Talkdesk
TalkdeskExternal reviews
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very useful
What do you like best about the product?
the best of taldesk is to be able to call without copy paste or write manually the number when you connect to salesforce it's fast and effective, you can enchain on the calls by clicking
What do you dislike about the product?
the least good is that sometimes you have to redo often update or check that everything is well connected
What problems is the product solving and how is that benefiting you?
overall it is very useful it allows to call quickly, important customer service to be able to give quick response
GREAT PROGRAM FOR CALL CENTER AND OTHERS BUSINESS SOLUTION
What do you like best about the product?
Very easy to use from PC app or even through the web page. This mode is better for reporting (sales manager)
Fast connection with SalesForce in order to call the contact through the lead and not copy and paste the number into the app
Fast connection with SalesForce in order to call the contact through the lead and not copy and paste the number into the app
What do you dislike about the product?
Sometimes we do not understand if the number we call is invalid for real or not, issue still not resolved by TD
What problems is the product solving and how is that benefiting you?
Faster communication with customers and overall faster way to have reports and overview of the business
Comfortable for use in customer service work
What do you like best about the product?
I like that we can connect salesforce and click to call directly without typing the number of customer manually or copypasting it
What do you dislike about the product?
Bugs happen like in all apps but it is resolving fast with a Talkdesk support
What problems is the product solving and how is that benefiting you?
Supporting my customers throw it makes it easy and I like I can choose the country number so my clients feel comfortable seeing local number
Nice tool for outbound campaigns
What do you like best about the product?
Easy of use with Google chrome extension
What do you dislike about the product?
The tone is awlful and not customizable which is a very weak point at the end of the day
What problems is the product solving and how is that benefiting you?
Sales, customer support, everything dealing with customers online
Perfect with Salesforce
What do you like best about the product?
- Great customer success management
-Nice app, nice design, easy to use, good quality of sound.
-Nice app, nice design, easy to use, good quality of sound.
What do you dislike about the product?
Some numbers may not be available at some times and it's not fixed really fast, the connectivity at some point is not the best also.
What problems is the product solving and how is that benefiting you?
- Very customizable. You're able to set up the tool to integrate with your other Support platforms very easily. Talkdesk call bar on the computer is also effective (i.e. it's easy for agents to know when a call is coming to them, when they've missed a call, etc.). You an set up almost any requirements that you want for how long to ring, how long to be on hold, etc.
Great tool !
What do you like best about the product?
How easy is to be online and that I do not have to be at my desk at all times as with a landline.
Total life saver!
Total life saver!
What do you dislike about the product?
The only issue is that sometimes the connection is weak.
What problems is the product solving and how is that benefiting you?
Dealing with enquiries & having planning calls in order to finalise the events with our clients.
Ideal for support center and sales by phone.
What do you like best about the product?
I feel that with Talkdesk, I can offer a better service of support and sales to our clients, it is not the same to make a sale or a support service, through text only as it happens in other support applications, instead in talkdesk, it provides a service full voice, giving customers a clearer and easier to understand answer for them, really inquiring into what they are looking for, also has an automatic voice response service,which sometimes saves me a few moments, in which I am busy answering a call or solving a problem, and with these automatic voice responses, I can give total satisfaction to my clients, since they are not the simple automatic answers of the voice operators, but intelligent answers that really resolve, the doubts , of the person who is requesting the service.
What do you dislike about the product?
The information that is presented of the clients when initiating a contact, can be a little limited, obtaining only the basic data of them, I would like to have more detailed information of each person, for when it finishes, the service or the support that is presenting, I can deliver a more clear and complete report, with all kinds of information, that allows me to detail the interest of each person, to be able to offer them a better service and a better offer, when they need it.
What problems is the product solving and how is that benefiting you?
Many support processes can be automated, to be executed in the background, making contacts via email to customers, with text and voice messages, in this way, the sales and support managers can take care of other tasks, while talkdesk automatically, is responsible for solving all kinds of problems, with continuous monitoring of the different processes that must be performed.
Perfect For Our Sales Team
What do you like best about the product?
My favorite part about Talkdesk is that it integrates easily with our CRM, which helps keep me organized and efficient. Our company operates out of a few territories and it is easy to navigate between different dial-out phone numbers. Transferring a call to a colleague is convenient. The voicemail box is user-friendly. Call quality is great.
What do you dislike about the product?
Not a lot to dislike, sometimes my status can be set to "After Call Work" when I am actually available, and I have to change it manually. I once had an issue with calls dropping which was handled by support in less than fifteen minutes. I haven't had any issues with calls being mislabeled or difficulties between markets.
What problems is the product solving and how is that benefiting you?
For us, we have the need for many lines that get handled by many people easily. Talkdesk makes it super easy and convenient to do so. We also need to be able to get calls transferred quickly and easily. It is nice to know who is on a call when we have people working remotely if we are trying to get in touch with them.
Recommendations to others considering the product:
No reason I wouldn't recommend, very easy and simple with great call quality.
Good so far...
What do you like best about the product?
I like the ease of use and quick installation and the knowledge base is very well laid out. It includes video tutorials for users and easy to follow instructions. The IVR tree routing and ring groups is incredibly simple to work with.
What do you dislike about the product?
The only thing I have noticed so far is automation of assigning voicemails to agents in ring groups. This is not a deal breaker, but i have also been informed that they are releasing a new product that will have this capability in the future.
What problems is the product solving and how is that benefiting you?
We are saving money on maintaining an on prem phone system and not having to maintain server hardware.
Recommendations to others considering the product:
Definitely recommended for at least a trial to see if it is for your company. If not no harm no foul, but if you are looking for a system that is easy to manage and it just works then check it out.
Great app, variety of options!
What do you like best about the product?
Me and my team have been using Talkdesk for over 3 years now and we are more than happy with their service. Their customer support is always helpful, the service rarely has problems (once or twice a year) and is usually resolved quicker than a lot of bigger companies. The overall experience of using Talkdesk has been positive, they provide you with a lot of performance data which we find very useful. The website is made easy to navigate.
What do you dislike about the product?
I don't have dislikes. I would suggest that they add an option where you can put the customer on hold and call another number using the same account.
What problems is the product solving and how is that benefiting you?
Talkdesk has made our call centre operations easier overall.
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