problems is the product solving and how is that benefiting you?
We are finding that many of our business needs can be addressed with Talkdesk.
Recommendations to others considering the product:
In my personal opinion, this is an extremely effective platform that is beneficial in connecting vendors with the retail community!
Innovative team with clean user interface for leaders and agents
What do you like best about the product?
I love that TalkDesk listens to their customers and works to implement solutions to solve problems. This was the easiest implementation I have ever done and continues to run flawlessly for our agents and managers.
What do you dislike about the product?
I would like to see more integrations built between other systems such as zendesk and domo. Easier access to API's to do things on my own would be a plus too. I am looking for more options and out of the box solutions related to speech analytics as well.
What problems is the product solving and how is that benefiting you?
Making it easier for our agents to do their jobs, our business to report out on results, and for our customers to get the help they need when and where they need it.
Simple to Setup - Easy to Use
What do you like best about the product?
The ease of use for frontline agents is great. By not having to worry about the phone system they can offer better service to those they connect with.
What do you dislike about the product?
I would like more freedom to customize what inbound callers hear.
What problems is the product solving and how is that benefiting you?
Talkdesk is an easy to use call center option. Agents are able to connect their work with the outside world via salesforce integration.
Talkdesk is THE PLACE to go to for excellent phone communication. Easy to use, fast, and reliable.
What do you like best about the product?
The tool is very user-friendly and the support team is just amazing!
Also I love the way the admin tool is structured. So easy to get new numbers installed, assign them to new ring groups, build new IVRs and so on. Also the preferences section is so minimal and intuitive.
Also I love the way the admin tool is structured. So easy to get new numbers installed, assign them to new ring groups, build new IVRs and so on. Also the preferences section is so minimal and intuitive.
What do you dislike about the product?
The reporting section is not that intuitive and you cannot customize it to meet your company's specific needs. You need to know a little about the system and excel too in order to get the data your are looking for.
What problems is the product solving and how is that benefiting you?
The click-to-dial function has definitely helped our sales representatives to reach more clients with less effort.
Recommendations to others considering the product:
Better reporting section
Pros and cons of Talkdesk
What do you like best about the product?
The talk desk reporting page is easy to use and it has a pretty good call quality, it also has an easily transfer calls.
What do you dislike about the product?
Connectivity issues sometimes crop up. I often have to restart the browser in order to be able to be heard.
What problems is the product solving and how is that benefiting you?
I frequently use Talkdesk, it helps me to resolve technical and support issues
Great Tool
What do you like best about the product?
I like this tool because is very easy to use, it's a very good integration with Salesforce and the sound is really clear.
Of course sometimes could be some problem with the connection but in a few minutes the problem is already solved!
Of course sometimes could be some problem with the connection but in a few minutes the problem is already solved!
What do you dislike about the product?
just one thing: sometimes the current status automatically changes from available to after call work, and you need to change every time manually your status.
What problems is the product solving and how is that benefiting you?
I can see somebody is calling in so i can better assist them.
I can make and record calls with velocity.
I can transfer calls from one market to another quickly.
I can make and record calls with velocity.
I can transfer calls from one market to another quickly.
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